Ratings based on 267 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
It was a great stay.
Comment from Hotel Management
19 May 2024 by Management, Hotel Management
Thank you for your review and feedback, we are so glad you enjoyed your stay and hope to welcome you again soon!
by A verified traveler
Posted 13 May 2024
Very family oriented.
Comment from Hotel Management
14 May 2024 by Management, Hotel Management
Thank you for your review and feedback, we are glad you enjoyed your stay! We hope to welcome you again in the future to provide you with an even better stay!
by A verified traveler
Posted 12 May 2024
The staff was ok the hotel was really clean breakfast could be way better everyone doesn’t eat pork products that’s definitely a conversation needs to be held
Comment from Hotel Management
14 May 2024 by Management, Hotel Management
Thank you so much for your review and feedback. We appreciate feedback from our guests so we can identify where we can improve. We hope any future stays will be even better than the last!
by A verified traveler
Posted 8 May 2024
Great staff clean rooms easy access for other things in the area
Comment from Hotel Management
11 May 2024 by Management, Hotel Management
Thank you for your review and feedback, we are thrilled to receive feedback like yours where we can celebrate our front desk and housekeeping teams! We hope to welcome you again soon.
by A verified traveler
Posted 3 May 2024
Loved the king suit and it had everything you need dishes bowls pots pans forks knives spoons glasses coffee maker toaster cook top microwave and fridge walk in shower.
Love this place.
Comment from Hotel Management
4 May 2024 by Management, Hotel Management
Thank you so much for your review and feedback. It is always such a pleasure to see when our guests enjoy their experience. We enjoyed having you as our guest and hope to welcome you again soon!
by A verified traveler
Posted 30 Apr 2024
The room had a smell of cleaning solution. Had to turn off the a/c unit because the fan made a loud noise. The shower sprayed water over the floor. Not what I expected!!!
Comment from Hotel Management
1 May 2024 by Management, Hotel Management
Thank you so much for your feedback. You feedback will be passed along to our team to review and address the issues you experienced. We hope you'll give us another opportunity in the future to provide an exceptional stay.
by A verified traveler from Winston-Salem
Posted 26 Apr 2024
The rooms were very clean and updated. Staffing was great and hospitable. The complimentary breakfast was also good, multiple options to choose from. I would definitely stay again.
Comment from Hotel Management
27 Apr 2024 by Management, Hotel Management
Thank you so much for your review and feedback, we are thrilled to hear you enjoyed the property and our team! We hope to see you again in the future!
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
11 May 2024 by Management, Hotel Management
Thank you so much for taking the time to provide your review, we are thrilled to see you enjoyed your stay!
by A verified traveler
Posted 13 Apr 2024
Very quiet and great breakfast.
Comment from Hotel Management
15 Apr 2024 by Management, Hotel Management
Thank you very much for your review and feedback. We are glad your overall stay was enjoyable, but we hope to hit a 5 out of 5 worthy stay if you stay with us again in the future!
by A verified traveler
Posted 11 Apr 2024
The hotel was clean and staff friendly, but as you can expect pillows were filled with air. We had such a great time stuffing the pillows with the extra towels we were able to get. Unfortunately there werent any extra pillows to go around. The best part was having to hear very loud music from a bar right next to the hotel until about 2am. We called the front desk they already knew what the problem was, and was familiar because it was an ongoing problem. They said they would call the sheriff but after 30 minutes we decided to call ourselves. Local law enforcement showed up and was able to get the bar to quiet down for 10 minutes before they went back to max sound. The walls are also very thin so if you have active neighbors then you will get an opportunity to enjoy the ound they make. If you have a long trip ahead of you the next day after a long day at Carowinds and want your much needed sleep interrupted or impossible to obtain due to terrible pillows and loud noises then this hotel is the best place you'll find!
Comment from Hotel Management
15 Apr 2024 by Management, Hotel Management
Thank you for taking the time to provide a review and feedback. I would like to sincerely apologize that this was the experience you had. Unfortunately, our area is not considered residential and the city's sound ordinance allows excessive music until 2am. When we receive complaints, we do call the local Sheriff's office; unfortunately, like us, their hands are tied because the bar is not breaking the sound ordinance. We hate when this impacts our guests and staff, but have yet to be able to find a resolution with the city or the bar at this time. We do hope you'll give us another chance in the future to provide an exceptional experience.
