Ratings based on 460 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Stunk, Party next door, smell of dope smoke. Could see light under adjoining room door that connected to you. Loud. Worst hotel I have had in a long time
Comment from Hotel Management
12 Jun 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Brian,Thank you for taking the time to tell us about your experience at the RED ROOF INN FORREST CITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the noise disturbance and the other issues highlighted which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Gerardo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORREST CITY and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler from Crossville
Posted 8 Jun 2024
The gentleman who checked us in was great about helping us find parking for our 3 vehicles that were towing. Very thankful since it was late.
Comment from Hotel Management
10 Jun 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Brandie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORREST CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Jun 2024
The checkin was ok and front desk lady was helpful and professional. Bottom floor corner room was dilapidated, everything was falling apart. The vinyl cushion chair belonged in a dump.
Bedding had pet hair still on it, maybe was not even washed. Due to long drive needed to sleep and shower so bit the bullet and stayed for the night.
Comment from Hotel Management
7 Jun 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Milan. The staff and I at the RED ROOF INN FORREST CITY were disappointed to see your 2/5 score. You indicated that the conditions of the bottom floor corner of your room and the vinyl cushion, cleanliness of the bedding, and the other concerns highlighted dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Nonetheless, I am happy to hear that you found our check-in to be ok, and our front desk staff to be helpful and professional.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Jun 2024
The lady who checked me in was nice. The room has gnats and flies everywhere and stunk. There was huge holes in the bathroom wall the ceiling looked wet and pieces were falling down. It was super loud outside parties going on. There was a disturbance on the top floor called front desk only because the lady was screaming " your hurting me " she walked upstairs didnt see anyone didnt investigate and shrugged her shoulders at me. This place is run down.
If your needing a room super fast to crash out for a night it would be okay if you are looking for a nice room this is not the place. WILL NEVER STAY HERE AGAIN
Comment from Hotel Management
6 Jun 2024 by OnielRediResponse Specialist, Hotel Management
Thank you Jamie, for taking the time to write a review of your stay at the Red Roof Inn Forrest City. Please accept our most sincere apologies for the concerns you described regarding the disturbance and the pests. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you again for posting your review.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler from Las Vegas
Posted 3 Jun 2024
The room had a broken mirror, ripped chair arms, patched walls, a chipped tub, house flies and the TV was filthy.
by A verified traveler
Posted 2 Jun 2024
Curtains were bloodstained or chocolate stained .. it could have been either.. very old motel.. was fooled by the pictures online… staff was very nice though.
Comment from Hotel Management
4 Jun 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Lynn. The staff and I at the RED ROOF INN FORREST CITY are disappointed to see your 2/5 score. You indicated that the cleanliness of the curtains, the upkeep of our hotel, and the other concern highlighted dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Nevertheless, I am happy to hear that you found our staff to be very nice.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 25 May 2024
Very comfortable and clean. Enjoyed a quiet and restful night. Easily accessible from I-40. Also, pet-friendly was important. Would stay again.
Comment from Hotel Management
26 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN FORREST CITY. Peter, I am delighted to read your comments about our very clean and comfortable hotel, you enjoyed a quiet and restful night, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Peter, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and very comfortable stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 16 May 2024
I was shown a room with a bathtub having a sheet of plywood only for front tubwall, property is very old.Mud finished walls front and back , inside and out is breaking off. Small construction wall in front of my second room charred. 2nd room clean. Same
wall condition everywhere. Front desk lady helpful. Had to reserve room twice due to price $5. higher on friday night.
I would never stay there again even for $65 - $70 per night. It needs to be de-listed.
Comment from Hotel Management
18 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Jimmie,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Forrest City. I was truly disappointed to hear that the upkeep of your room and the bathtub hindered your experience. We strive to provide guests with all the comforts of home, so I am disheartened to see your 2/5 score. However, it's good to read that you found the room to be clean and the staff to be helpful. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. The staff and I appreciate your comments, as it will only help us to improve. Please know that we value you as our guest and appreciate your business. Thank you again and we wish you all the best in your future travels. Sincerely,Tianna Red Roof Management RediResponse Specialist
by A verified traveler from Indian Land
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Deborah,We at the RED ROOF INN FORREST CITY truly appreciates your scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
