Ratings based on 210 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Okay
Comment from Hotel Management
19 Jun 2024 by Holly, Hotel Management
Hi adriana, thank you for your rating.
by A verified traveler
Posted 20 May 2024
Conveniently located near the highway. Perfect for the business traveler.
Comment from Hotel Management
19 Jun 2024 by Holly, Hotel Management
Hi Dawn, thank you for your rating. We await your return for the next time you are travelling for business or leisure.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
19 Jun 2024 by Holly, Hotel Management
Hi Travis, thank you for your rating.
by A verified traveler
Posted 30 Apr 2024
Everything was nice.
Comment from Hotel Management
19 Jun 2024 by Holly, Hotel Management
Hi Ethan, thank you for your rating. We are happy to hear that everything was to your liking.
by A verified traveler from Spring Hill
Posted 17 Apr 2024
:)
by A verified traveler from New Orleans
Posted 2 Apr 2024
by A verified traveler
Posted 30 Mar 2024
I have nothing to say. It was nice. Just as I expected from holiday inn express.
by A verified traveler
Posted 17 Mar 2024 on Hotels
by A verified traveler
Posted 3 Mar 2024
Stayed here for the pool specifially. Pool ended up being closed all weekend we were there and my children didnt get to enjoy
Comment from Hotel Management
3 Mar 2024 by Catori Stewart, Assistant General Manager, Hotel Management
Dear *Guest*Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FORT WAYNE NORTH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Our pool was closed for an unexpected cleaning on Saturday the 2nd, but was quickly opened again by Sunday morning. I am very sorry for the inconvenience. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 1 Mar 2024
General Manager had a terrible demeanor right from check in. I requested to move rooms because there was an issue with blinds/lighting and she would not help me or compensate me for the inconvenience because I booked through Expedia. I repeatedly asked for help and was repeatedly told flat out no. This was an expensive and uncomfortable stay and instead of help, she repeatedly hung up on me. I was a paying guest and was treated like less than because of the manner (Expedia) in which I booked my stay.
Comment from Hotel Management
1 Mar 2024 by Amanda, General Manager, Hotel Management
Good afternoon Kimberly, Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
