Ratings based on 964 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
The food at breakfast was not my satisfaction.
The counters were not kept clean
The bed was way too high for an elderly and disabled person to get up. The front desk at night had no answers to help. My husband had to go to wal mart to buy a step stool at 8:00 pm
No water in room to make coffee or tea
Very disgusting chair in room. Big stain. I have a picture
by A verified traveler from Valdosta
Posted 22 May 2024
There was stool on the shower head of the first room. The front desk moved me to another room and the fire alarm went off almost all night . Called down to the front desk and nothing was done about it until hours later and I had to report for class (I am a police officer) the next morning. I tried to watch TV on Monday night and no channels were available. I called the front desk and nothing was done during my stay. I did notice that the box on the back of the tv wasn’t connected and I connected it, but it still wouldn’t work.
Comment from Hotel Management
23 May 2024 by Customer Care Team, Hotel Management
Dear Steven, we deeply apologize for the unacceptable conditions you experienced during your stay. The issues with the shower head, fire alarm, and TV are far from the standard we strive to maintain. We are addressing these problems with our housekeeping and maintenance teams to ensure they are resolved promptly. Your feedback is invaluable, and we are committed to making significant improvements to prevent such occurrences in the future. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Customer Care Team
by A verified traveler
Posted 19 May 2024
The rooms had paint touch up that did not match. Looked incomplete. Staff was great.
Comment from Hotel Management
22 May 2024 by Customer Care Team, Hotel Management
Dear John, thank you for your feedback. We're glad to hear that you found our staff great. However, we apologize for the mismatched paint touch-ups in the rooms. We are addressing this issue to ensure a more polished and complete appearance. Your comments help us improve, and we look forward to providing a better experience on your next stay.Best Regards,Customer Care Team
by A verified traveler
Posted 18 May 2024
Clean and quiet at the hotel, shower was amazing, nice pressure and big
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Dear Joyce, we are happy to have hosted you and served you well at La Quinta Inn & Suites. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team
by A verified traveler
Posted 18 May 2024
Very nice rooms
Comment from Hotel Management
22 May 2024 by Customer Care Team, Hotel Management
Dear Cindy, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team
by A verified traveler
Posted 15 May 2024
We were traveling with 4 adults, 2 children and pets! Room had separate bedroom which worked out well for children! Breakfast had several options!
Comment from Hotel Management
17 May 2024 by Customer Care Team, Hotel Management
Dear Wendi, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at La Quinta Forsyth, and your review reassures us of the comfort of our pet-friendly facilities, the convenient layout of our rooms, and the quality of our breakfast choices. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team
by A verified traveler
Posted 12 May 2024
Very well taken care of clean and quiet
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Dear Cassondra, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, quaint room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten La Quinta guest experience on your next visit to Forsyth.Best Regards,Customer Care Team
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Dear Christopher, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team
by A verified traveler
Posted 10 May 2024
The carpet in room very dirty, my grandson’s knees were black after crawling around! Other than that met our expectations! Would stay again!
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Dear Wendi, we apologize for any inconvenience caused by the state of the dirty carpet in your room. Providing a clean and comfortable environment means a lot to us, and we regret the oversight in this regard. Your feedback will be shared with our housekeeping team to ensure that our hygiene standards are consistently met. We're glad to hear that otherwise, your stay met your expectations. We hope to have the opportunity to welcome you back for another pleasant stay soon.Best Regards,Customer Care Team
by A verified traveler
Posted 7 May 2024
Spacious room, sofa bed was broken so couldn’t even sit on it. Needs more lighting. A/C so loud could barely sleep. Ceiling leak in breakfast area. Hazard. Breakfast adequate. All in all, my dog was quite comfortable.
Comment from Hotel Management
10 May 2024 by Customer Care Team, Hotel Management
Dear Karen, thank you for your feedback, and we're glad to hear that your dog was comfortable during your stay. We apologize for the maintenance issues you encountered, and we'll address them promptly to ensure a better experience for our guests in the future. Your comments regarding the sofa bed, lighting, A/C unit, and ceiling leak have been noted, and we'll work diligently to rectify these concerns. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at La Quinta Inn & Suites Forsyth.Best Regards,Customer Care Team
