Ratings based on 994 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Very poor knowledge of the deposit money on check out. Was already 500 km on the road when I got a phone call to come back and swipe my credit card so I can get my money back, after Busch of phone calls and a few discussions I think we got this resolved ( hope I get it back ). Had to give my credit card # over the phone and said I should get the refund back in 3 days. I stay there a numerous times before and usually get back the refund automatically I to my account. This never happened before. Other wise it was a pleasant stay
Comment from Hotel Management
4 Jun 2024 by Joe Sacco, Hotel Management
Dear Horacio,I apologize for any inconvenience, I will look into this matter personally.We appreciate your feedback, all the best.Joe Sacco - Vice President of Operations
by A verified traveler
Posted 3 Jun 2024
Needs updating
Comment from Hotel Management
4 Jun 2024 by Joe Sacco, Hotel Management
Dear Noli,Thank you for taking the time to share your feedback, I apologize for any inconvenience during your stay. Your comments have been shared with the appropriate departments for review.All the best,Joe Sacco - Vice President of Operations
by A verified traveler
Posted 3 Jun 2024
Room was great. cleanliness in the area was maintained well staff was polite and was very accomodating
Comment from Hotel Management
4 Jun 2024 by Joe Sacco, Hotel Management
Dear Jose Leo,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
by A verified traveler
Posted 1 Jun 2024
Staff was friendly
Comment from Hotel Management
4 Jun 2024 by Joe Sacco, Hotel Management
Dear Randall,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
by A verified traveler
Posted 1 Jun 2024
Reasonable rates, friendly and accommodating staff. Will definitely stay here again.
Comment from Hotel Management
4 Jun 2024 by Joe Sacco, Hotel Management
Dear Shelly,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
by A verified traveler
Posted 27 May 2024
It was noisy in the hallway. Not sufficient shower gel and had to ask for more
Comment from Hotel Management
28 May 2024 by Joe Sacco, Hotel Management
Dear Serena,Thank you for taking the time to share your feedback, I apologize for any inconvenience during your visit. This information has been shared with the appropriate departments for review.All the best,Joe Sacco - Vice President of Operations
by A verified traveler
Posted 26 May 2024
The fountain, piano and swimming place was so pretty and it looked gorgeous
Comment from Hotel Management
28 May 2024 by Joe Sacco, Hotel Management
Dear Chona,Thank you for taking the time to share your feedback and the kind words you shared. We're delighted that you enjoyed your visit.We look forward to seeing you again.Joe Sacco - Vice President of Operations
by A verified traveler
Posted 24 May 2024
always excellent and professional
Comment from Hotel Management
28 May 2024 by Joe Sacco, Hotel Management
Dear Dick,Thank you very much for sharing your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
by A verified traveler
Posted 22 May 2024
Location
Comment from Hotel Management
22 May 2024 by Joe Sacco, Hotel Management
Dear David,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
by A verified traveler
Posted 22 May 2024
Very stinky rooms. Uncomfortable beds. Lights coming in from corridors
Comment from Hotel Management
22 May 2024 by Joe Sacco, Hotel Management
Dear Nicolas,Thank you for taking the time to share your feedback, please accept my apology for this poor experience. This matter has been shared with the appropriate departments for immediate attention.Your feedback is greatly appreciated.Joe Sacco - Vice President of Operations
