Ratings based on 972 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
From the valet to Lam at the front desk all the way to Alberto at the restaurant, everyone provided an amazing service ! Looking forward on returning before the summer is over
by A verified traveler
Posted 24 Jun 2024
We love it is direct beach access! And the lovely porch!
Been back several times!
by A verified traveler from Woodstock
Posted 22 Jun 2024
Comment from Hotel Management
24 Jun 2024 by TJ Pierri - General Manager, Hotel Management
Dear Susan,Thank you for being our guest at The Pelican Grand Beach Resort once more. We are pleased that we could provide you with a memorable stay. Evaluations like these inspire and motivate our Talent to continue delivering exceptional service. We look forward to welcoming you every time your travels bring you to Fort Lauderdale.Kind regards,TJ PierriGeneral Manager
by A verified traveler
Posted 21 Jun 2024
This was a great resort. It was cozy and scenic for our family. Enjoyed the pool, lazy river and private beach. The staff were great and very helpful with a mix-up once we arrived. They were understanding and accommodating with our family needs. I will definitely stay again!
Comment from Hotel Management
22 Jun 2024 by TJ Pierri - General Manager, Hotel Management
Dear Michael,Thank you for your wonderful feedback! We’re thrilled to hear that you and your family enjoyed the cozy and scenic atmosphere of our resort, as well as the pool, lazy river, and private beach.It's great to know that our staff was able to assist you with the mix-up and accommodate your family's needs. Your kind words are much appreciated, and we look forward to welcoming you back for another fantastic stay!Kind regards,TJ PierriGeneral Manager
by A verified traveler
Posted 20 Jun 2024
The hotel is due some tlc and attention from a looks point of view. It’s starting to look a little tired.
Our room was a great size.
The staff were amazing especially around the pool.
The pool area was great, too.
Comment from Hotel Management
22 Jun 2024 by TJ Pierri - General Manager, Hotel Management
Dear Daniel,Thank you for sharing your feedback. We're glad to hear that you enjoyed the spaciousness of your room and had a great experience with our amazing staff, especially around the pool.We appreciate your comments regarding the need for some TLC and attention to the hotel's appearance. Your feedback is valuable, and we are committed to making improvements to ensure our property meets the high standards our guests expect.We look forward to welcoming you back for an even better stay in the future.Kind regards,TJ PierriGeneral Manager
by A verified traveler from North Bergen
Posted 19 Jun 2024
Beautiful Old Florida property convenient to everything.
Comment from Hotel Management
20 Jun 2024 by TJ Pierri - General Manager, Hotel Management
Dear Robert,Thank you for your kind words! We're delighted to hear that you enjoyed our beautiful Old Florida property and found it convenient to everything. We look forward to welcoming you back for another enjoyable stay.Kind regards,TJ PierriGeneral Manager
by A verified traveler
Posted 19 Jun 2024
Nice hotel, however, disappointed at the high parking fees for valet parking in the garage and no other options around for parking
Comment from Hotel Management
20 Jun 2024 by TJ Pierri - General Manager, Hotel Management
Dear Jennifer,Thank you for sharing your feedback. We're glad to hear you found our hotel nice, but we apologize for any inconvenience caused by the high valet parking fees and the lack of alternative parking options.We understand how this can be frustrating and will take your comments into consideration as we look for ways to improve our guests' experience. We hope to have the opportunity to welcome you back in the future.Kind regards,TJ PierriGeneral Manager
by A verified traveler
Posted 19 Jun 2024
My favorite vacation spot! We have vacationed here 2 years in a row and will continue to return.
Comment from Hotel Management
20 Jun 2024 by TJ Pierri - General Manager, Hotel Management
Dear Becky,Thank you for your wonderful feedback! We are thrilled to be your favorite vacation spot and are delighted to hear that you have enjoyed your stays with us for two consecutive years. We look forward to welcoming you back for many more vacations to come!Kind regards,TJ PierriGeneral Manager
by A verified traveler
Posted 18 Jun 2024
It was excellent!
Comment from Hotel Management
19 Jun 2024 by TJ Pierri - General Manager, Hotel Management
Dear Bryana,Thank you for the wonderful review. I am thrilled to learn you had such a great experience here at the Pelican Grand Beach Resort. We are all looking forward to having you back here again for another visit soon! Be well! Kind regards,TJ PierriGeneral Manager
by A verified traveler
Posted 18 Jun 2024
I tried to make an adjustment 5 mins after I made a reservation because we picked the wrong date on the website, but they took our money and didn't even help us make the adjustments to a future date.
The service is horrible and they keep pushing us around with no help. I will not recommend this place to anyone.
If you are looking for a relaxing place, this is not the place.
I did leave a voicemail for the general manager TJ Pierri and have screenshots from my conversion with Expedia that they said the hotel is the one that makes the decision on this since it was a Paylater booking.
Comment from Hotel Management
19 Jun 2024 by TJ Pierri - General Manager, Hotel Management
Dear Mohammad,Thank you for your email yesterday. I responded to your message this morning and appreciate your patience. I understand your frustration and apologize for any inconvenience caused by the delay.Please know that I am currently reviewing the matter with my team and our partners at Expedia.com. I am committed to resolving this issue for you and will need a little more time to investigate your specific situation thoroughly.Thank you for your patience. I will be in touch as soon as I have more information.Kind regards,TJ Pierri
