Ratings based on 984 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Marne
Posted 15 Sep 2024
The whole facility needs windows cleaned, common area walls need painting, etc. The topper was that the shower in the room above had a major leak when they took a shower, which came through the ceiling into our shower. It has obviously been doing so for some time, as there was what appears to be mold.
by A verified traveler
Posted 17 Aug 2024
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Comment from Hotel Management
20 Aug 2024 by Mickey, Hotel Management
Thank you for your feedback, John. We appreciate your rating and would love to hear more about your experience. Please feel free to share any suggestions you have for improvement. We hope to have the opportunity to welcome you back in the future!
by A verified traveler
Posted 12 Aug 2024
Not very clean. Seems to be a common thing for comfort inn hotels.
Comment from Hotel Management
13 Aug 2024 by MICKEY, Hotel Management
Thank you for your feedback, Brent. We apologize for any cleanliness issues you encountered during your stay. We're committed to improving our standards and appreciate your input.
by A verified traveler
Posted 7 Aug 2024
The please is infested with fleas not recommended at all
Comment from Hotel Management
13 Aug 2024 by Mickey, Hotel Management
Thank you, Jacob, for sharing your concerns. We take issues like this very seriously and will investigate and address the situation immediately. Your feedback is crucial, and we apologize for any inconvenience you experienced.
by A verified traveler
Posted 2 Aug 2024
by A verified traveler
Posted 1 Aug 2024
Really needs an update, our room was musty and bathroom smelled like smoke. Just dated all around. The kids liked the pool. Waffle maker was disfunctional and dangerous. Not a great breakfast selection.
Comment from Hotel Management
13 Aug 2024 by Mickey, Hotel Management
Jennifer, thank you for sharing your feedback. We apologize for the issues you encountered, including the musty room, smoke smell in the bathroom, and the dated facilities. We're glad your kids enjoyed the pool, but we're sorry the waffle maker and breakfast selection didn't meet your expectations. Your comments will help us as we work on improvements.
by A verified traveler
Posted 28 Jul 2024
Dried blood on our sheets, blow dryer was broken (sister didn’t even have one in her room for me to borrow), one person working front desk and trying to run breakfast, just all around a dirty place. Heard a lot of complaints from other guests as well. Will never stay here or recommend this place again. Corporate should be ashamed.
Comment from Hotel Management
31 Jul 2024 by mickey, Hotel Management
Thank you for your feedback. We are a new management, and We strive to provide excellent service and maintain high standards, and I regret that your experience did not meet these expectations. We did encounter challenges with a group not adhering to our policies, which impacted the overall service experience. Our front desk operates 24/7 and is always available to address any issues or concerns. If you had brought these matters to our attention during your stay, we would have worked to resolve them promptly. Our Front Desk will never say no to an issue, and they will let upper management know if they can't resolve the issue to resolve it as soon as possible.
by A verified traveler
Posted 21 Jul 2024
I would not recommend this hotel. My sink was stopped up for an entire week. No one could find a plumber in a weeks time to get a clog out. Breakfast was sub-par. One day no forks, never hot water for tea, cold egg disks, reheated cold hard sausages and spoiled orange juice. I told the front desk 3 days that the orange juice was spoiled, and they didn’t change it. Shampoo dispenser in my room was out, obvious to anyone, and they didn’t change it. They just handed me a bottle and expected me to do it. The landscape people were putting in new mulch and hit the front of my car with wet mulch and left a scratch. Front desk wouldn’t do anything about it. Garbage was over flowing in the rubbish bin right outside the front door. There are many more hotels to choose from very close. Find another one!
Comment from Hotel Management
21 Jul 2024 by Chirag, Hotel Management
Thank you for sharing your feedback. We understand you faced several issues during your stay, and we want to address them directly.Regarding the drain issue, we have a contract with a maintenance company and, due to contractual obligations, cannot seek other assistance. Your feedback on breakfast will be taken into consideration, and we will ensure improvements are made. Our staff is trained in food and beverage handling, and serving spoiled items is against our policy. Notably, you were the only guest to report issues with the juice machine. Housekeeping was not overlooked; our policy is not to enter rooms without the guest present or without a special request, and we received no such request from you. For the incident with your car, we remind our guests that parking is at their own risk. While we have security cameras, we are not liable for incidents in the parking area. The outside trash is cleaned daily and, if necessary, twice a day. Additional trash bins are available in the lobby at the breakfast section. It is possible you encountered the bins during peak usage times. We are committed to improving our services and appreciate your feedback.
by A verified traveler
Posted 8 Jul 2024
Friendly service clean rooms, easy check in and check out
Comment from Hotel Management
28 Jul 2024 by Mickey, Hotel Management
Thank you for taking the time to share your experience! We’re pleased to hear that you had a good stay with us. Your feedback is valuable as we continually strive to improve our services. If there's anything specific you feel we could enhance, please let us know. We look forward to welcoming you back in the future.
by A verified traveler
Posted 5 Jul 2024
Warm welcome at reception.
Clean, comfortable room. Good night of sleep.
FULL breakfast with options for everyone; CLEAN and inviting breakfast room; foods refilled frequently; pleasant staff checked on each guest.
Checkout was easy with pleasant staff.
Will stay here again!
Comment from Hotel Management
5 Jul 2024 by Chirag Patel, Hotel Management
Dear Ginny,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at Comfort Suites Fort Wayne and that you found our reception welcoming, your room clean and comfortable, and your breakfast experience satisfying.We strive to provide a variety of breakfast options and maintain a clean and inviting dining area, and it’s great to know that our efforts are appreciated. Our team takes pride in ensuring that each guest has a pleasant experience, and your positive feedback about our staff and service means a lot to us.We look forward to welcoming you back for another enjoyable stay.Best regards,Chirag PatelHotel Manager, Comfort Suites Northcomfortsuitesin@gmail.com+1 260 480 7030
