Ratings based on 4,973 Verified Reviews

4.5 out of 5
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 21 May 2024
Excellent service. Left some items behind and when I called I was taken care of immediately and my stuff was all there waiting for me.
5 out of 5
by A verified traveler

Posted 21 May 2024
Safe and calm stay
5 out of 5
by A verified traveler

Posted 21 May 2024
The pool area was very nice.
Comment from Hotel Management
21 May 2024 by ESD Guest Services, Hotel Management
Thank you for your FIVE out of FIVE review!
4 out of 5
by A verified traveler

Posted 20 May 2024
Hotel restaurant was great,Starbucks within the hotel was a bonus and the complimentary shuttle to Universal Studios was great! I would upgrade to a larger tv or wall mount so if one doesn’t want to watch it can turn and upgrade the beds and pillows.
Comment from Hotel Management
21 May 2024 by ESD Guest Services, Hotel Management
Thank you for your review!
5 out of 5
by A verified traveler

Posted 20 May 2024
Hotel was nice, it is not quiet though. Had difficulty sleeping bc of noise from the floor above us. Food selection was good and the convenience to get to the parks is unbeatable.
Comment from Hotel Management
21 May 2024 by ESD Guest Services, Hotel Management
Thank you for your FIVE out of FIVE review!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 May 2024
3 out of 5
by A verified traveler

Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by ESD Guest Services, Hotel Management
Thank you for your review!
5 out of 5
by A verified traveler

Posted 19 May 2024
Beautiful resort. Definitely will be back. The pool area is wonderful.
Comment from Hotel Management
20 May 2024 by ESD Guest Services, Hotel Management
Thank you for your FIVE out of FIVE review!
5 out of 5
by A verified traveler

Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by ESD Guest Services, Hotel Management
Thank you for your FIVE out of FIVE review!
5 out of 5
by A verified traveler

Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by ESD Guest Services, Hotel Management
Thank you for your FIVE out of FIVE review!
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