Ratings based on 991 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Not quite sure how to start !!!
Day1 toilet not functioning & air con v loud . 3 phone calls to reception & 3 hours later, engineer mended toilet & adjusted aircon ..
No turn down service .. we scheduled a turn down at reception but they made up the sofa bed instead & nothing else !!! .. more calls to receptionist to put it back .. & another wait when all wanted to do was get ready for bed !
We kept persevering for a turn down & eventually , on last eve, got one with chocs .. hurrah !!!
Day 2 .. no sun beds or umbrellas available on beach .. had to sit on towels .. pool chairs all reserved with towels
Day 3 .. checked bill on tv & had additional charges ( as well as 45 dollars a day resort fees ) of approx 50 dollars a day.. another call to reception was told were non refundable and ‘ this is Florida ‘
Day 4 .. Tap on bath faulty and when turned on hot water .. it came through the shower unit .. tap v loose and couldn’t adjust . Also shower head coming away from wall ..
Day 5 .. bill charges sorted but still bath tap still faulty
Spinicar bar/restaurant rarely available in evenings .. as used for corporate functions .. but when open all drinks in plastic cups .. even in evenings and v limited menu
The newly opened Italian on site is lovely is a bit expensive
Generally , the rooms are lovely and hotel v suitable for families. Stall are helpful on the whole but this is not 5 star !
by A verified traveler
Posted 22 Apr 2024
Liked the convenience and service on the beach. Highway A1A VERY loud, sidewalks dirty and in bad shape. If you walk half a mile down, you smell urine at every beach "foot shower". I did not get the higher up room with ocean view that I booked. They "ran out of those rooms" we were told, then they told me they "upgraded us" - and gave us a two bedroom condo or residence, which was NOT updated at all, my toilet didn't work, phones did not work, burn 'holes/marks' in the couch, noisy almost constantly - we could hear the restaurant starting ungodly early in the mornings on the floor right below us - we were on the second floor...right above the restaurant and bar. Not what I paid for. Not relaxing in the room at all unfortunately. Not a five star experience at all. It was a birthday present for my fiance, and while the weather was nice thank goodness and the Rodrigo y Gabriela concert was a great experience, the room was not what I paid for or expected from a four or five star hotel. Not at all sadly.
by A verified traveler
Posted 21 Apr 2024
The oceanfront room has a breathtaking view. The suite was outstanding, clean and had everything we need. Walking up to see the sun every morning was perfect. The staff is super friendly, accommodating and generous.
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 26 Mar 2024
5 star hotel all around
by A verified traveler
Posted 13 Mar 2024
We truly enjoyed our stay from dining options, pool area and pool service, to the convenient location to the immaculate rooms fully decked out with everything you need for a comfortable stress free stay. Will definitely be back!
by A verified traveler
Posted 9 Mar 2024
The Four Seasons has been built very close to the hotel. Construction is still going on!!
by A verified traveler
Posted 19 Feb 2024
by A verified traveler
Great weekend!
Posted 29 Jan 2024 on HotelsHotel is great, with amazing on-site restaurants. Loved spending nights at the bar with Julian. Pool deck and service were outstanding. Will return!
by A verified traveler
Great hotel
Posted 22 Jan 2024 on HotelsAwesome hotel
Fantastic location
Right on the beach
