Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Nice quiet evening.. room in clean shape. No issues!
by A verified traveler
Posted 22 May 2024
Nice hotel. Walkable to all the major attractions downtown.
by A verified traveler
Posted 20 May 2024
If I ever stay here again, I will never use my debit card. I will pay cash!
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Thank you for sharing your feedback. I'm sorry to hear about your experience with using a debit card at our hotel. We strive to ensure all transactions are smooth and transparent for our guests. If you have any specific concerns or details you'd like to share, please feel free to contact us at our hotel. We value your business and hope to have the opportunity to welcome you back and provide a more satisfactory experience in the future.
by A verified traveler
Posted 19 May 2024
The only thing that would need improvement would be to let guests know about the possible fireworks that could be seen and heard at the nearby baseball stadium.
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had an enjoyable stay with us at the Hilton Fort Wayne at the Grand Wayne Convention Center.We appreciate your feedback regarding the fireworks from the nearby baseball stadium. It's wonderful to know you enjoyed the display, and we understand the importance of informing our guests about such events. Moving forward, we will make sure to provide our guests with this information to enhance their overall experience.Thank you again for your valuable input and kind words. We look forward to welcoming you back on your next visit to Fort Wayne!
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Hotel Management , Hotel Management
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had such a positive experience during your stay with us at the Hilton Fort Wayne at the Grand Wayne Convention Center.Your kind words and feedback mean the world to our team. We strive to provide each of our guests with exceptional service and a comfortable, enjoyable stay, and it’s gratifying to know we succeeded during your visit.If there is anything more we can do for you or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Hotel Management, Hotel Management
Thank you for your feedback and for choosing to stay with us! We're delighted that you had an overall positive experience during your visit. We appreciate your rating and would love to hear any specific areas where we can improve and earn that extra star for your next stay. Your input is invaluable as we strive to provide exceptional service to all our guests. We look forward to welcoming you back and exceeding your expectations in the future!
by A verified traveler
Posted 2 May 2024
Starbucks in the lobby is great!
Comment from Hotel Management
6 May 2024 by Hotel Management , Hotel Management
Thank you for your kind feedback! We're delighted to hear that you enjoyed our Starbucks in the lobby. Providing a great coffee experience is important to us, and we're glad it added to your stay. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 29 Apr 2024
We had an ok stay here at the Hilton in downtown Ft Wayne. One of the beds had clearly been laid in and we had no cups in our room. Glass or paper for coffee. It was also pretty noisy. We could hear every move above our room and lots of doors opening and closing in our hall until about 3am. Not at all what we were expecting for $300/night
Comment from Hotel Management
29 Apr 2024 by Hotel Management , Hotel Management
Thank you for taking the time to share your feedback about your recent stay at our Hilton hotel in downtown Fort Wayne. We apologize for the issues you encountered during your visit and appreciate your honest assessment.We regret that one of the beds in your room was not up to our standards and that you were missing cups for coffee. Providing a comfortable and well-equipped room is important to us, and we will address these oversights with our housekeeping team to ensure they do not recur.Additionally, we apologize for the noise disturbances you experienced during your stay. We understand how disruptive this can be and will explore ways to minimize noise levels to enhance our guests' overall experience.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope you will consider staying with us again in the future, and we will work hard to ensure a more enjoyable experience for you.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Thank you so much for your fantastic 5 out of 5 rating! We're thrilled that you had such a wonderful experience during your stay with us.Providing exceptional service and creating memorable moments for our guests is our top priority, and we're delighted that we could meet your expectations. Your kind words mean a lot to us, and we look forward to welcoming you back for another outstanding stay in the future.
by A verified traveler
Posted 22 Apr 2024
Embassy Theater right next door - great for concert stays
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Thank you for sharing your positive experience and highlighting our proximity to the Embassy Theater. We're thrilled to hear that you found our location convenient for your concert stay.We aim to provide our guests with a comfortable and convenient experience, and we're delighted that our proximity to the theater added to your enjoyment. We hope you had a fantastic time at the concert and look forward to welcoming you back for another great stay in the future.
