Ratings based on 236 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2022
I booked this place over a month ago and on 4/21/22,the day we were supposed to check in, we arrived and there was furniture all over the front entrance. We come to find out that this hotel closed down 15 days prior to our arrival. Expedia didn't even know about it either. Thanks to Expedia for getting us another hotel to stay in.
by A verified traveler
Posted 3 Apr 2022
Property not well maintained.
by A verified traveler
Posted 31 Jan 2022
You get what you pay for. Inexpensive but shows.
by A verified traveler
Posted 4 Jan 2022 on Hotels
Got no sleep with the police raiding the room down the hall
by A verified traveler
Horrible service
Posted 4 Dec 2021 on HotelsTook 20 minutes just to get someone to the counter to check in. Then in morning no one ever came to desk so I could get an extra towel
Comment from Hotel Management
25 Dec 2021 by Management , Hotel Management
Greetings Valued Guest,
I have shared your feedback with our staff to ensure these incidents near occur again. We sincerely apologize for the delay in service as our employees are managing multiple task at this time. Arrangements have been made to ensure a staff member is accessible to our guest easily.
Kind Regards,
Management Team
by A verified traveler
Posted 22 Nov 2021
Pool, hot tub and fitness center closed. No snacks or meal served. Headboards in rooms damaged. Water pressure for showers low. If I had not prepaid, we would have looked for a different place to stay
Comment from Hotel Management
25 Dec 2021 by Management , Hotel Management
Greetings Valued Guest,
Allow us to start off by sincerely apologizing for the inconvenience during your stay. We have made necessary changes since your last visit. We would like to inform our fitness center is open to our valued guest 24 hours and we have recently continued to provide our to-go breakfast bags and coffee station. Again, we sincerely apologize and are working to provide our guest with a better experience.
Kind Regards,
Management Team
by A verified traveler
Posted 30 Oct 2021
by A verified traveler
Posted 20 Sep 2021 on Hotels
The general condition was poor. My room was dirty, the bathroom was dirty. The elevator was not working. General condition was poor.
by A verified traveler
Rodeway Inn Kendallville is a dive.
Posted 20 Sep 2021 on HotelsThis hotel is a dive. Dirty, somewhat smelly, door cards don't work properly, elevator didn't work at all, bedbugs... you name a bad thing and they had it! To top it all off, they overcharged me $22 and now refuse to answer my call. Save yourself a headache and don't book here.
by A verified traveler
They take a copy of your driver's licence, AC bad.
Posted 3 Sep 2021 on HotelsThis hotel is an old Holiday Inn, I think. I know this because the old signs are still laying out behind the building wrapped in torn tarp. It was rough looking inside and the air conditioner didn't work the best. There were people loitering outside which I know is no fault of the property, but, still. Also, when I checked in, the clerk took a copy of my driver's licence per "company policy". I personally am not a fan of that because it is easy to parlay that into identity theft if it got into the wrong hands. This was the last hotel we stayed in on that trip and the ONLY one that took a photocopy of my ID. In fact, I don't believe ANY other hotel has done that. There are nicer properties in surrounding towns.
