Ratings based on 983 Verified Reviews
2.7 Room cleanliness
3.3 Service & staff
2.4 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Parking was full on arrival and had to park on the street. The entire front of building is scaffolded for exterior repair. The building is very tired and needs higher level remodeling. Room cleanliness was questionable.
Comment from Hotel Management
2 Jun 2024 by Kumar, Hotel Management
Thanks for your review.
by A verified traveler
Posted 28 May 2024
Did what it said on the tin
Comment from Hotel Management
29 May 2024 by Kumar, Hotel Management
Thanks for the valued feedback !
by A verified traveler
Posted 28 May 2024
They cancelled on the day, said we would receive a refund the next day which hasn’t been received yet two days later and no response to my email I sent yesterday. We had to spend double on another hotel due to the late cancellation and no compensation for this has been offered. Yet I’m getting emails to review my stay that hasn’t even happened!
Comment from Hotel Management
29 May 2024 by Kumar, Hotel Management
Thanks for the feedback and so sorry about the inconvenience.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Kumar, Hotel Management
Thanks for the feedback
by A verified traveler
Posted 27 May 2024
A bit noisy outside the front as it's right on the seafront walking pathways.
Comment from Hotel Management
29 May 2024 by Kumar, Hotel Management
Thanks for the feedback !
by A verified traveler
Posted 26 May 2024
We were unable to make use of the hotel because of building works and lack of water when we arrived to book in. They said they'd tried to contact me, which was a blatant lie as I had no missed calls on my phone. They said I would be refunded today (Sunday). I will not consider this hotel again in the future.
Comment from Hotel Management
29 May 2024 by Kumar, Hotel Management
Sorry for the inconvenience any cancelled bookings by the hotel will be refunded in due course via travel agents.
by A verified traveler
Posted 25 May 2024
Arrived at property, they had double booked my room, gave me the keys to a room someone was already in, then they put me in a room with no door lock, the toilet was disassembled, the window didn’t lock and there was scaffolding right upto the window so was completely Unsafe.
Comment from Hotel Management
29 May 2024 by Kumar, Hotel Management
Thank u for ur feedback and so sorry about the inconvenience. Could u please share the room number u stayed in. As all our room have got functional ensuite and of course a door lock.
by A verified traveler
Posted 19 May 2024
I would like a refund on this the rooms was filthy the tv never worked the shower never worked I had scaffolding outside my window when it was meant to be a double room sea view. The window never stayed open so had to put a chair on the window to hold the window open. walking to the room there was all building stuff in the hallways it stunk like mould. My room absolutely stunk of gloss and made me have a really bad headache. Never stay there again awful
Comment from Hotel Management
20 May 2024 by Kumar, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 22 Aug 2022 on Hotels
by A verified traveler
Posted 14 Aug 2022 on Hotels
