Ratings based on 975 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
I’m VERY PICKY and I had read the reviews and I must say these bad reviews were faulty especially about the cleanliness and smell. This hotel is recently updated it gives a boutique style hotel vibe. Our room wa beyond my expectations especially for the price. only thing I would recommend is standard or queen size pillows. I stayed for one night because my son had a tournament would definitely stay again.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Lynda,We are pleased to hear that you enjoyed our recently updated boutique-style hotel and that your room exceeded your expectations. Your feedback about the pillow size has been noted for future improvements. We look forward to welcoming you back on your next visit to the area.
by A verified traveler
Posted 17 May 2024
Thoroughly enjoyed our stay! Our room was immaculate, and although the hotel is next to the freeway the noise is blocked by other nearby buildings. The staff were excellent and their customer service exceeded our expectations! Traffic can be a challenge but is avoidable by looping around the backside of the mall. We would definitely stay here again!
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Jennifer,We are delighted to hear you enjoyed your stay with us and found our rooms to be immaculate. Our team strives to provide exceptional customer service, and we are pleased to hear we exceeded your expectations. Thank you for highlighting our convenient location despite the nearby freeway. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 17 May 2024
Clean! Friendly staff. Kids loved the pool!
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Hello Brandi,We are delighted to hear that you appreciated our clean facilities and friendly staff during your stay. It's wonderful to hear that your kids enjoyed the pool as well. Your feedback is truly valued, and we hope to welcome you back soon for another enjoyable experience.
by A verified traveler
Posted 14 May 2024
Staff was pleasant and helpful.
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Beth,We are delighted to hear that our staff met your expectations during your stay. Your kind words will be shared with our team to inspire and motivate them further. If you have any further feedback or queries, please feel free to reach out to us.
by A verified traveler
Posted 12 May 2024
Great location. A variety of dining options that you can walk to. Easy to get to from the freeway.
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Heather,We are pleased to hear that you enjoyed our hotel's convenient location with dining options nearby. We strive to offer a hassle-free experience for our guests. Thank you for highlighting the ease of access from the freeway during your stay.
by A verified traveler
Posted 6 May 2024
Terrible experience. There was bed bugs in the room!
I have pictures. I will be calling Expedia for my money back. The hotel wouldn’t refund my money nor will best western corporate. I had to then do my laundry @ 1 am before my flight home, the hotel staff showed no concern. I paid 130$ to get bed bugs. My father also then paid 171$ for the same room!!!! Very inconvenient. 400$ for bed bugs!!! That morning there was also a bug in my ear to where I had to go to the hospital. I will be seeking compensation for my time, money and overall health in this situation.
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Marissa,We are sorry to hear about your experience. Guest satisfaction is a top priority for us, and we take all feedback seriously. Please contact our management team directly to discuss this matter further. Your concerns will be addressed accordingly.
by A verified traveler
Posted 5 May 2024
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Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Amy,We appreciate your feedback and regret to hear about your experience. Guest satisfaction is our top priority, and we will share your comments with our team for further review. Your input helps us improve our services for all our guests in the future.
by A verified traveler
Posted 3 May 2024
Everything was fine, but the breakfast was cold.
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Kevin,We appreciate your feedback and apologize for any inconvenience caused. Our team will look into this to ensure it does not happen in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 2 May 2024
ok for whatwe were looking for.
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Allan, We appreciate you taking the time to share your feedback with us. If there are any specific areas where we can further improve, please feel free to reach out to our management team directly. Your insights are valuable as we strive to enhance our guests' experiences.
by A verified traveler
Posted 28 Apr 2024
All around great place. Friendly workers who go above and beyond. Fresh and clean rooms. Made to feel welcome. Cant say thank you enough for a pleasant stay.
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Stacy,We are delighted to hear about your positive experience at our hotel. Our team always strives to provide exceptional service to our guests. It is wonderful to know that you enjoyed our fresh and clean rooms and felt welcome during your stay. Your kind words are truly appreciated.
