Ratings based on 384 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Pet friendly. Right near Walmart and other stores and restaurants.
Comment from Hotel Management
31 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Crystal,Thank you for taking the time to share your feedback regarding your experience at our RED ROOF INN AUBURN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our pet friendly facilities and our hotels proximity to stores and restaurants. We hope to continue to provide great experiences for you in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 May 2024
Bathroom fan loud fridge loud bugs in bed service is not good and plenty of more
Comment from Hotel Management
26 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Dane,Thank you for taking the time to tell us about your experience at the Red Roof Inn Auburn. The issues that you've brought to my attention regarding bugs and a loud refrigerator and bathroom fan are unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 May 2024
I booked a room with a king bed but was told there were none available. Disappointed
Comment from Hotel Management
25 May 2024 by Linton RediResponse Specialist, Hotel Management
Hello Kent,Thank you for sharing your thoughts on your recent visit at RED ROOF INN AUBURN. We thank you for your 3/5 rating. However, you mentioned that you were disappointed because the room type you wanted was not available. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 May 2024
Not a five star by any means but a great value proposition for the money. Usually hotels in the range can be really dicey. This was a nice upside surprise and we felt very good about our stay there.
Comment from Hotel Management
22 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Jeff, Thank you for telling us about your stay at the Red Roof Inn Auburn. I am glad you found our hotel to be affordable and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 20 May 2024
Stayed 2 nights, was perfect. Nice helpful staff as well.
Comment from Hotel Management
22 May 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, Paul, for taking the time to share your feedback following your stay at the Red Roof Inn Auburn. We welcome your 5/5 score and are happy to hear you had a great encounter with us, especially regarding our nice and helpful staff. At Red Roof, we hope to continue to provide great experiences for you.Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely,OliviaRed Roof ManagementRediResponse Specialist
by A verified traveler from Horizon City
Posted 16 May 2024
Great value. Clean and great wifi for work
Comment from Hotel Management
17 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Gabriel, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Auburn. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our great value and our clean and great Wi-Fi. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 May 2024
Ok
Comment from Hotel Management
8 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Kim, We at the RED ROOF INN AUBURN are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Apr 2024
Very nice
Comment from Hotel Management
17 Apr 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Balbina, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUBURN. We sincerely appreciate your comments and are happy to hear you had a very nice experience with us. Positive feedback like yours is always welcome as it is our aim to always improve our guest experience at Red Roof. We hope to continue to provide great experiences for you and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Brian. The staff and I at the Red Roof Inn Auburn appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 12 Apr 2024
Bedspread dirty, hot water kept disappearing, mngt allowed someone in next rm to repeatedly go in & out of rm all nite & slam doors & scream foul language into repeat phone calls.
Comment from Hotel Management
14 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Georgia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUBURN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean bedspread, loud noise from doors slamming and the issue with the water. We apologize for your experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
