Ratings based on 988 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
This Best Western is very outdated. The beds are uncomfortable, curtains dirty, water pressure low and the hot water wasn’t really that hot. The shower also made a screeching sound when you turned the water all the way on hot. I had 2 rooms and 1 of them had a cigarette smell so strong! It was disgusting. I will say the front desk staff was nice. If youre looking for just a quick stay this BW will do, just don’t expect very much comfort
Comment from Hotel Management
28 May 2024 by Kimberley, Hotel Management
We would like to thank you for letting us know how your stay was at our property. The good news is we are about to start a complete renovation in the entire property which will take care of all the issues you had during your stay. We do hope to see you again.
by A verified traveler from Duncannon
Posted 21 May 2024
Comment from Hotel Management
28 May 2024 by Kimberley, Hotel Management
Thank you so much for sharing your experience on your stay with us. We hope to see you again soon...
by A verified traveler
Posted 20 May 2024
I was charged 458 when I got there and an additional 350 when we checked out. I was told the 458 would “fall off” so ultimately I was charged $800 on my card for a 2 night stay! We were a family of 6, 2 adults and 4 kids we stayed 2 nights. Our room had two AC units in which one did not work. When we used the hotel phone to call down and notify them the phone did not work. We had to use our cell phones to call the front desk. The washers and dryers were unavailable to use. Every hotel I have stayed had a hair blow dryer this one did not. Upon check out the pool went down and was unable to be used.
Comment from Hotel Management
21 May 2024 by Kimberley, Hotel Management
I am looking into your reservation. I have already applied a credit to your cost. I am sorry that you had so many issues, it is very important to me that we make it right with our guest. Luckily, we are about to go through a complete renovation which will help with some of the issues you had in your room.
by A verified traveler
Posted 19 May 2024
Our room smelled like dirty wet dog! It was so gross!! The carpet was dirty. Well what carpet was left that wasn't ripped up yet from people bringing in pets. Definitely will not recommend my family or friends to stay here!
Comment from Hotel Management
21 May 2024 by Kimberley, Hotel Management
Thank you for sharing your experience on your stay with us. I wanted to let you know that our property will be going through a complete renovation which will include new carpets, curtains, furnisher etc. I do hope you will come and try us again after our complete renovation,
by A verified traveler
Posted 26 Apr 2024
It was a nice place but could use some updating.
Comment from Hotel Management
27 Apr 2024 by Kimberley, Hotel Management
Thank you for letting us know about your stay with us. We look forward to seeing you again after our renovation that is starting very soon.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
21 May 2024 by Kimberley, Hotel Management
Thank you for letting us know about your stay with us. We are happy you enjoyed your stay with us. We look forward to seeing you again in the future.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Kimberley, Hotel Management
Thank you for sharing your experience on your stay with us. Good news is we are about to start a complete renovation on the entire property. We look forward to seeing you after this renovation.
by A verified traveler
Posted 19 Apr 2024
This is the 2nd time I have stayed here and my 12 year old child let me know we wouldnt be staying again. The crusty puke leftovers on the elevator that had been there for the entire 3 days, the flooded pool area with broken chairs, oh and the over abunance of weed smell walking to the lobby at 6am was a bit much. The 3 times of having to clarify with the front desk because i couldnt get a straight answer each time was also not not worth what I paid. Shower was gross.
Comment from Hotel Management
19 Apr 2024 by Kimberley, Hotel Management
Thank you sharing your experience on your stay with us. I can assure you all of your complaints have been heard and are being taken care of. We are about to go through a total renovation which will take care a lot of your issues.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Kimberley, Hotel Management
Thank you for sharing your experience with us. We are truly happy that you enjoyed your stay with us.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
21 May 2024 by Kimberley, Hotel Management
Thank you for letting us know about your stay with us. We are happy you enjoyed your stay with us. We look forward to seeing you again in the future.
