Ratings based on 14 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2023 on Hotels
DO NOT STAY HERE!!!! This place is running a SCAM!!!! I stayed here 2 nights with my family and it has been an absolute nightmare! First of all, upon “check in” we realized that there is no reception. We met the property managers in the parking lot and they brought us to our apartment. Then after checking in, bringing in our bags and dogs, the man insisted to come in our apartment to “controllare” our stuff and see our dogs. He opened up the bedroom door and completely violated our privacy. He requested an additional 24 euros CASH for cleaning (this is not written online) to which he never provided us with a receipt. He overstayed his welcome and gave us the rules of the property for almost 30 minutes.
There is NO bar and restaurant on the property as described online. This is FALSE!!!! The next morning, we missed breakfast by only 30 mins. I asked the woman if there was anywhere I could simply get a coffee and she replied that we had to leave the hotel and go to town to find one.
Lastly, although they “allow” dogs they are not allowed anywhere on the property. You can’t even sit outside on the patio with them. They made me bring my dogs to some field in the back of the property. I nearly stepped on a poison toad that evening and almost poisoned my dog. There is no actual shower. The shower nozzle is on the wall and when you shower, you literally flood the bathroom. The tiles were full of MOLD!
After checking out, they sent me an email extorting me for additional €200.
by A verified traveler
Posted 22 Jul 2023 on Hotels
by A verified traveler
Posted 19 Oct 2019 on Hotels
Nice place, great view
Recommended
for Everyoneby A verified traveler from Cambridge, London
Our Perfect Stay in an ideal Area of Tuscany.
Posted 11 Jul 2017
Pros: The food was the best part as Peter the chef worked in a Michelin star restaurant so he is clued up about food. Dinner was very low priced! & Sum! :)
Cons: They are planning to renovate the restaurant in 2017 this winter so if you arrive in 2018 you will see the new restaurant.
Location: Lake Trasimeno Regional Park, Arezzo, Frorence, We spent our days looking at Castles so we will be back again to eat stay and explore, Thanks guys!
We arrived in the late evening by car around 8:30pm and was greeted at the gates by a member of staff. We asked if any restaurants were open around the area and was happily invited to dinner in the restaurant at the hotel. 3 of best course dinner we have had in Italy for the past 2 weeks. We sat outside for dinner next to the lit barrel fire an enjoyed a bottle of wine or was it 2. :) A lovely setting for dinner with an Amazing view over Tuscany. The hotel was meant for us to be a 1 night stop off and continue our wedding venue search around Italy. We decided to stay an extra 3 nights. The truth is. We loved the food so much and had the best sleep so we didn't really want to leave. I rarely write any reviews online about hotels or restaurants but this time i had to. The swimming pool and hot tub was a nice addition. Breakfast in the morning was tasty with lots to offer. Overall the couple that is running the hotel is from the Netherlands and our very friendly, speak 100% English, Italian and other languages.If you do stay at the hotel, have the 3 course meal.That's a must! If you need extra pillows, look inside the closet. Some hotels we stayed at just give you 1 hard pillow so it was nice to have some options at this hotel.We also had a whole suitcase of dirty clothes from our long drive around Italy and asked politely if we could use the washing machine. She took our clothes off us, washed and hung them up outside our room. The Wifi worked 100%. We used it for many hours!
Recommended
for Everyoneby A verified traveler
Heaven on earth
Posted 9 Jul 2017This place is absolutely beautiful and the kind and friendly staff make it that much better. If you want a Tuscan experience, look no further
by A verified traveler
Posted 9 Sep 2020 on Hotels
by A verified traveler from Patagonia
Posted 27 Apr 2019
Zona muy tranquila. Muy incomoda la ducha, imposible bañarse sin mojar todo el baño.
by A verified traveler
Posted 13 Dec 2018 on Hotels
by A verified traveler
Perfeito
Posted 2 Dec 2018 on HotelsComment from Hotel Management
9 Dec 2018 by HT, Hotel Management
Grazie Adam per la tua ottima recensione.
La Direzione
by A verified traveler
Posted 24 Aug 2018
Sehr schönes Haus mit tollem Pool und schönem Garten. Die Zimmer sind geschmackvoll eingerichtet und es war sehr sauber. Prima Frühstücksbüffet.
Comment from Hotel Management
31 Aug 2018 by Alice, Hotel Management
Vielen Dank für Ihre Nachricht. Das Casale Cardini Team bedankt sich für Ihren Beitrag
