Ratings based on 73 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2023 on Hotels
by A verified traveler
Posted 16 Jun 2023
Very impressed at this hotel. Parking capacity seems a little tight from what I saw on a full night. Definitely would stay again and recommend
Comment from Hotel Management
16 Jun 2023 by Raluca Tamasiu, Hotel Management
Thank you so much for your appreciation!We are delighted to know that you had a great experience at our hotel.We hope to see you again on your next visit to Cluj!
by A verified traveler
Posted 10 Apr 2023 on Hotels
Comment from Hotel Management
18 Apr 2023 by Raluca Tamasiu, Hotel Management
Vă mulțumim frumos pentru apreciere.Ne bucurăm că v-am oferit o ședere de nota 10.Vă mai așteptăm cu mare drag la west City Hotel.
by A verified traveler
Posted 29 Jan 2023
by A verified traveler
Posted 2 Nov 2021 on Hotels
Were grateful for the breakfast and the kind staff.
Comment from Hotel Management
8 Nov 2021 by Raluca Tamasiu, Hotel Management
Thank you so much for the review. We are happy to know that you had a pleasant stay at us. We hope to see you again on your next visit to Cluj.
by A verified traveler
Nice stay
Posted 10 Aug 2021 on HotelsIt was ok the staff nice and polite
Comment from Hotel Management
11 Aug 2021 by Raluca Tamasiu, Hotel Management
Thank you so much for your review.
We are very happy to know that you had a wonderful stay at us.
We hope to see you again on your next visit to Cluj!
by A verified traveler
Posted 20 Sep 2020 on Hotels
Comment from Hotel Management
23 Sep 2020 by Raluca, Hotel Management
Vă mulțumim pentru apreciere și vă mai așteptăm cu drag la noi!
by A verified traveler
Posted 13 Mar 2020 on Hotels
Comment from Hotel Management
13 Mar 2020 by Raluca Tamasiu, Hotel Management
Vă mulțumim pentru apreciere.
Vă mai așteptăm cu drag la noi!
by A verified traveler
Posted 17 Oct 2019 on Hotels
Comment from Hotel Management
18 Oct 2019 by Raluca, Hotel Management
Thank you for your review. We hope that your next stay will be more to your liking.
by A verified traveler
Posted 18 Sep 2019
We had to pay extra 20 Eur for double bed instead of twin. Room was upgraded and we got strange room with small double bed. Good for singels only.
Comment from Hotel Management
19 Sep 2019 by Raluca, Hotel Management
Dear Gad, because every guests’ experience is important for us, we made the necessary checks to see why this inconvenience appeared. Both bookings were made for twin rooms, so we respected the specifications and allocate that type of rooms. Due to the busy period and the high occupancy, we had no possibility to change the twin rooms with rooms with matrimonial bed and on the same floor, as you requested at the reception. The only option available and agreed by you with my colleague was to stay in 2 apartments, therefore the extra cost. We do our best to fulfill our guests’ requests so that they enjoy their stay at our hotel, but this is possible according to our availability. We hope your next stay will be as comfortable as you wish.
