Ratings based on 10 Verified Reviews

3.9 out of 5
100% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
2.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 15 Apr 2024
Location is great!! The Apartments is nice and functional. The washing machine is great. Now, communication with staff is average. The noise on saturdays is very intense. There is an enoteca right below. The floor was dirty and the apartment dusty. When I told them, they did not even bother to answer. It was not what I expected traveling with a baby. The toaster did not work. There was no floor detergent. Overall… they could improve a lot.
Comment from Hotel Management
16 Apr 2024 by Wine Apartments Florence, Hotel Management
Dear Marie-Charlotte, we are really sorry to read this review. We were available and responsive to your requests and your messages and we also came to meet you bringing the crib for the baby. If you found a lot of dirt on the ground, you could ask for an extra cleaning but you didn’t mention it.However we greatly appreciate the reviews of our guests in order to improve our services. Best regards, Wine Apartments Florence Staff
4 out of 5
by A verified traveler

Posted 24 Sep 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by Wine Apartments Florence Staff, Hotel Management
Thanks for choosing us! We hope to see you in the future!
5 out of 5
by A verified traveler

Posted 23 May 2023
We had an amazing stay at Vernaccia Wine Apartments in Florence. The location cannot be beat - just steps from the Ponte Vecchio, in the middle of the action yet quite and beautiful. The bar at the street level of the building was also excellent - delicious drinks, friendly staff and great live music. The apartment is spacious and well set up. The bed was comfortable, kitchen and bathroom clean, and the apartment was nicely decorated. The check in was seamless and staff highly communicative. We could not recommend Wine Apartments more!
Comment from Hotel Management
25 May 2023 by Wine Apartments Florence Staff, Hotel Management
Dear guest, Thanks for choosing us! We hope to see you in the future! Have a nice day!
5 out of 5
by A verified traveler from Puerto Rico

Posted 6 Dec 2019 on Orbitz
Excellent location, like a 12 minutes walking to Uffizi, palazzo vechio. The owner kept in communication through whatsapp, even call to welcome me and give me the details of the check in process.
Comment from Hotel Management
13 Jan 2020 by Valerix Staff , Hotel Management
Dear guest, thank you for your review. For our staff it is important the guest's judgment and knowing how his experience went in our apartments. We are happy that the apartment has been to your liking and that the stay has gone well. We hope to get her back soon as our guest Thanks so much Velerix Staff
4 out of 5
by A verified traveler

Posted 8 Aug 2019
If you like security during your holiday, or city break, you’ll love this place. Huge door, steel gate, armoured door, glass door, then another door to access the room. Courtyard is nice, with plenty of seating. Good facilities within the room/apartment too including a fridge freezer and washing machine.
Comment from Hotel Management
23 Jan 2020 by Filomena, Hotel Management
Dear Guest, Thanks for your opinion. It is important for our staff the opinion of the guest and knowing how his experience went in our accommodations. Knowing that you and your four-legged friend have been well for us is fundamental ... Our apartment is located in one of the oldest neighborhoods in Florence, close to the main tourist attractions. Hoping to have you again as our guest, we thank you again for your opinion Thanks Wine Apartament Staff
4 out of 5
by A verified traveler

Posted 4 May 2024
Even I didn’t recognized there are steps to climb one floor, the room is clean, comfortable and wide. And there are many restaurants and famous gelato shops, I really enjoyed my stay. Map is wrong by the way.
Comment from Hotel Management
29 May 2024 by Wine Apartments Florence Staff, Hotel Management
Thank you for leaving your review
2 out of 5
by A verified traveler

Bel emplacement...heureusement !

Posted 29 Jul 2023 on Hotels
Une situation exceptionnelle à quelques pas du Ponte Vecchio et du centre historique de Florence. 10/10 ! Pour ce qui est de l'appartement...Nous avons été très déçus. Une pièce sombre et vétuste, équipée de meubles "bric à broc", de vaisselle dépareillée et réduite au strict minimum. Deux lits deux personnes dans un espace réduit donnant directement sur la cuisine... Loin d'être un logement familial ! La salle de bain, elle aussi "dans le jus" comporte une douche dans un état déplorable (joints moisis et propreté douteuse). La terrasse présentée comme idyllique sur les photos était très sale et peu entretenue : le sol jonché de saletés et les coussins du mobilier recouverts de tâches, dissuadant de toute envie de s'assoir. Pour faire bref : un logement bien placé mais qui ne correspond en aucun cas aux descriptif/photos et aux commentaires publiés sur le site (sont ils vraiment de clients?). Cet appartement mériterait clairement d'être rénové ou au moins d'être entretenu et bien nettoyé. A voir si notre publication sera mise en ligne... PS : impossible de joindre des photos à ce post pour montrer l'état de l'appartement...
Comment from Hotel Management
11 Aug 2023 by Wine Apartments Florence Staff, Hotel Management
Bonjour, Merci pour votre commentaire. L’appartement décrit par vous n’est pas correct. L’appartement est neuf et rénové depuis un an. Le mobilier et l’équipement sont tous neufs et en ligne avec la mise en scène de l’appartement. Nous trouvons cette revue hors de la ligne avec nos installations et plein de haine dans notre contre. En ce qui concerne le nettoyage, nous comptons sur l’une des meilleures entreprises de Florence, si vous aviez trouvé quelque chose de sale, vous pouviez nous le présenter et nous serons immédiatement intervenus.
5 out of 5
by A verified traveler

Posted 20 Nov 2019
Zentral gelegen ( Supermarkt um die Ecke, Ponte Vecchio fast vor der Tür) und genug Platz für 4 Personen. Das Nötige war vorhanden, alles war gepflegt und sauber. Highlight ist der Patio, hier kann man sogar bei Regen noch nett zusammen sitzen. Fazit: Gerade für den Preis sehr zu empfehlen.
Comment from Hotel Management
13 Jan 2020 by Valerix Staff, Hotel Management
Dear guest, thank you for your review. For our staff it is important the guest's judgment and knowing how his experience went in our apartments. We are happy that the apartment has been to your liking and that the stay has gone well. We hope to get her back soon as our guest Thanks so much Velerix Staff
3 out of 5
by A verified traveler

Posted 20 Oct 2019
No tuvimos agua el primer dia y no habia jabon de cuerpo y solo un rollo de papel higienico Le marcamos a la persona encargada y nunca llego a ayudarnos con el problema del agua
Comment from Hotel Management
23 Jan 2020 by Filomena, Hotel Management
Estimado invitado, gracias por su opinión. Es importante para nuestro personal la opinión del huésped y saber cómo fue su experiencia en nuestro alojamiento. lamentamos mucho el error que, sin embargo, no dependió de nosotros sino de algunas obras municipales en el camino. En cuanto al rollo de papel, siempre entregamos solo uno, pero si los invitados necesitan más, solo mencionenlo. Le agradecemos nuevamente su opinión y la tendremos en cuenta para futuras mejoras. gracias Wine Apartments Staff
5 out of 5
by A verified traveler

Posted 15 Oct 2019 on Hotels
Comment from Hotel Management
16 Oct 2019 by Valeria, Hotel Management
Thank you So much Aleandro! You are always welcome! Kind regards. Valerix Staff
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