Ratings based on 314 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Checked in late due to travel and there was a large area of blood on the wall of the room. Since i was traveling with my grandchild who was exhausted, it was reported at 6am. Their only response was "I'll tell him". Not sure how this could have been missed and absolutely unacceptable.
Comment from Hotel Management
6 Jun 2024 by Kp, Hotel Management
Hello Sandee,Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope you will give us another chance in the future.Sincerely,KP.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
6 Jun 2024 by Kp, Hotel Management
Dear Harold ,Thank you for taking your precious time and sharing your experiences with us, we appreciate your feedback and are very happy to hear that you enjoyed your stay with us and we look forward to seeing you soon again. Sincerely,KP
by A verified traveler from Kansas City Mi
Posted 13 May 2024
The bathroom wasn’t clean, we were not provided enough towels and had to ask daily for them, we didn’t get proper housekeeping daily
Comment from Hotel Management
13 May 2024 by Kp, Hotel Management
Dear Alanda,Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope you will give us another chance in the future.Sincerely,KP.
by A verified traveler
Posted 3 May 2024
Nice quiet hotel not far from the interstate. Area *looks* kind of sketchy but everyone was very friendly and I had no issues whatsoever.
Comment from Hotel Management
3 May 2024 by Kp, Hotel Management
Dear Lauren,Thank you for taking your precious time and sharing your experiences with us, we appreciate your feedback and are very happy to hear that you enjoyed your stay with us and we look forward to seeing you soon again. Sincerely,KP
by A verified traveler
Posted 29 Apr 2024
For a quick overnight traveling alone, this hotel was sufficient.
Comment from Hotel Management
29 Apr 2024 by Kp, Hotel Management
Dear Vince,Thank you for taking your precious time and sharing your experiences with us, we appreciate your feedback and are very happy to hear that you enjoyed your stay with us and we look forward to seeing you soon again. Sincerely,KP
by A verified traveler
Posted 19 Mar 2024
I love it I'll go back
Comment from Hotel Management
19 Mar 2024 by Kp, Hotel Management
Dear Shari,Thank you for taking your precious time and sharing your experiences with us, we appreciate your feedback and are very happy to hear that you enjoyed your stay with us and we look forward to seeing you soon again. Sincerely,KP
by A verified traveler
Posted 12 Mar 2024
The ADA shower handle was broken making it difficult to use the shower. This was reported to the staff and apparently they already knew about the issue but haven’t taken care of it. I knew finding the place was a little difficult because of the reviews I read. But google maps did get us there. Breakfast was very poor. Although the lobby was supposed to be open until 10 it was closed when we arrived. It was dark and I questioned if the place was even open. I did get inside and spoke to staff thru a little window. We did get a room for the night and it was ok.
Comment from Hotel Management
13 Mar 2024 by Kp, Hotel Management
Hello Donna,Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope you will give us another chance in the future.Sincerely,KP.
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Kp, Hotel Management
Dear Nelda ,Thank you for taking your precious time and sharing your experiences with us, we appreciate your feedback and are very happy to hear that you enjoyed your stay with us and we look forward to seeing you soon again. Sincerely,KP
by A verified traveler from ALEXANDER
Posted 6 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Kp, Hotel Management
Dear Anita,Thank you for taking your precious time and sharing your experiences with us, we appreciate your feedback and are very happy to hear that you enjoyed your stay with us and we look forward to seeing you soon again. Sincerely,Kp
by A verified traveler
Posted 4 Feb 2024
This room was not cleaned properly. Dirt and dust everywhere. Bathroom not thoroughly cleaned. Had to spend time cleaning the room before I could be comfortable. This was my second stay- same issues. Also, the telephone and television in the room did not work at all. Manager showed no concern!!!!
Comment from Hotel Management
5 Feb 2024 by Kp, Hotel Management
Hello Stella,Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope you will give us another chance in the future.Sincerely,KP.
