Ratings based on 1,523 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Pass
by A verified traveler
Posted 2 May 2024
The pool was nice and tiki hut bartender was nice. The other staff was very rude and unwelcoming particularly one of the valet drivers. No wash cloths the whole stay only towels.
Comment from Hotel Management
2 May 2024 by GM, Hotel Management
Hali, your compliments about our pool and tiki bar are much appreciated! However, we are sorry for the issues you had with the service provided by some members of our team, and we hope you will accept our apologies for the unpleasant encounter. We want to show every guest our dedication to outstanding service; therefore, we truly regret this was not your experience. Thank you for choosing us, and we hope to have another opportunity to show you the inspiring hospitality you deserve.Regards, Nelvis PerezGeneral Manager
by A verified traveler
Posted 30 Apr 2024
The bed was very comfortable. Pool towels were very thin and small
Comment from Hotel Management
1 May 2024 by GM, Hotel Management
Rita, on behalf of all of us, thank you for the review. We are pleased to know you enjoyed so many aspects of your stay. However, we apologize for any disappointment caused by our pool towels. It was a pleasure having you as our guest, and we hope to have another opportunity to host you anytime you are in the area. We wish you all the best with your travels.General ManagerNelvis PerezGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by GM, Hotel Management
We are absolutely thrilled knowing you enjoyed your visit to the fullest, Nadia! It was a sincere pleasure having you with us at DoubleTree Resort by Hilton Hollywood Beach, and we hope to welcome you back again soon!Regards,Nelvis PerezGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by GM, Hotel Management
Angel, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay at the DoubleTree Resort by Hilton Hollywood Beach to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Regards,Nelvis PerezGeneral Manager
by A verified traveler
Posted 29 Apr 2024
We went to checking the lady at the at the front desk seem nice her Inas, she encouraged me to join Hilton honors which I did she stated she would upgrade me room I was elated placing us on the 10th floor, once up there I realized it was the same room design we originally book, my issue was as soon as I went in I notice the towel place on the face was torn all string out, I just said to my self I would ask for new ones we came back to the hotel, so on my way up ask ask the guy at the front desk for towels I advised of the one in the room he got me some old dirty looking dingy towel I said these are too old, they went in to back and said that’s all they have for the night, a lady was there trying to assist came back told me she found some told me I was lucky because they had none last we and I was not the only person the complained about the towels, mind you these were worst than the first, I had to take them because alll the stores were closed where I could have bought any, went upstairs decided to take a bath how about the towels that was in the bathroom from original had either makeup stains or burnt stair but something brown on the towel, that cause me now to look at the ones I got from the lady downstairs, listen these towels had some either pubic hair or hair from off their head woven into the towels and I says towel because it was in two of them, now that’s just nasty. Other than that which was just my major issue I had no iron in my room only an iron board
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
KerryAnn, although we are pleased knowing you appreciated the friendly service you received at check-in, we sincerely apologize for the condition of the linens you received during your visit. We take cleanliness concerns very seriously, and your feedback has been shared with our housekeeping leadership team to ensure this is not repeated. We hold ourselves to extremely high standards, and should you stay with us again, we believe you will see that this was an isolated incident. We hope that you will allow us another opportunity to show this to you whenever your travels bring you back to Hollywood Beach.Regards,Nelvis PerezGeneral Manager
by A verified traveler
Posted 28 Apr 2024
the reception staff are rude and do not give you details. they also run unauthorized charges as well as they don’t explain why you’re being charged an extra $350 from what your booking online with expedia says. the hottub is broken and the pool staff were rude as well.
Comment from Hotel Management
1 May 2024 by GM, Hotel Management
Odaimi, thank you for staying with us and for sharing your feedback. Providing exceptional service for every guest is our highest priority; therefore, we apologize that this was not your experience. We deeply regret any miscommunication there may have been regarding our rates and fees prior to your arrival. We have shared your feedback with the appropriate individuals so that proper adjustments can be made. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Regards,Nelvis PerezGeneral Manager
by A verified traveler
Posted 28 Apr 2024
Nice hotel!
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Thank you for being our guest at DoubleTree Resort by Hilton Hollywood Beach. We believe clean, comfortable accommodations and excellent service set us apart and bring guests back time and time again; we appreciate you recognizing our efforts! It was our pleasure having you stay with us, and we look forward to many more return visits.Regards,Nelvis PerezGeneral Manager
by A verified traveler
Posted 28 Apr 2024
We had a good stay. Checking and out was easy. The valet parking service was effective.
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Alexandre, thank you for your review regarding your stay at the DoubleTree Resort by Hilton Hollywood Beach. It was a pleasure to read that we exceeded your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, and we appreciate you acknowledging our friendly, efficient valet service. Thank you once more for your feedback, and we look forward to welcoming you again soon.Regards,Nelvis PerezGeneral Manager
by A verified traveler
Posted 28 Apr 2024
Some one was banging on the door of another room on our floor loudly for about 30 minutes. Not good and the girl at the desk was very rude.
Comment from Hotel Management
1 May 2024 by GM, Hotel Management
Alicye, thank you for the feedback regarding your recent stay. Our team strives to ensure an exceptional experience for each guest, so we are disappointed to learn of the disruptive noise you experienced as well as the service you received from our team. Please accept our sincere apologies. We hope you will give us another opportunity to show you the hospitality you deserve and to prove that we truly value your choice to stay with us.Regards,Nelvis PerezGeneral Manager
