Ratings based on 880 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
It was under repair, but not the greatest hotel! It works though. Good parking and lots of food options nesrby
Comment from Hotel Management
16 Jun 2024 by Customer Care Team, Hotel Management
Dear Kurt, thank you for taking the time to rate your recent stay with us. We are glad to hear you found our parking convenient and enjoyed the nearby food options. we are always looking for ways to improve, so your comments are valuable to us.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
10 Jun 2024 by Customer Care Team, Hotel Management
Dear Michael, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Guest Experience Team
by A verified traveler
Posted 19 May 2024
Good stay
Comment from Hotel Management
20 May 2024 by Customer Care Team, Hotel Management
Dear Kendra, we're delighted to hear that you had a good stay with us! Your satisfaction is our top priority, and we're glad that everything met your expectations. If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable experience in the future!Best Regards,Guest Experience Team
by A verified traveler
Posted 18 May 2024
Water damage, mold and dirty. Breakfast was terrible. Stale cereal, sausage with no main hot meal, nasty orange juice. Would not stay here again.
Comment from Hotel Management
20 May 2024 by Customer Care Team, Hotel Management
Dear Lisa, we're truly sorry to hear about your disappointing experience during your stay. Your feedback regarding water damage, mold, and cleanliness is deeply concerning, and we assure you that we take such matters seriously. Rest assured, we'll investigate these issues immediately and take the necessary steps to handle and rectify them to ensure the comfort and safety of our guests. Additionally, we apologize for the subpar breakfast experience you encountered. Your comments regarding the food quality will be shared with our kitchen team to improve our offerings. Regarding your dissatisfaction with the staff, service, and overall property conditions, we apologize for falling short of your expectations. We strive to provide exceptional service and maintain high standards throughout our property, and we regret that we did not meet these standards during your visit. Your feedback is invaluable to us, and we'll use it to make necessary improvements. We understand your decision not to stay with us again, but we hope you'll reconsider and give us another opportunity to exceed your expectations in the future.Best Regards,Guest Experience Team
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
4 Jun 2024 by Customer Care Team, Hotel Management
Dear Cameron, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Guest Experience Team
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
30 May 2024 by Customer Care Team, Hotel Management
Dear Neal, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Guest Experience Team
by A verified traveler
Posted 7 May 2024
Friendly and convenient
Comment from Hotel Management
8 May 2024 by Guest Experience Team, Hotel Management
Dear Denise, we're delighted to hear that you found our hotel to be friendly and convenient during your stay. Providing excellent service and a convenient experience for our guests is always our top priority. Thank you for taking the time to share your feedback, and we hope to have the pleasure of welcoming you back on your next visit.Best Regards,Guest Experience Team
by A verified traveler
Posted 5 May 2024
Nice
Comment from Hotel Management
6 May 2024 by Customer Care Team, Hotel Management
Dear Tianna, thank you for your feedback! If there's anything specific you enjoyed about your experience or if there's anything we can improve upon, please let us know. We're here to ensure your stay is as pleasant as possible.Best Regards,Guest Experience Team
by A verified traveler
Posted 1 May 2024
Doing property upgrades so it was a little dusty. Only challenge was we had to reprogram door key a couple times
Comment from Hotel Management
3 May 2024 by Customer Care Team, Hotel Management
Dear Jason, thank you for your understanding regarding the ongoing property upgrades during your stay. We apologize for any inconvenience caused by the dust and the need to reprogram your door key multiple times. Please know that your comfort and convenience are important to us, and we appreciate your patience as we work to improve our facilities. Your feedback is valuable, and we will review the issues you encountered with our team to ensure a smoother experience for our guests in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay once our upgrades are complete.Best Regards,Guest Experience Team
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
