Ratings based on 1,330 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
had a lovely view of the harbour, unfortunately the window was steamed up inside the window so we could not see out, the window frame had mould and was somewhat grubby, room basic and clean, the bar area was good, clean, pool looked nice and good, did not use , we had good weather, so did not stay in the hotel during the day.
by A verified traveler
Posted 29 May 2024
Great position. Very large hotel. In the main the room was very comfortable with great sea view. Our visit overshadowed by the problem with the toilet in the bathroom. Disappointed that there was no phone in room
Comment from Hotel Management
30 May 2024 by The Grand Burstin Team, Hotel Management
Dear Phil,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We are very spoilt with the wonderful view of the Folkestone Harbour.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future.Kindest regards
by A verified traveler
Posted 29 May 2024
Very bottom of the barrel hotel not very clean very out dated
by A verified traveler
Posted 28 May 2024
Everything was good
Comment from Hotel Management
29 May 2024 by The Grand Burstin Team, Hotel Management
Dear Gracy,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
by A verified traveler
Posted 28 May 2024
Outdated
Comment from Hotel Management
29 May 2024 by The Grand Burstin Team, Hotel Management
Dear Gabi, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards
by A verified traveler
Posted 27 May 2024
Ideal for a staycation
Comment from Hotel Management
29 May 2024 by The Grand Burstin Team, Hotel Management
Dear Terence,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by The Grand Burstin Team, Hotel Management
Dear Andy, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards
by A verified traveler
Posted 26 May 2024
The hotel was available to be booked no issue
But it's was crowded and parking was limited to park - no parking inside but only parking outside the hotel.
Staff was very helpful no issue
Stayed in - only for one night
Bed and breakfast was good for us - ready to move on the next day travelling
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
29 May 2024 by The Grand Burstin Team, Hotel Management
Dear David,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
by A verified traveler
Posted 20 May 2024
The property is being upgraded and is looking good
Comment from Hotel Management
21 May 2024 by The Grand Burstin Team, Hotel Management
Dear Sandra,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
