Ratings based on 976 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
It was the worst hotel that I ever stayed. The rooms are very old and dirty, the furniture is very old, I would never stay in this place again.
by A verified traveler
Posted 23 May 2024
The property was in a quiet place but was far from the sightseeing locations and taxis took advantage of the location of the hotel for their fare.
Comment from Hotel Management
23 May 2024 by Francesco Marzola General Manager, Hotel Management
Dear Mr Keyvan,Thank you for sharing your opinion with us.We regret that you didn't appreciate the location. The hotel is in the historical quarter of San Frediano. You can reach the city centre in 20 minutes by foot or 10 minutes by bus.We hope to welcome you again for your next stay in Florence.We send you ourBest regardsFrancesco MarzolaGeneral Manager
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Francesco Marzola - Direttore, Hotel Management
Gentile Sig.ra Tina,Grazie per aver valutato positivamente il suo soggiorno all'Unahotels Vittoria.Spero di poterla accogliere nuovamente in occasione del suo prossimo soggiorno a Firenze.Saluti da tutto lo staff!Francesco MarzolaDirettore
by A verified traveler
Posted 23 Apr 2024
Liked the service of the staff. Breakfast and dining options were really good. Stay was very pleasant and comfortable.
Comment from Hotel Management
23 Apr 2024 by Francesco Marzola - General manager, Hotel Management
Dear Guest,Thank you for leaving your positive evaluation.We're glad to read that you appreciated the professionality of our staff and our services.We hope to welcome you again for your next trip in Florence.Greetings from all the staff!Francesco MarzolaGeneral Manager
by A verified traveler
Posted 7 Apr 2024
Really good experience staying in this hotel. Everything was on point.
Comment from Hotel Management
7 Apr 2024 by Francesco Marzola - General Manager, Hotel Management
Dear Guest,Thank you for your positive evaluation!We're so glad that you enjoyed your experience at our Unahotels Vittoria.We hope to welcome you again for your next stay in Florence.Greetings from all the staff!Francesco MarzolaGeneral Manager
by A verified traveler
Posted 9 Mar 2024
The hotel is beautiful, i love the architectural design modern meets vintage fused together to form a beautiful structure.
I love how each room door tells a story with a piece of skillfully artistic painting of somone is history.
Also, the designs of the bar area and the meshed tiles used all over the interior of the building.
The only thing is, the shower needs a whole lot of scrubing with bleach and powered soap to get out all the build up scum thats obviously been ignored for a long time now, its brown.
The hotel is a little walk from everything but, there are little shops and restaurant along the road and it was very easy to get taxi from the hotel airport unlike other hotels.
Overall, its a very comfortable stay and the room is really nice with all the lights integrated into one touch panel sitting on the bedside table which, is so adorable because the accent wall is magenta and has little fairy lights integrated into each square making it a very beautiful sights when all the other lights are off. It's a beautiful room.
The drink cocktail mix from the bar was very nice because I just ordered and they made up a wonderful mixture that I didnt want to finish.
Over all 4****
Comment from Hotel Management
10 Mar 2024 by Francesco Marzola - General Manager, Hotel Management
Dear Mrs Tamara,Thank you for your positive evaluation!We're so glad that you enjoyed your stay with us and mainly the style of the hotel and the room.We took note also about the features that you appreciated less than others.All the reviews are important for us to understand where we have to improve and offer a better service more and more.We hope to welcome you again for your next stay in Florence.Best regards,Francesco MarzolaGeneral Manager
by A verified traveler
Posted 4 Jan 2024
Delicious Breakfast, Olga, Marino, Silvana excellent team to make you stay as five stars we are happy to choose this wonderful hotel
Comment from Hotel Management
13 Jan 2024 by Francesco Marzola - General Manager, Hotel Management
Dear Guest,Thank you for your beautiful words.We're so glad that you enjoyed your experience at our UNAHOTELS Vittoria.We hope to welcome you again for your next stay in Florence.Greetings from all the staff!Francesco MarzolaGeneral Manager
by A verified traveler
Posted 20 Oct 2023
Our stay in Florence was quite nice and the property was very accommodating. While it states it was located near the city centre, it was not. It was 20 minutes to 30 minutes to walk to the Duomo and other sites. Cabs were expensive and the buses were confusing. The hotel itself was quiet and comfortable in a somewhat hip part of town.
Comment from Hotel Management
22 Oct 2023 by Francesco Marzola - General Manager, Hotel Management
Dear Guest,Thank you for your positive evaluation.We're glad that you enjoyed your experience with us.We hope to welcome you again for your next stay in Florence.Best regards,Francesco MarzolaGeneral Manager
by A verified traveler
Posted 18 Oct 2023
If you want elegance, glamour, beauty, and stunning, this is the property to stay with. The General Manager at the main hotel, UNA Hotels, was remarkable to deal with. We arrived from Rome, and were offered water and a lovely coffee while we sat outside in the patio area. We were then transported to the apartments, part of the hotel, in the centre of it all. Glorious, clean, and reminded me of being a movie star.
Comment from Hotel Management
21 Oct 2023 by Daniele Mastellaro - Operation Manager, Hotel Management
Dear Guest,Thank you very much for your beautiful review!We're so happy that you enjoyed your stay in Florence at our apartment.We hope to welcome you at our Unahotels Vittoria for your next stay in Florence.Best regardsDaniele MastellaroOperation Manager
by A verified traveler
Posted 17 Oct 2023
No coffee maker in room. Tv had no access to English channel. Toilet paper was missing. Very dark walls.
Comment from Hotel Management
22 Oct 2023 by Francesco Marzola - General Manager, Hotel Management
Dear Guest,Thank you for sharing your opinion with us.Our staff is always at disposal for providing anything our guests need.We can give coffee maker on request, otherwise our bar is open from the early afternoon until late evening.We regret that you haven't appreciated the style of the room.We're sorry that your experience didn't live up to your expectations. We treasure of your review to improve us every day.We send you ourBest regardsFrancesco MarzolaGeneral Manager
