Ratings based on 967 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review Thanh - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!
by A verified traveler from Greenfield
Posted 27 Apr 2024
Went as expected.
Comment from Hotel Management
29 Apr 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review Samantha - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!
by A verified traveler
Posted 25 Apr 2024
No complaints recommended
Comment from Hotel Management
26 Apr 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review James - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!
by A verified traveler
Posted 23 Apr 2024
The staff was friendly.
However, the automatic front door
is still broken and it's a security risk
and since it doesn't close properly
let's in bugs and pests.
It is an otherwise good experience.
Thank you.
Comment from Hotel Management
23 Apr 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review Alicia - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along your additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!
by A verified traveler from STATEN ISLAND
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review LAUREN - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review Pompilio - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!
by A verified traveler
Posted 22 Apr 2024
everything was clean but the receptionist was rude and pushed me off the phone both times i called with a simple question. she was also on her phone in the back of the reception.. i don’t have high standards but being rude to someone who is being nice to you is a no go for me. other than that i had a nice stay and the other staff besides her were very nice.
Comment from Hotel Management
22 Apr 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review Linor - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along your additional comments about that receptionist experience to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!
by A verified traveler
Posted 21 Apr 2024
The staff was great. The rooms smelled like smoke and weed. The surrounding area was not the best. Strip club across the street. Not a family hotel.
Comment from Hotel Management
22 Apr 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Hello Ruben - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!
by A verified traveler from Overland Patk
Posted 20 Apr 2024
Accommodations met our needs and staff was wonderful
Comment from Hotel Management
22 Apr 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review Susan - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!
by A verified traveler
Posted 20 Apr 2024
Good services
Comment from Hotel Management
22 Apr 2024 by Best Western Plus Hollywood/Aventura, Hotel Management
Thank you for your kind feedback and your review Davit - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!
