Ratings based on 968 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
Overnite Parking was expensive
by A verified traveler
Posted 19 Jun 2024
We stay here for 4 nights, wonderful experience, highly recommended.
Comment from Hotel Management
19 Jun 2024 by Princess M., Hotel Management
Dear Rubin,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!
by A verified traveler
Posted 18 Jun 2024
Fransisco at the reception desk was very friendly and helpful! Also the restaurant Lona was fantastic including the waitress Camila. Beach staff was also helpful and attentive.
Comment from Hotel Management
19 Jun 2024 by Princess M., Hotel Management
Dear Denise,Thank you so much for your 5-star rating! Francisco and Camila will be so happy to hear your comments; I cannot wait to share your kind words. Thank you again for the wonderful feedback! We hope to see you again the next time you return to the South Florida area.
by A verified traveler from Henderson
Posted 16 Jun 2024
Had a few issues with our stay. Nothing crazy but just disappointed. The towels in the room were dirty(looked like blood stains) and ripped. The toilet was clogged. Had crumbs left on the night stand and hairs on the floor from the person before us. Ordered room service and was told that the pizzas they offer were personal size-didn’t realize a traditional 16 slice pizza was considered a personal now so we got two pizzas and only ate one. Not to mention they weren’t very good. Also they have a service grat for the room service so I asked the guy who brought up the food about it, he rolled his eyes and then walked off when I signed. Oh and keep in mind when you book an ocean front room with a balcony, it’s not a balcony. It’s a sliding door with a railing and no access to sit or move about.
On the other side the view was great and the bed was comfortable.
Comment from Hotel Management
17 Jun 2024 by Guest services., Hotel Management
Thank you very much for your feedback. It will be shared with our leadership. We hope to see you again. We are here for you.
by A verified traveler
Posted 15 Jun 2024
Every thing
Comment from Hotel Management
15 Jun 2024 by Guest services., Hotel Management
Thank you so much for the excellent feedback and rating. We are here for you!!!
by A verified traveler
Posted 13 Jun 2024
Issues from check in to check out. They offered early check in when i arrived, just stated that it wasn't on a very high floor. When i went down later to ask them about the AC I asked the guy if it's oceanfront and he said "oh it looks like you were upgraded to a partial ocean view" i had explained i paid for ocean view and they just said they would tell the manager. I had also asked them to fix the ac because it was set to 71 and we were unable to adjust it or even shut it off while my mom and the toddler were freezing. I had to go down a few hours later and ask again because nobody came to fix it. Finally a man came and told me they there is only the option of on and off, no changing the temperature. He shut it off and we were unable to turn it back on in the morning. It got so hot that the floor was wet from condensation. All they offered was to remove the reaort fee. That's not much more then the price change from an ocean view that i paid for to the partial ocean view we received. The tub didn't drain without you holding the drain up manually and there's a closet style door that creates a window to the bathroom. It doesn't even lock so if someone bumps into it, everyone gets to see you in the bathroom. I would never stay here again. No where near marriott standards. I forgot to mention the construction that started around 9 or 10 am
Comment from Hotel Management
14 Jun 2024 by Jaime D., Hotel Management
Dear Kathryn,Thank you for taking a moment to share your feedback with us. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with a management level and relayed back to the hotel. You deserve much better, and we hope that you will give us another chance to welcome you back in the future and provide you with a better experience.
by A verified traveler
Posted 11 Jun 2024
I love the Hotel, any complaint 👏
Comment from Hotel Management
12 Jun 2024 by Princess M., Hotel Management
Dear Luisa,Thank you for your feedback! We are delighted to have welcomed you as our guest and we are thrilled that you enjoyed your stay with us. We hope to see you again!
by A verified traveler from Waxhaw
Posted 11 Jun 2024
Checkin went smoothly. Our room wasn’t ready but they held our bags and we used the pool until it was. When we first walked into the room it smelled - like there was water damage or mildew.
That night I could hear water dripping constantly. Here water was leaking from the ceiling in the closet. My clothes got wet and the safe was wet inside. I called down to complain. They sent someone right away to fix it. When he opened the door in the ceiling a towel dropped from the opening (it was soaking wet) and water just dropped to the floor. Here a pipe had been leaking and a towel was placed there as a bandaid. We went to the front desk to complain and they moved us to another room. This room had no smell! I was slightly disappointed that they didn’t offer to comp something for us for the inconvenience of it all.
Comment from Hotel Management
12 Jun 2024 by Princess M., Hotel Management
Dear Dani,Thank you for taking a moment to share your feedback with us. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with a management level and relayed back to the hotel. We hope to have the chance to welcome you back in the future and make up for these inconveniences.
by A verified traveler
Posted 10 Jun 2024
Our first room door wouldn’t open, poor customers service, had to be moved to other side of the grounds. People smoking weed all over.
Comment from Hotel Management
15 Jun 2024 by Guest services., Hotel Management
We are so sorry that you feel this way. Your feedback will be shared with our leadership. Thank you for staying with us.
by A verified traveler from Newcastle
Posted 9 Jun 2024
Ocean view was gorgeous!!!
Comment from Hotel Management
12 Jun 2024 by Princess M., Hotel Management
Dear Pamela,Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel soon!
