Ratings based on 973 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Stayed for one night to go on a cruise the next day. The room was clean and no problems had a great stay. The shuttle service from the airport to the hotel was convenient.
Comment from Hotel Management
5 Jun 2024 by Jahaira Barreto | FOM, Hotel Management
Thank you for your positive feedback. We're so delighted to hear that you enjoyed your stay with us at the Hotel Dello and look forward in accommodating you in the future. Again, thank you for sharing your experience.
by A verified traveler
Posted 4 Jun 2024
The hotel charges for their Continental breakfast without disclosing that it's not free. The hotel charges for the 1 / day bottles of water in the room and no medications are sold in the lobby "store".
There was a wonderful gal at the Reception desk who was both friendly and helpful. The other Reception staff member was so unfriendly that she never once smiled! She offered us Zero information on the hotel, just the room key.
Comment from Hotel Management
5 Jun 2024 by Jahaira Barreto | FOM, Hotel Management
Thank you for your feedback, Patricia. On behalf of the entire team, we want to apologize for not exceeding your expectations. We regret to hear no one disclosed at check in that breakfast was not complimentary, and truly regret hearing staff on the reception was not pleasant. Please accept our sincere apologies. Please, be assured, we will address this matter with the staff and the appropriate department to better assist you and future guest. Again, thank you for the feedback.
by A verified traveler
Posted 4 Jun 2024
We really liked the hotel, clean, friendly staff
Comment from Hotel Management
5 Jun 2024 by Jahaira Barreto | FOM, Hotel Management
Thank you for sharing your experience with us, Kelli. We're so excited to hear that you liked the hotel and found the hotel clean with friendly staff. Again, thank you for your feedback.
by A verified traveler
Posted 4 Jun 2024
Nice, quiet and comfortable! Would book again.
Comment from Hotel Management
4 Jun 2024 by Jahaira Barreto | FOM, Hotel Management
Thank you, Kellie, for sharing your experience. We are so happy to hear that you found the property nice, quiet and comfortable on your stay. Again, thank you for the feedback and we look forward to accommodating you in the future.
by A verified traveler
Posted 1 Jun 2024
TV wasnt working for the first night. Wifi didnt the whole trip and needed a seperate code to receive wifi. Didnt have shower towels. Door to fridge fell on my foot. Overnight staff was rude.
Comment from Hotel Management
1 Jun 2024 by Jahaira Barreto (FOM), Hotel Management
Thank you, Amy, for sharing your experience.On behalf of the entire team we want to apologize for not exceeding your expectations. We truly regret hearing; the wifi was not working for you, and the fridge in your sleeping room fell in your foot. We truly hope your foot is okay. In addition, we also apologize for the inconvenience encountered at the desk. For no reason, should you encounter a rude agent and we truly apologize for the agent. Please, be assured, we will be addressing the matter with the appropriate department to better assist you and future guest.
by A verified traveler
Posted 30 May 2024
Very rude with the exception of three employees.
Comment from Hotel Management
31 May 2024 by Jahaira Barreto (FOM), Hotel Management
Thank you for the feedback. On behalf of the entire team we want to apologize for not exceeding your expectations. We regret to hear someone was rude to you. Please feel free to contact us directly if you would like to address the matter. Again, thank you for sharing your experience and we truly hope you allow us to accommodate you in the future. .
by A verified traveler
Posted 30 May 2024
We stayed over night on our layover. I was not looking into something fancy since we were only for few hour and chose the hote by the reviews. It exceeded my expectations !! The room was huge , i mean with the sofa, table, a king size bad. It seems the property just got renovated , so the rooms felt fresh , the furnuture new , very clean rooms and lobby . The lobby had a very nice looking bar area. The breakfast was also provided at 6. 30 am. The property is much bigger and better that it seems on the pictures.
Comment from Hotel Management
30 May 2024 by Jahaira Barreto | FOM, Hotel Management
Thank you so much for sharing your experience with us, Lena. We're so excited to hear; you enjoyed your stay with us at the Hotel Dello and that we exceeded your expectations. Thank you for choosing to stay with us, we truly value your business, and we look forward in accommodating you in the future.
by A verified traveler
Posted 28 May 2024
Beautiful property close to airport!!! Staff is amazing!!
Comment from Hotel Management
28 May 2024 by Jahaira Barreto | FOM, Hotel Management
Thank you, Javon, for sharing your experience with us and the community. As we strive to deliver the best products and services to our guest; we delight in knowing you enjoyed your stay, finding the property beautiful with amazing staff. Again, thank you so much for your business and honest feedback and we truly look forward in accommodating you in the future.
by A verified traveler
Posted 28 May 2024
Very clean. The staff was friendly and welcoming.
Comment from Hotel Management
28 May 2024 by Jahaira Barreto | FOM, Hotel Management
Thank you for sharing your experience with us, Amber. We're delighted to hear that you found the property clean and staff friendly and welcoming. Again, thank you for the feedback and we look forward in accommodating you in the future.
by A verified traveler
Posted 27 May 2024
Close to airport and clean.
Comment from Hotel Management
27 May 2024 by Front Office Manager , Hotel Management
Thank you for sharing your experience. We are happy to hear that you enjoyed your stay eith us and found the Hotel clean. Again, thank you for the feedback and we look forward in accommodating you in the future.
