Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
The staff where the friendliest we've had in a long time. The location is obviously updating and working hard at cleanliness.
by A verified traveler
Posted 10 Jun 2024
Location is great if intent is to cross the border. Not too busy when we came, however staff decided to have a whole bachelor party stay in the room right next to us when we’re sure other rooms were available as the hotel was completely empty. Understand they’re enjoying but staff could have been a little more considerate of others if they knew what the occasion was as the party checked in a whole day after we did. Secondly, staff knew our room was occupied yet housekeeping still came inside WHILE we were sleeping and did not even say “Housekeeping” nor did not inform us they were coming in. Terrible. Called from desk to inform them and no apology whatsoever from housekeeping or front desk.
Comment from Hotel Management
11 Jun 2024 by cife, Hotel Management
Good MorningThank you for taking the time to complete our online survey regarding your recent stay at ourhotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to makeimprovements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance toprovide you with a superior experience.Warm Regards,BeckyComfort Inn Fort Erie
by A verified traveler
Posted 9 Jun 2024
Staff was excellent. Bed was super comfortable.
Comment from Hotel Management
10 Jun 2024 by cife, Hotel Management
Good MorningWe would like to thank you for taking the time to complete our online survey.Thank you so very much for the kind words. We love to hear that your stay was as wonderful asyours!Feedback from our guests is very important to us and your input helps with our continuingefforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie
by A verified traveler
Posted 9 Jun 2024
Needs to be a larger area for continential breakfast, very crammed.
Hotel customer service was great and so was our experience, priced well and free parking and continential breakfast was very nice. Continential breakfast has one of the best selections we have seen
by A verified traveler
Posted 9 Jun 2024
Staff was great
Comment from Hotel Management
10 Jun 2024 by cife, Hotel Management
Good MorningWe would like to thank you for taking the time to complete our online survey.Thank you so very much for the kind words. We love to hear that your stay was as wonderful asyours!Feedback from our guests is very important to us and your input helps with our continuingefforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie
by A verified traveler
Posted 9 Jun 2024
Hotel is amazing and staff is so kind
Comment from Hotel Management
10 Jun 2024 by cife, Hotel Management
Good AfternoonWe would like to thank you for taking the time to complete our online survey.Thank you so very much for the kind words. We love to hear that your stay was as wonderful asyours!Feedback from our guests is very important to us and your input helps with our continuingefforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie
by A verified traveler
Posted 9 Jun 2024
Nice
Comment from Hotel Management
10 Jun 2024 by cife, Hotel Management
Good AfternoonWe would like to thank you for taking the time to complete our online survey.Thank you so very much for the kind words. We love to hear that your stay was as wonderful asyours!Feedback from our guests is very important to us and your input helps with our continuingefforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie
by A verified traveler
Posted 8 Jun 2024
Close to the border! Convenient with awesome people working!
Comment from Hotel Management
10 Jun 2024 by cife, Hotel Management
Good AfternoonThank you for taking the time to fill out our online survey with such positive feedback! I haveshared your comments with my staff, and they join me in thanking you for your kind words. Wetake pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service thenext time you are in town.Warm Regards,BeckyComfort Inn Fort Erie
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by AE, Hotel Management
Good Evening Sara,I hope this message finds you well.We would like to thank you for taking the time to complete our online survey. Thank you so very much for the kind words. We love to hear that your stay was as wonderful as yours!Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,Comfort Inn Fort Erie
by A verified traveler
Posted 31 May 2024
Just a bit far from the falls
Comment from Hotel Management
2 Jun 2024 by cife, Hotel Management
Good MorningWe would like to thank you for taking the time to complete our online survey. Feedback fromour guests is very important to us and your input helps with our continuing efforts to provideexcellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Warm Regards,BeckyComfort Inn Fort Erie
