Ratings based on 181 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Duncannon
Posted 18 May 2024
N
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Thank you Andrew for giving us your feedback It sounds like we did a good job at meeting your expectations please feel free to let us know if you have any concerns.
by A verified traveler from greenwood
Posted 30 Mar 2024
When we checked in - they were very nice but told me they didn't have any 2 queen suite rooms available even though that is what I booked and paid for. They put us in a 2 queen room and said that was all they had left and it was the same price. I am sure it was not - but settled for what they had left. Property was very clean and the beds were comfortable.
Comment from Hotel Management
30 Mar 2024 by GM, Hotel Management
Hi Gary! I apologize you were not given the room you requested. Unfortunately we had a glitch in our system and the in house wasn't communicating with the out house so we got overbooked in that room type. I will look into your reservation and check on the pricing but since it was through a 3rd party they may have to adjust. If you would like to call the hotel directly and ask for the manager I would be happy to look into this further!
by A verified traveler
Posted 12 Mar 2024 on Hotels
Comment from Hotel Management
14 Mar 2024 by GM, Hotel Management
Thank you Christina for staying with us! WE are so happy we met your standards and do hope you will stay with us again in the future!
by A verified traveler
Posted 6 Mar 2024
Not worth for the money spent .. no proper housekeeping
Comment from Hotel Management
7 Mar 2024 by GM, Hotel Management
Thank you vijayana for let us know how your stay went. I”m really sorry to hear about your experience, I know how frustrating that can be to not have a clean experience. I will address my housekeeping staff to correct these issues and do hope you will give us another chance if in the area again
by A verified traveler
Posted 29 Feb 2024
Great property
Comment from Hotel Management
1 Mar 2024 by Gm, Hotel Management
Thank you Sophie for staying with us and also thank you very much for giving us your feedback and letting us know that we made your stay a good one. Please I do hope that she will come back and see us again when you’re in this area
by A verified traveler
Posted 28 Feb 2024 on Hotels
Comment from Hotel Management
1 Mar 2024 by Gm, Hotel Management
Thank you so much James for your feedback about your experience at Holiday Inn Inn Auburn. It looks like my staff and I have done our job and making your stay. Feel like home away from home. I hope to see you or your friends and family in the future.
by A verified traveler
Posted 28 Jan 2024
Great location. Check in staff extremely welcoming!
Comment from Hotel Management
28 Jan 2024 by GM, Hotel Management
Thank you so much Glenda for taking a few moments to let us know how we are doing. I will be sure to pass along to my staff that they did a great job at check in and I do hope you will visit us again sometime.
by A verified traveler
Posted 8 Jan 2024
Too many things not working or broken. The pool was nice but the floor was dirty and the exit door was left slightly open. Not safe. We closed it. The staff was courteous and friendly. My son's bathroom door did not close and maintenance never showed up to fix it. Breakfast was good. Although they ran out of some things early. The lobby was nice and comfortable. One of the exit doors didn't open with key card. Our room was nice but the window was very drafty. Not our favorite hotel but not our least favorite either.
Comment from Hotel Management
28 Jan 2024 by GM, Hotel Management
Wow Joyce it looks like we dropped the ball in some areas of your stay. I will be sure to address all issues with my staff so we can get it corrected before you or another guest arrives to experience the same issues. We do thank you for staying with us and invite you to stay again in the future!
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
28 Jan 2024 by GM, Hotel Management
Thank you Haleigh! It looks like we were able to meet your expectations we do hope you will visit again!
by A verified traveler
Posted 16 Dec 2023
Comment from Hotel Management
28 Jan 2024 by GM, Hotel Management
Thank you Bobby hope to see you again!
