Ratings based on 36 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami
Posted 4 Feb 2023 on Orbitz
My husband and I booked this hotel for one week for our 12 year anniversary. We hoped for a peaceful, beautiful space with friendly service and a beautiful place to rest and relax and enjoy ourselves. From arrival it was nothing as we hoped. Unhelpful staff, impossible to find and when you did, useless unless you are perfectly fluent in French. unable to assist or support any of your needs or requests. Over priced, distasteful food and drink possibilities and lack of knowledgeable staff who present horrific food options and over charge you for it. No pool towels/conditioner/toothpaste and additional supply needs even when asked for repeatedly. Attitude with staff when requesting help or assistance. After staying one week in a humid, hot climate we requested our sheets be changed, which they didn’t do during our entire stay. We asked for support to book a restaurant during our stay to the hotel manager, Marc. He didn’t reply. And loud uncomfortable surroundings as the driveway was ripped up when we arrived and builders and work were around the area making noise waking us up from the early morning every day of our stay. Truly the worst stay possible. No assistance or help in understanding our needs, no empathy to try to correct or make things better. Very sad and disappointing.
by A verified traveler from Manchester, UK
Posted 27 Feb 2020
This villa is absolutely stunning! The staff were so kind and helpful and the rooms were sophisticated and immaculate.
Comment from Hotel Management
1 Mar 2020 by The reception, Hotel Management
Dear customer,
We are pleased to hear that you enjoyed your stay with us.
We hope to see you very soon.
by A verified traveler
Posted 17 May 2019 on Orbitz
We had a booking for this hotel and when we arrived we have been said it would not be possible to stay because the previous client booked few more days on a platform booking and they were not aware of this! Incredible !!!!
Be careful they seem to do this very often!
by A verified traveler
Simply Amazing!
Posted 31 Mar 2019 on HotelsStaying at Apolline was absolutely amazing! The grounds and amenities are nothing short of breath taking. The infinity pool overlooking Fort de France was spectacular. The staff was extremely polite, professional, and accommodating offering great recommendations for local restaurants. Breakfast in the morning was delicious out on the veranda overlooking the city. It was the perfect way to start the day. The grounds are gated with plenty of room for parking so the added peace of mind of having a secure parking spot is great. We stayed in the Suite which was absolutely enormous with gorgeous views of the city from the private terrace.
We could not recommend this place more highly. We are already looking forward to visiting again and would not consider staying anywhere else. Simply perfect.
Comment from Hotel Management
4 Jun 2019 by Villa Apolline - Reception, Hotel Management
Dear Nathan,
We thank you for your comment and grade.
We hope to welcome you again !
Best regards,
Villa Apolline - Reception
Recommended
for Everyoneby A verified traveler
Posted 27 Jul 2018 on Travelocity
Very Nice hotel to the neat decoration, green and calm area
Recommended
for Everyoneby A verified traveler from Trinidad
Beautiful views ,soothing environment.
Posted 27 Oct 2017Hosts were very hospitable and accommodating. Old -world hotel very pleasing to the senses, felt very at home.Breakfasts were delicious.
Comment from Hotel Management
19 Nov 2017 by Concierge Apolline, Hotel Management
Thanks for your comment.
We appreciated your presence.
Hope to see you again.
by A verified traveler
Posted 2 Apr 2024
by A verified traveler
Posted 2 Apr 2024
by A verified traveler
Posted 3 Feb 2024 on Hotels
Nous sommes restés 1 nuit au paradis, cet endroit est une petite pepite perché sur les hauteurs de fort de France. Autant a l'accueil (lhomme aux yeux verts ,désolée jai zappé le nom😬) que romain au petit dej, une équipe tres avenante ,je recommande mille fois!!
Sans parler du lieu!!! Un mot: magique
Comment from Hotel Management
25 Feb 2024 by L’équipe de la Villa Apolline, Hotel Management
Chère Mme.NORCA,Nous sommes ravis de savoir que vous avez apprécié votre séjour dans notre havre de paix.Toute notre équipe reste toujours à votre disposition pour vous offrir une expérience cocooning, et nous nous réjouissons d’avoir contribué à la qualité de votre séjour.Nous espérons avoir l’immense plaisir de vous accueillir de nouveau parmi nous.Cordialement votre, L’équipe de la Villa Apolline
by A verified traveler
Posted 13 Sep 2023 on Hotels
