Ratings based on 988 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
AC wasn't working well.
Comment from Hotel Management
28 May 2024 by William Tarquino, GM, DoubleTree Hilton Fort Lee, Hotel Management
Dear In Seung,Thank you for your review of our DoubleTree by Hilton Fort Lee. It seems from your rating that you did experience some challenges during your visit. We never want our guests to be inconvenienced by any snags, maintenance or any other, and I’m so sorry you ran into these challenges.I can promise that your comments here have been received and shared so we can use this information to improve our service and offerings. We hope you’ll return again in the future so we can really show that “wow” factor that was missing from this stay as that is the takeaway we want for all our guests.Regards,William Tarquino, GM
by A verified traveler
Posted 22 May 2024
Went to the hotel for a weekend stay for a cycling event. Inconvenient as it is on a road where you can not walk out or ride your bike. So you new to hire a Uber or drive to get out of the hotel. Property is dated. Toilet had a slow leak. The outlet on one side of the bed was not working so no light and could not charge phone on that side. Weird separation between the rooms at the level of the windows so you can hear from the next door room. Otherwise staff VERY NICE and welcoming. I would recommend the hotel for the proximity to NYC and parking available. Just not a 4 stars.
Otherwise
Comment from Hotel Management
28 May 2024 by William Tarquino, GM, DoubleTree Hilton Fort Lee, Hotel Management
Hello Genevieve,We appreciate you bringing your concerns to our attention and we regret that our entrance proved inconvenient for pedestrians or bike riders. Your comments and observations have been discussed and we are monitoring those areas where you have highlighted a tweak and adjustment need to be made.That said, we are grateful to receive feedback on our thoughtful staff and wonderful location, while we strive to create meaningful and enriching experiences.We are hopeful to see you again very soon!Kindest regards,William Tarquino, GM
by A verified traveler
Posted 20 May 2024
Location great. Front desk great. Room never cleaned. Only garbage was emptied and towel replaced. Carpet never vacuumed and bed not made. Tables never wiped. Other than that everything was fine. Room nice and cool. Lots of parking on site. Freebb vs parking
Comment from Hotel Management
28 May 2024 by William Tarquino, GM, DoubleTree Hilton Fort Lee, Hotel Management
Dear Sharon,It was a pleasure to welcome you to our DoubleTree by Hilton Fort Lee and we thank you for taking the time to share your review. We apologize for the inconvenience of not receiving housekeeping service. Our Housekeeping colleagues are normally quite judicious and so it is disheartening that your experience left so much to be desired. This lapse has been relayed to our Housekeeping Supervisor to ensure non-recurrence. Your feedback has been noted and we thank you for choosing us. Given our great location, airy and spacious guest rooms, and thoughtful staff, we look forward to welcoming you again, hopefully, one day soon, to restore your faith in us.Warmest regards,William Tarquino, GM
by A verified traveler
Posted 20 May 2024
Too much traffic, room has several scratches on doors and drawers,dents on doors, and bath room door bottom is peel off
The place needs renovations
Comment from Hotel Management
28 May 2024 by William Tarquino, GM, DoubleTree Hilton Fort Lee, Hotel Management
Dear Dung,We would like to begin by extending our sincere apologies that we did not meet your expectations on all facets of your visit. It is regrettable to learn about the inconsistencies that occurred with your guestroom. Please know that this is not in line with the high standards of product and service we strive to uphold. We always value guest feedback as part of our continuous efforts to improve the quality of the overall experience for our guests. Your comments have been well documented and forwarded to the appropriate areas for their review. We appreciate your patronage and hope for the chance to better your opinions of our hotel in the future.Kindest Regards,William Tarquino, GM
by A verified traveler
Posted 18 May 2024
The room wasn’t clean smells like old carpet
Front desk wasn’t nice
The hotel was great years ago when we were staying there
But now beg defense
Comment from Hotel Management
28 May 2024 by William Tarquino, GM, DoubleTree Hilton Fort Lee, Hotel Management
Hi Leon,Your feedback has been carefully noted and we want to assure you that we will diligently address the issues you mentioned. Our DoubleTree by Hilton Fort Lee team is committed to ensuring that every guest feels comfortable and has a seamless experience during their stay. Once again, thank you for bringing these matters to our attention. We genuinely appreciate your feedback, as it helps us to constantly improve and provide the best possible experience for our valued guests, like yourself. We hope to have the opportunity to welcome you back soon and provide you with an even better stay.Regards,William Tarquino, GM
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by William Tarquino, GM, Hotel Management
Your excellent rating brightened our day! We're thrilled to hear about your memorable stay with us. Providing top-tier service is what we strive for, and we're pleased to see that reflected in your experience. Thank you once more, and we eagerly anticipate your next visit.Regards, William Tarquino, GM
by A verified traveler
Posted 16 May 2024
The building is old and not clean. The staff are not kind. I reserved the executive suite but they do not have the lounge. Terrible experience. Never gonna stay there again.
Comment from Hotel Management
19 May 2024 by William Tarquino, GM, Hotel Management
It's a shame that your stay with us was not the top-notch experience we wanted for you. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management is dedicated to understanding your experience, and they will thoroughly review your stay with great attention to detail. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, William Tarquino, GM
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
19 May 2024 by William Tarquino, GM, Hotel Management
Thank you for sharing your thoughts on your recent stay with us. We are dedicated to providing a comfortable, convenient, and personalized experience for each guest, and your rating assists us in continually improving our services. We trust that the rest of your stay was satisfactory, and we're grateful for your decision to stay with us. Please consider returning in the future, as we would appreciate the opportunity to showcase the true excellence of our property.Regards, William Tarquino, GM
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
19 May 2024 by William Tarquino, GM, Hotel Management
Thank you for your superb rating! Your 5-star feedback propels us to maintain and further enhance our high standard of service. It brings us great pleasure to know that we were able to meet your expectations. We are keenly looking forward to your return, armed with the intent to make your subsequent stay even more pleasing and unforgettable.Regards, William Tarquino, GM
by A verified traveler
Posted 15 May 2024
The AC unit is not working.
Comment from Hotel Management
19 May 2024 by William Tarquino, GM, Hotel Management
Please accept our heartfelt apologies for any dissatisfaction with your recent stay. We strive to provide all our guests with exceptional experiences, and we regret that we fell short in your case. Ensuring a positive first impression is fundamental to us, and we apologize if we did not deliver on this aspect. Your feedback is important to us, and we will use it constructively to improve our services.Regards, William Tarquino, GM
