Ratings based on 977 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Great Service
Comment from Hotel Management
1 May 2024 by Hotel Management, Hotel Management
Dear Ashley, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. Thank you once again for your review, and we look forward to seeing you soon.Sincerely,Hotel Management
by A verified traveler
Posted 30 Apr 2024
I never stayed in a hotel where room is cleaned every 14 days. Room was not clwan. Floor was not swept.Stale odor. I left a day early.
Comment from Hotel Management
1 May 2024 by Hotel Management, Hotel Management
Dear Alphonso, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations and for the disappointment you encountered with our housekeeping service. Since we are an extended-stay property, one full-service housekeeping is provided every two weeks. We will share your feedback with our front desk staff to ensure we communicate our services and amenities during guest arrivals. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management
by A verified traveler
Posted 28 Apr 2024
Bath tubs need to be replaced
Comment from Hotel Management
30 Apr 2024 by Hotel Management, Hotel Management
Dear natasha, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the condition of the bathtubs. Ensuring the comfort and satisfaction of our guests is our top priority, and we will certainly look into replacing the bathtubs to improve the overall experience. Your feedback is invaluable to us as we strive to continually enhance our facilities. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 27 Apr 2024
I love it 😀
by A verified traveler
Posted 25 Apr 2024
Bathroom shower had mold in it and it was disgusting.
Comment from Hotel Management
26 Apr 2024 by Hotel Management , Hotel Management
Dear Janet, Thank you for staying with us. Please accept our deepest apologies for not providing you with the flawless experience you deserve. It is disheartening to read about the unacceptable condition of the shower. Please know that this is not representative of the cleanliness standards we strive to uphold. We will address this matter with our housekeeping team to ensure such oversights are not repeated. We are wholly committed to regaining your trust in our hotel and hope you will give us another chance when your travels bring you back to our area.Sincerely,Hotel Management
by A verified traveler
Posted 24 Apr 2024
Everything was good ...... just the bathroom tubs need to be updated and the ac vents needs to be cleaned, as my allergies acted up.
Comment from Hotel Management
25 Apr 2024 by Hotel Management , Hotel Management
Dear Kristin, Thank you for your feedback and for choosing Extended Stay Americal. We're glad to hear that overall you had a good experience during your stay. We apologize for any inconvenience caused by the condition of the bathroom tubs and AC vents. Your comments are important to us, and we will address these issues promptly to ensure a more comfortable environment for our guests. We appreciate your understanding and hope to welcome you back for an improved stay in the future. Sincerely,Hotel Management
by A verified traveler
Posted 21 Apr 2024
The room was clean and the bed was comfortable. Staff was friendly. Restaurants and a mall within short walking distance.
by A verified traveler
Posted 20 Apr 2024
Was hoping to get away, as per photos, enjoy a nice, quiet clean mini apartment but that wasn’t the case. Room had a very off putting smell and smelt old and like an ash tray. There was trash under the sink that hadn’t been emptied, only two small towels to bathe with that smelt like mold, dirty tub and cold shower water only. The walls are paper thin and I could hear slamming, running, even sneezing. There was three extremely large “booms” in the middle of the night, which sounded a lot like gunshots, screaming and yelling. Didn’t feel safe at all. “Breakfast” was just oatmeal packets and granola bar. For the hefty price, this was extremely disappointing. I would not reccomend and I feel as if it was most definitely a waste of money :(
Comment from Hotel Management
23 Apr 2024 by Hotel Management, Hotel Management
Dear Julee, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
