Ratings based on 533 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
25 May 2024 by Jessica, Hotel Management
Dear Isaac,Thank you for your response. It is disheartening to hear that you did not receive the stay we hope for all of our guests. We hope you will give us the opportunity to serve you in the future for a better experience.
by A verified traveler
Posted 20 May 2024
Very nice! I found the gentleman that checked me in at the front desk to be very kind and professional! The room was clean quiet and spacious.
Comment from Hotel Management
21 May 2024 by Armonnie, Hotel Management
Dear Della Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Armonnie, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by Armonnie, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Armonnie, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler
Posted 19 May 2024
This location was absolutely horrible. We paid and reserved a room online and also called a head to make sure we were good and they said yes your room is ready. when we arrived, they had given our room away, said management changed it to first come first serve basis.
Not only did they do that to my family, they did it to six other families. We were traveling out of town for a cheer competition so finding a hotel was nearly impossible. We had to drive 30 more minutes out-of-the-way to find a place to stay. Not happy and definitely will never book there ever again.
Comment from Hotel Management
22 May 2024 by Armonnie, Hotel Management
Thank you for taking the time to fill out the survey regarding your experience at this location. We appreciate your business and feedback and are truly sorry that you had an experience like that.I understand your frustration and disappointment this was a situation that we were trying to fix and was not within our control. If there is anything I can do to accommodate you for this reach out to the hotel My name is Armonnie Operations manager. Thank you for you time
by A verified traveler
Posted 19 May 2024
It sounded like there was a party in the hallway for hours! People, talking loudly and running through the hall. Doors were continually slamming shut. This went on till at least 11pm. Loud, talking end door, slamming began again at 7am. I called down to the front desk to let them know how noisy it was. Jaylyn told me he would come right up and talk to the people. I did hear him come up and tell everyone they needed to go to bed. Unfortunately that did not change their volume or behavior.
Comment from Hotel Management
21 May 2024 by Jessica , Hotel Management
Thank you for filling out our survey regarding your stay. I am sorry to hear that you experienced such disruptions! We will use this as a coaching opportunity and hope you will stay with us again in the future.
by A verified traveler
Posted 17 May 2024
They over booked and refused me a room. Now I'm fighting to get a refund
Comment from Hotel Management
22 May 2024 by Armonnie, Hotel Management
Thank you for taking the time to fill out the survey regarding your experience at this location. We appreciate your business and feedback and are truly sorry that you had an experience like that.I understand your frustration and disappointment this was a situation that we were trying to fix and was not within our control.Have you received a refund yet? I would be happy to help with getting that to you
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
26 May 2024 by -Jessica , Hotel Management
Dear Jean, Thank you for your review regarding your stay with us. We'd love to hear what you think we could do better to help you enhance your stay. We hope to host you again.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
21 May 2024 by Armonnie, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
