Ratings based on 47 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Bathtub drain screen was filthy. Not been cleaned in awhile. Full of hair, etc...There was also a screen in the sink and that was also full of debris. Sink would not drain for 5/10 minutes after use, smelled very bad.
Pool was under renovations. I called prior to booking inquiring about the pool and breakfast. Was not told pool was unavailable. This hotel was chosen for the pool because we had 2 children with us. Don't see anywhere on their site, pool is under reno!
Main room was standard and seemed clean.
TV was not working, cable was missing. Staff immediately fixed it, after a call to front desk.
Breakfast was over at 9:00 AM on Saturday. Was not told this at check in.
Meal at dining room was good and reasonably priced.
by A verified traveler
Posted 12 Apr 2024
We stayed 2 nights for the Eclipse, very disappointing pool STILL closed( why don't you list
pool closed on your site!!)
It's a dated hotel that they seem to be updating,our room seemed clean and bed comfortable,but furniture was worn,light fixture on bathroom had duct tape holding it,and Burnt out bulb.
We had free breakfast scramble egg,fried potatoes,cereal,toast coffee was ok.
Staff was friendly,and seems to try,no remote for the 25 inch tv,but next morning man from desk brought us one.
We paid 5 star prices and got 2 star value ( really no pool)
The Eclipse viewing was perfect
Comment from Hotel Management
13 Apr 2024 by Manager, Hotel Management
ear Craig,Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment you encountered during your recent stay for the Eclipse. Your feedback is invaluable to us as we continuously strive to enhance our guests' experience.We understand the frustration regarding the pool closure, and we apologize for any inconvenience this may have caused. We are actively working on updating our website to ensure that all amenities' status, including the pool, is clearly communicated to our guests.Regarding your room, we appreciate your feedback regarding the worn furniture and maintenance issues. Please know that we are in the process of updating our rooms, and your comments will be addressed promptly to ensure a more comfortable stay for our future guests.We are pleased to hear that you found our staff friendly and accommodating. Providing exceptional service is our top priority, and we are glad to hear that our team was able to assist you promptly with the TV remote.Once again, we apologize for not meeting your expectations during your stay. We have taken note of your comments and will use them to improve our offerings and services. We hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience.Warm regards,AbdulFront Desk Florenceville Inn
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
4 May 2024 by Florenceville Inn, Front Desk, Hotel Management
Dear Steven, thank you kindly for your review. We here at the florenceville inn strive to make every guests stay as pleasurable as possible, and we are glad to hear yours was up to satisfaction.
by A verified traveler
Posted 31 Mar 2024
Booked a business sweet got put in a double queen room.
Comment from Hotel Management
13 Apr 2024 by Manager, Hotel Management
Dear Tracy,Thank you for sharing your recent experience with us. We truly appreciate your understanding regarding the room change during your stay. Our aim is always to accommodate our guests' needs to the best of our ability, and we apologize for any inconvenience caused by the adjustment to a double queen room.We understand that having extra guests can require additional space, and we're glad we could accommodate this need for you. Your comfort and satisfaction are important to us, and we're grateful for your flexibility in this matter.We'll certainly take your feedback into consideration as we continue to improve our services. If there's anything else we can do to enhance your experience during future visits, please don't hesitate to let us know.Thank you once again for choosing to stay with us, and we look forward to welcoming you back soon.Best regards,AbdulFront Desk Florenceville Inn
by A verified traveler
Listing is NOT what it says it is
Posted 7 Jan 2024 on HotelsThe property is under construction but unfortunately this wasn’t listed anywhere on hotels.com. The “pool” room wasn’t heated nor was the pool itself, had construction debris everywhere and was overall not safe to be in. The pictures of the pool are clearly dated from a time when it was properly maintained. Despite the listing claiming there was a restaurant, there is not. Just a printed sign saying “coming soon”. The food at breakfast was inedible, the bread had a best before date 3 months prior to our stay. The listing shows “renovated rooms” despite most of the rooms, including the one we got - something straight from the 80’s. No smart TV’s as listed & the TV that was there didn’t have a functioning remote. Linens on the bed were soiled and stained upon our arrival. The bathroom was dirty and their appeared to be feces on the wall behind the toilet. Bathtub didn’t have a functioning plug. The bathroom amenities had already been opened and used prior to our arrival. We checked out a day early due to the unsanitary nature of the motel and general disrepair of the building. At best, the listing is deceptive and written to portray what the property may one day be when they finish the “renovations” they claim to be undergoing. When we checked out early and were refunded the second night we were told the nights were “already discounted” due to the renovations, but it’s not worth the price they are charging nor do they disclose the property is under renovation.
