Ratings based on 992 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Paid extra for bay view they were renovating while we were there, so there was a cover on the side of the building so could not see out the windows. 2 separate mornings we were woken by construction, sounded like it was 1 room away. If you self park and want to visit friends who live in the area you are gonna get charged$31.00 each time you leave that's right from Tuesday- Friday we left the property in our own vehicle 3 times $93.00. On the bright side of you are going to universal studios and Islands of adventure like we did the boats and busses are very convenient.
Comment from Hotel Management
22 Apr 2024 by Kate, Hotel Management
Thank you for your comments. We constantly look for ways to improve our product and services and from time to time, this includes enhancements to the property to create a more vibrant atmosphere for our guests. I apologize for the issues you noted and can assure you our priority is to provide a truly comfortable and memorable experience for all of our guests. We hope you will come back to visit us, and trust you will be impressed with our commitment to a superior product.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Loews Portofino Bay Hotel, Hotel Management
Our apologies for any inconveniences experienced during your stay. Please feel free to reach out to us directly at portofinocustomerservice@loewshotels.com and we'll be happy to assist.
by A verified traveler
Posted 12 Apr 2024
The property has a lot of renovations going on. The staff is world class though! And anything you need they are on it. Nice spacious rooms.
Comment from Hotel Management
13 Apr 2024 by V.S, Hotel Management
Thank you for your kind comments about our hotel and our team members. It is feedback such as yours that helps inspire the team to excellence. We will be sure to share your comments with them and we look forward to your return visit!
by A verified traveler
Posted 4 Apr 2024
Great hotel for a universal studios trip
Comment from Hotel Management
5 Apr 2024 by V.S, Hotel Management
Thank you for sharing your experience!Our Italian ambiance and cuisine certainly set us apart from the crowd, and we are glad you enjoyed it all. As you mention, our exclusive on-site benefits of Early Park admission and Universal Express truly are icing on the cake. It is an honor to be recommended by you, and we hope you can visit us again soon. Ciao!
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
8 Apr 2024 by V.S, Hotel Management
Thank you for your review.
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Loews Portofino Bay Hotel, Hotel Management
Thank you for taking the time to complete our survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience. We look forward to welcoming you back again at Loews Portofino Bay at Universal Orlando Resort soon!
by A verified traveler
Posted 4 Mar 2024
Amazing , very easy park access
Comment from Hotel Management
31 Mar 2024 by Loews Portofino Bay Hotel, Hotel Management
Thank you for taking the time to complete our survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience. We look forward to welcoming you back again at Loews Portofino Bay at Universal Orlando Resort soon!
by A verified traveler
Posted 7 Feb 2024
Comment from Hotel Management
31 Mar 2024 by Loews Portofino Bay Hotel, Hotel Management
Thank you for taking the time to complete our survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience. We look forward to welcoming you back again at Loews Portofino Bay at Universal Orlando Resort soon!
by A verified traveler
Posted 4 Feb 2024
Comment from Hotel Management
31 Mar 2024 by Loews Portofino Bay Hotel, Hotel Management
Thank you for taking the time to complete our survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience. We look forward to welcoming you back again at Loews Portofino Bay at Universal Orlando Resort soon!
by A verified traveler
Posted 3 Feb 2024
Comment from Hotel Management
31 Mar 2024 by Loews Portofino Bay Hotel, Hotel Management
Thank you for taking the time to complete our survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience. We look forward to welcoming you back again at Loews Portofino Bay at Universal Orlando Resort soon!
