Ratings based on 1,316 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Manhattan Beach
Posted 17 Jun 2024
Short staffed, long line at check in. Lower your expectations.
by A verified traveler
Posted 15 Jun 2024
Room location terrible, across from cleaning room. One of the lamps did not work. Toilet seat broken, curtain broken, asked to change rooms and nobody seemed to care, I tried to get new towels coincidently cleaning supervisor was right outside my door so when he asked the cleaning lady who was at the end of the hall - she screamed at him that my room was not hers. So supervisor got upset went to the cleaning room which was across from mine( which this is why was really noisy, plus was right at the entrance of the hall) and got the towels for me- then he went to talk to the cleaning lady. The only good thing location very close to parks.
by A verified traveler
Posted 15 Jun 2024
This resort is gorgeous! Highly recommended for families!
by A verified traveler
Posted 14 Jun 2024
Excellent property, with easy access to the parks via shuttle, or boat. Highly recommended. The pool is phenomenal and the service is awesome.
by A verified traveler from New Berlin
Posted 13 Jun 2024
One of the worst experiences I've ever had with a hotel! My husband and I were celebrating our 10 year anniversary. They said they would let the front desk know. We got into our room it was fine. Later that night we went to sleep and i noticed the blanket smelled like spoiled milk. Disgusting to say the least! Again we over looked it and wanted to enjoy ourselfs. We slept in the other bed. Then we made reservations at Strong water for 4 Pm. We stood there untill 4:15 until they decided to open. No apologies what so ever!.However the food was good and the drinks were fine. We checked out on the 4th day. We get to our car and come to find out we have to pay for parking fees! This was never discussed at check in! I was in shock and said i would deal with this when i get home. I called the hotel and was transfered to accounting where the lady said they would send an email informing me what they would do. It took a week.. they said they would refund what we were supposed to be charged as a hotel guest. My husband was livid! So he emailed them informing that it was un ethical to charge someone fees when it was never discussed. The hotel agred to refund the whole amount of fees to my credit card. Its been 3 weeks and there is no refund! I am beyond upset! Absolutely awful! Will not stay there again
by A verified traveler
Posted 11 Jun 2024
Will be back!
Comment from Hotel Management
13 Jun 2024 by Hotel Manager, Hotel Management
Thank you for your review of Loews Sapphire Falls Resort!
by A verified traveler from Wesley chapel
Posted 11 Jun 2024
Pool not good
Comment from Hotel Management
13 Jun 2024 by Hotel Manager, Hotel Management
Thank you for your review of Loews Sapphire Falls Resort! We appreciate your feedback regarding your experience at our pool. We hope to welcome you back in the future!
by A verified traveler
Posted 11 Jun 2024
This is my favorite property that I have stayed at.
Comment from Hotel Management
13 Jun 2024 by Hotel Manager, Hotel Management
Thank you for your review of Loews Sapphire Falls Resort!
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Hotel Manager, Hotel Management
Thank you for your review of Loews Sapphire Falls Resort!
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Hotel Manager, Hotel Management
Thank you for your review of Loews Sapphire Falls Resort!