Comment from Hotel Management
26 Feb 2024 by Manager, Hotel Management
Dear Guest,I am deeply troubled to read about your experience at our property. Please accept our sincerest apologies for the multiple issues you encountered during your stay. It's clear we fell significantly short of providing the comfortable and welcoming environment we strive for and promise our guests.The condition of the pool area, the discrepancies in our amenities as listed versus what was available, and the state of your room are all unacceptable. I am personally looking into why our renovations and the current state of our facilities were not properly communicated on Hotels.com, as transparency with our guests is a priority.Regarding the breakfast and the unacceptable state of cleanliness and maintenance in your room, immediate action is being taken to address these failings with our housekeeping and facilities teams to ensure they do not occur again. We are also reviewing our processes to ensure that all room amenities and features are as advertised and meet our standards.Your feedback is invaluable to us as it highlights areas requiring urgent improvement. While I understand that this does not change your experience, I would like to offer you a full refund for your stay and invite you back on a complimentary basis once our renovations are complete and we are confident that we can deliver the experience you expected and deserve.Again, I am very sorry for the disappointment and inconvenience you faced. We are committed to making the necessary changes to prevent such issues from recurring and hope to have the opportunity to restore your faith in our property.Sincerely,Abdul MoazManager
by A verified traveler
Never again
Posted 6 Jan 2024 on HotelsRooms were not clean. Dirt civering vents, mold behind toilet. Pool unusable, no cable, and wifi so bad you cant even watch streaming shows.
Comment from Hotel Management
26 Feb 2024 by Manager, Hotel Management
Dear Guest,I am truly disheartened to read about your experience at our property. Please accept my sincerest apologies for the conditions you encountered during your stay, from the cleanliness issues to the unusable pool, lack of cable, and inadequate WiFi. It's clear we fell significantly short of our standards and, more importantly, your expectations.The issues you've highlighted, such as the dirt covering vents, mold behind the toilet, and the state of our pool, are unacceptable. I want to assure you that immediate action will be taken to address these concerns, including a thorough review and enhancement of our cleaning protocols and facility maintenance to ensure these problems are resolved.Regarding the WiFi and cable services, we understand how important connectivity and entertainment are to our guests. We are actively working to upgrade our systems to provide reliable and high-quality service.We're committed to transparency and honesty in our communications with guests, including the state of our renovations and available amenities. It's evident we need to improve in this area to ensure our guests have accurate expectations before their arrival.I would appreciate the opportunity to discuss your experience further and explore how we might make amends for your disappointing stay.Again, I apologize for the discomfort and inconvenience you experienced. We are grateful for your feedback as it is crucial for our improvement, and we hope to have the chance to restore your faith in our property.Sincerely,Abdul
by A verified traveler
Posted 6 Jan 2024
Staff was very helpful and the new owners are removing the entire property. The end vision for the hotel will be great and during the renovations the staff are doing everything they can to make the guests stay as pleasant as possible.
Will certainly be back
Comment from Hotel Management
26 Feb 2024 by Manager, Hotel Management
Dear Brent,Thank you for taking the time to share your positive feedback and understanding during our period of renovations. We are thrilled to hear that our staff made a significant impact on your stay, going above and beyond to ensure your comfort despite the ongoing changes. Our new ownership is indeed committed to transforming the property into something truly special, and it's encouraging to know that our vision and efforts resonate with our guests.Your patience and support during this transitional phase are greatly appreciated. We're doing everything in our power to minimize inconvenience to our guests, and your recognition of these efforts is incredibly motivating for the entire team.We eagerly look forward to welcoming you back to experience the full realization of our vision for the hotel. The future is bright, and we can't wait to share all the enhancements and improvements with you on your next visit.Thank you again for your kind words and for choosing to stay with us. We'll see you again soon!Warm regards,AbdulHotel Manager
by A verified traveler
Posted 6 Jan 2024
I booked a room with two queen beds but the room they gave me has one queen and a pull out couch. The pull out was FULL of dead flies. We switched rooms to one with two queen beds, but the TV had no signal the whole time and the wifi kept cutting out. We slept on top of the covers as well because of the pull out couch in the first room and froze because the heat didn’t work and only blew out cold air. Terrible stay!
Comment from Hotel Management
26 Feb 2024 by Manager, Hotel Management
Dear Tanya,I am deeply sorry to hear about the series of issues you encountered during your stay with us. It's clear that we missed several opportunities to ensure your comfort and satisfaction, for which I sincerely apologize. The situation with the pull-out couch and the conditions of both rooms you experienced are not acceptable by our standards.I also regret to learn that you did not find the warmth and assistance you needed, especially concerning the heating issue. While our front desk is available 24/7 to address such concerns, it's apparent we failed to communicate this effectively, and for that, I apologize. We would have been eager to resolve these issues promptly had we been aware of them during your stay.Regarding the room allocation error and the challenges with the TV signal and WiFi, we are taking immediate steps to review and rectify these matters to prevent a recurrence. Our team is committed to providing a comfortable and enjoyable experience for all our guests, and we fell short in your case.I would appreciate the opportunity to discuss this further with you and to make amends. We are committed to improving and would like to offer you a gesture of goodwill to address your dissatisfaction.Thank you for bringing these issues to our attention. We hope to have the chance to restore your faith in our hotel and to welcome you back for a much more positive experience in the future.Sincerely,AbdulHotel Manager
by A verified traveler
Posted 19 Dec 2023
The restaurant is not open. Closed for renovations.
Bathroom was needing care. Lightbulbs in the vanity were of different types. 2 warm white and one blue light. Paint in 2 colours, needed to be finished being painted.
Bed and pillows not very comfortable.
The gentleman who checked us in was very kind and helpful.
by A verified traveler
Posted 7 Dec 2023
Good, affordable option.
Staff very helpful and welcoming.
Comment from Hotel Management
12 Dec 2023 by Florenceville Inn, Front Desk, Hotel Management
Thank you so much for your positive feedback!
