Ratings based on 484 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Comfortable friendly staff
Comment from Hotel Management
20 May 2024 by Customer Care Team, Hotel Management
Dear Trina, Thank you for reviewing your stay at Hilton Garden Inn Fort Wayne and awarding us a perfect rating! It is rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a comfortable and hospitable experience. Our amicable staff truly breathes warm hospitality into every aspect of our hotel, making it a great place to stay, and your endorsement of our friendly team members is gratifying. We'll be sure to share your kind words with our team. We thank you for making us your hotel of choice on this journey and hope to have the pleasure of welcoming you again soon for another enjoyable experience. Safe travels!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
by A verified traveler
Posted 15 May 2024
All was good and the pool & hot tub appeared to be kept very clean
Comment from Hotel Management
15 May 2024 by Customer Care Team, Hotel Management
Thank you so much for sharing your 5-star experience at Hilton Garden Inn Fort Wayne with us and others, Joseph - it's greatly appreciated! We are thrilled to hear you were satisfied with all aspects of your stay, and it makes us happy to read that you noticed the high cleanliness standards we maintain for our pool and hot tub. We strive to ensure a pristine environment throughout our hotel, and it's gratifying to know you recognize our efforts. Thank you for staying with us on this journey and for taking the time to write a review on our hotel. We are grateful for your kind words and support and hope to see you again soon. Safe travels!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
by A verified traveler
Posted 11 May 2024
Parking lot was very full
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Dear Julie,Thank you for sharing your feedback on your recent stay with us. We're happy to hear that you enjoyed your overall experience. Regarding the parking situation, we apologize for any inconvenience caused by the full lot. We experienced higher demand than expected, but we hope you were still able to find appropriate parking. If you encountered any challenges, please know that our team is always available to assist. We appreciate your understanding and hope to welcome you back for an even better stay soon.Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by Karen , Hotel Management
We are so sorry to hear that your stay was not up to Hilton standards. We have started the refund process for you. Please let us know if there is anything else we can help you with. Have a great day.
by A verified traveler
Posted 4 May 2024
Surprised and disappointed that breakfast was not complementary. Room was very nice, comfortable bed
Comment from Hotel Management
6 May 2024 by Customer Care Team, Hotel Management
Dear Candace,Thank you for your recent stay at Hilton Garden Inn Fort Wayne and for leaving a review. We're delighted to hear you found your room "very nice" and had a comfortable bed – those are key ingredients for a great stay!We understand your disappointment that breakfast wasn't complimentary. While we offer a delicious breakfast buffet for an additional charge, we also have a variety of restaurants nearby to explore. We apologize if this wasn't clearly communicated during your stay. Our friendly front desk staff is always happy to provide breakfast recommendations based on your preferences, or you can explore the surrounding area for options! Your feedback is valuable and helps us continuously improve the guest experience. We hope to see you again soon, and maybe next time you can try our breakfast buffet!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
by A verified traveler
Posted 29 Apr 2024
Sheeting went well
Comment from Hotel Management
8 May 2024 by Customer Care Team, Hotel Management
Thank you for reviewing your recent stay with us at Hilton Garden Inn Fort Wayne and awarding us a perfect 5/5 rating, Steve! It sounds like you had a seamless experience at our hotel, and we hope everything was in order and you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we eagerly await your next visit and the chance to delight you again. Thank you for making us your accommodation of choice on this journey. Safe travels!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
6 May 2024 by Customer Care Team, Hotel Management
Many thanks for taking the time to post a 5-star review of our hotel, Paula! It's always great to be at the receiving end of a fabulous rating, and we hope you had an enjoyable experience at Hilton Garden Inn Fort Wayne. We appreciate you choosing our establishment for your lodging needs on this journey and hope to see you again soon for another great stay. Have a safe trip!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
by A verified traveler
Posted 9 Apr 2024
Was a really nice hotel. Only complaint is the pool was closed and after 3 day of being in a car we really wanted to use the hot tub. Only reason we booked was for the hot tub.
Comment from Hotel Management
12 Apr 2024 by Customer Care Team, Hotel Management
Dear Stacy, Thank you for choosing to stay with us at Hilton Garden Inn Fort Wayne and giving us a positive rating. We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are delighted to hear that you had a great overall impression of our hotel. We hope your stay was relaxing and you had a good night's sleep at our property. We regret the fact that the pool/hot tub was not unavailable during your visit, and we apologize for any inconvenience caused. We understand how disappointing this can be, especially if you've made plans around it. We are continually working on enhancing the guest experience, and your feedback is crucial in this regard. Thank you for providing us with valuable insights into your stay. We look forward to another opportunity to exceed your expectations with a more seamless and enjoyable experience. Safe travels!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Customer Care Team, Hotel Management
Thank you for taking the time to rate our hotel with five stars, Spencer - it's much appreciated! We are grateful for your fabulous rating and hope you had a pleasant and comfortable stay at Hilton Garden Inn Fort Wayne. It was a pleasure to host you, and we look forward to welcoming you back for another satisfying and enjoyable experience. Safe travels!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
by A verified traveler
Posted 5 Apr 2024
Great service and clean
Comment from Hotel Management
9 Apr 2024 by Customer Care Team, Hotel Management
Dear Kristen, We appreciate you making Hilton Garden Inn Fort Wayne your hotel of choice on this journey and are delighted to know you had a 5-star experience with us! We strive to exceed our guests' expectations of quality accommodations and service, and we are thrilled we hit the mark for you with our great service and high cleanliness standards - thanks so much for your kind words and endorsement. Your satisfaction is our biggest compliment, and we hope to have the pleasure of welcoming you back soon so we can share another memorable experience with you. Thank you for choosing us. Safe travels!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team
