Ratings based on 972 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
I do agree that the rooms are small and the lighting leaves a very gloomy feel. The breakfast was too limited. There was no protein option.The front desk can be more friendly and helpful. I had to ask about breakfast, transport, receiving packages protocols etc. I met some helpful workers like Rashida, Elizabeth, Marcelo and Bridgette. While i am thankful for the area shopping and walking convenience, the way you make someone feel is so very important.
Comment from Hotel Management
3 May 2024 by Molly Francis, GM, Hotel Management
Thank you for taking the time to share your valuable feedback with us. We appreciate your insights as they help us identify areas for improvement and enhance the overall guest experience.We sincerely apologize for any inconvenience or discomfort you experienced during your stay. We understand that our room size and lighting may not have met your expectations, and we regret any inconvenience this may have caused. Your feedback regarding the limited breakfast options and the absence of a protein option has been duly noted, and we will review and enhance our breakfast offerings to better cater to our guests' preferences.Additionally, we apologize if our front desk staff did not provide you with the level of friendliness and assistance you expected. Providing excellent service is our top priority, and we will address this with our team to ensure that all guests receive the assistance and information they need promptly and courteously.We are delighted to hear that you found some of our staff members, including Reshia, Elizabeth, Marcelo, and Bridgette, to be helpful during your stay. We will be sure to pass along your compliments to them, as they will be thrilled to hear that their efforts made a positive impact on your experience.Thank you for appreciating the convenience of our location and nearby amenities. We understand that the way we make our guests feel is crucial, and we will strive to ensure that all our guests feel welcomed and valued during their stay with us.Once again, we apologize for any shortcomings you experienced, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Concetta, Hotel Management
We're sorry to see that your experience fell short of expectations. If there are specific areas where we can improve, please feel free to share them with us. Your feedback is valuable in helping us enhance our services for future guests. If you have any concerns or if there's anything we can do to assist you further, please don't hesitate to reach out.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Molly Francis, GM, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a good experience during your stay. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.We look forward to welcoming you back for another enjoyable stay in the future!
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Molly Francis, GM, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a good experience during your stay. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.We look forward to welcoming you back for another enjoyable stay in the future!
by A verified traveler
Posted 1 May 2024
Clise to cruise port
Comment from Hotel Management
2 May 2024 by Molly Francis, GM, Hotel Management
Thank you for choosing to stay with us before your cruise and for sharing your feedback. We're delighted to hear that our hotel's proximity to the cruise port was convenient for your travel plans. We're also pleased to know that you found our front desk staff pleasant, our facility clean, and the beds comfortable. Additionally, the nearby Walgreens providing last-minute essentials is indeed convenient for our guests.We appreciate your feedback regarding the breakfast, and we'll work on improving it further to meet our guests' expectations.We hope to have the pleasure of welcoming you back for another comfortable stay before your next cruise adventure!
by A verified traveler
Posted 1 May 2024
Good
Comment from Hotel Management
2 May 2024 by Molly Francis, GM, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a good experience during your stay. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.We look forward to welcoming you back for another enjoyable stay in the future!
by A verified traveler
Posted 1 May 2024
As indicated, staff well trained and professional, easy check in and out. The price was good. location, location, location. Dining and amenites within walking distance. Close to the airport
The cleanliness had room for improvement. just not thorough. Mirrors , floors were not cleaned for new guests. So unfortuate because otherwise a good stay.
Comment from Hotel Management
2 May 2024 by Molly Francis, GM, Hotel Management
Thank you for taking the time to share your feedback with us following your recent stay. We appreciate your kind words regarding our well-trained and professional staff, as well as your positive comments about the ease of check-in and out, the competitive pricing, and our convenient location.We're delighted to hear that you found our location convenient and enjoyed the proximity to dining and amenities within walking distance, as well as our close proximity to the airport.However, we apologize for falling short of your expectations regarding the cleanliness of your room. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we did not meet our usual high standards in this regard. Rest assured, your feedback has been shared with our housekeeping team, and we will be taking immediate steps to address and rectify the issues you mentioned to ensure a more thorough cleaning for all our guests moving forward.We're glad to hear that despite this issue, you still had an overall good stay with us. We truly value your feedback as it helps us identify areas for improvement and ensure a better experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience that reflects our commitment to excellence in hospitality.
by A verified traveler
Posted 30 Apr 2024
Safe quiet and convenient
Comment from Hotel Management
2 May 2024 by Molly Francis, GM, Hotel Management
Thank you for taking the time to share your feedback with us following your recent stay. We're thrilled to hear that you found our hotel to be safe, quiet, and convenient – those are qualities we strive to provide for all our guests!Ensuring the safety and comfort of our guests is our top priority, so we're pleased to know that you felt secure and enjoyed the tranquil atmosphere during your stay. Additionally, we're delighted that our convenient location met your needs, providing easy access to nearby amenities and making your stay more enjoyable.Your feedback means the world to us, and we truly appreciate your kind words. We look forward to welcoming you back for another safe, quiet, and convenient stay in the future!
by A verified traveler
Posted 30 Apr 2024
The staff were friendly and helpful. The rooms were clean and the bed was really comfy. It was nice and quiet, the pool was a nice place to relax. There is a convenient airport shuttle. Our only complaint is that the bathroom door didn't close, it was too big for the opening and the a/c was a bit noisy. I would stay again!
Comment from Hotel Management
30 Apr 2024 by Molly Francis, GM, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an overall enjoyable stay and that our staff provided friendly and helpful service throughout your visit.We're glad to know that you found our rooms to be clean and comfortable, and that you were able to relax and unwind by the pool. Providing a peaceful and comfortable environment for our guests is a top priority for us, and we're thrilled that you were able to experience that during your stay.We apologize for any inconvenience caused by the issues with the bathroom door not closing properly and the noise from the air conditioning unit. Please rest assured that we are addressing these issues with our maintenance team to ensure they are resolved promptly.We appreciate your feedback and your willingness to stay with us again despite these minor inconveniences. We look forward to welcoming you back in the future and providing you with an even better experience.
by A verified traveler
Posted 29 Apr 2024
From the time I checked in with the awesome desk manager, Elizabeth till I left the hotel room, all the staff and especially the front desk has been awesome. Elizabeth welcome us in and explain everything and all the amenities that the hotel offered. Also local restaurants that, aren’t the “tourist” restaurants to do normally see we will definitely use Expedia and this hotel again. Thank you.
Comment from Hotel Management
29 Apr 2024 by Concetta, Hotel Management
Thank you for taking the time to share your experience with us. We're delighted to hear that Elizabeth and our front desk team provided excellent service during your stay. It's wonderful to know that they made you feel welcome and took the time to explain the hotel amenities and recommend local dining options. We appreciate your kind words and your loyalty. We look forward to welcoming you back on your next visit, and if you have any further questions or need assistance with future bookings, please feel free to reach out.
