Ratings based on 1,280 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ossining
Posted 1 Jun 2024
The place is good. Food and in house starbucks is a big plus. My only issue is our conditioner was empty when we got in. The tub takes forever to drain. I wasn’t able to complain because we were so busy and we only stayed 1 night.
Comment from Hotel Management
2 Jun 2024 by GM, Hotel Management
Dear Patrick, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We appreciate being a part of your trip! Best, Casey Kittel, GM
by A verified traveler
Posted 27 May 2024
The staff was friendly and accommodating to our early arrival. Our room was ready right away. The room was clean and spacious. I wasn’t aware we had to pay extra for parking so that was an inconvenient added cost. Otherwise it was a decent stay.
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Angelina, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you enjoyed our friendly service and clean, spacious rooms while in town. I appreciate your comments regarding our parking fee not being properly communicated, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Casey Kittel, GM
by A verified traveler
Posted 27 May 2024
Always a great stay.
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Steven, We are thrilled that we provided you with a great stay once again. We appreciate you choosing our hotel and your continued choice to stay with us. Thank you for your kind review. Best, Casey Kittel, GM
by A verified traveler
Posted 26 May 2024
Party in a nearby room late into the night. Noise. Executive room privileges arent available on Saturday or sunday. Unable to call and reach a live person when trying to contact front desk.
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Dear christine, I’m sorry to hear that noise pollution interrupted the comfort of your stay and that you were unable to utilize the executive room privileges. Additionally, I apologize that you encountered difficulties reaching the front desk. While we regret that your visit was not exceptional, we appreciate your feedback and look forward to impressing you in the future. Sincerely, Casey Kittel, GM
by A verified traveler
Posted 26 May 2024
The remote for the tv did not work well. Was very frustrating.
Comment from Hotel Management
26 May 2024 by GM, Hotel Management
Dear NADINE, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear about the remote control frustrations. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Casey Kittel, GM
by A verified traveler from Pacific Grove
Posted 25 May 2024
Very friendly and helpful staff.
Comment from Hotel Management
26 May 2024 by GM, Hotel Management
Dear Patricia Ann, Thank you for reviewing our hotel and associates. I'm pleased to hear that our staff's excellence in service made for a great experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Casey Kittel, GM
by A verified traveler
Posted 17 May 2024
This property is just worn down. Even though it was graduation weekend at CSU, the price was just too much much considering the issues the property was experiencing. Too bad!
Comment from Hotel Management
20 May 2024 by GM , Hotel Management
Dear David A, I apologize for your dissatisfaction with our services and for not meeting your expectations in terms of value. We appreciate your feedback, as it helps us to make improvements for future guests. Thank you for taking the time to share your review with us. Sincerely, Casey Kittel, GM
by A verified traveler
Posted 12 May 2024
Only one elevator working and so there was a wait to get up to your room and down to the lobby
Comment from Hotel Management
13 May 2024 by GM , Hotel Management
Dear Richard, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Casey Kittel, GM
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
31 May 2024 by GM, Hotel Management
Dear todd, Thank you for choosing us. We apologize that your experience did not meet your expectations. We appreciate your feedback and hope to have the opportunity to get it right on your next visit. Sincerely, Casey Kittel, GM
by A verified traveler from PB
Posted 7 May 2024
Great location for CSU and the free bus is awesome!
Comment from Hotel Management
7 May 2024 by GM , Hotel Management
Dear Michelle, It is fantastic to see that you had an enjoyable stay at our Hilton. Our location is typically one of the most celebrated aspects of the hotel in our guest reviews, so it is great that you agree. On behalf of the entire team here, thank you for your business and please come back soon. Best, Casey Kittel, GM
