Ratings based on 966 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
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Comment from Hotel Management
15 May 2024 by Guest Relations Management, Hotel Management
Hi Mario! A 3 out of 10 rating tells us your experience wasn't what you hoped for. We sincerely apologize. We value your feedback and strive to continuously improve. Thank you for letting us know about your stay.
by A verified traveler from Victoria
Posted 13 May 2024
This Property is NOT what the Pictures Show or the Reviews Posted. There where Broke down vehicles on Property and people Living Next Door at the Other Horrible Hotel
Comment from Hotel Management
14 May 2024 by Guest Relations Management, Hotel Management
Hi Brian! We understand your extreme disappointment and frustration. Our sincerest apologies that the property fell far short of the expectations set by our photos and previous reviews. We take guest feedback very seriously, and your experience is absolutely unacceptable.The presence of broken-down vehicles and unsavory conditions next door is unacceptable and does not reflect the standards we aim to deliver. We'll be investigating these issues thoroughly to ensure they're addressed immediately.We're committed to regaining your trust and ensuring future guests have a positive experience.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Guest Relations Management, Hotel Management
Hi Christopher! A 4 out of 5 rating tells us you had a mostly positive experience, but there might have been a minor detail that kept it from being perfect. We appreciate your feedback and are always looking for ways to exceed expectations. Thank you for choosing us!
by A verified traveler
Posted 3 May 2024
It was well worth the money
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Thomas,We are delighted to hear that you found value in your stay with us. Guest satisfaction is our top priority, and we aim to provide a memorable experience for all our visitors. Should you have any further feedback or suggestions, please feel free to reach out to our management team.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Manager, Hotel Management
Hello Richard,We are delighted to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another exceptional stay.
by A verified traveler
Posted 24 Apr 2024
It's great for 1 night stays, woyld need upgrade on mattresses for longer stays. Orherwise very nice
Comment from Hotel Management
28 Apr 2024 by Manager, Hotel Management
Hello Robin,We appreciate your feedback regarding our mattresses and will share it with our team for future improvements. Thank you for highlighting the positives of your stay; we hope to welcome you back soon for an even better experience.
by A verified traveler
Posted 21 Apr 2024
We found dead roaches in our rooms and it smelled like mildew.
Comment from Hotel Management
24 Apr 2024 by Guest Relations Management, Hotel Management
Hi Maria! We apologize for the inconvenience you experienced during your stay. The presence of dead roaches and a mildew smell is certainly not acceptable, and we understand the impact this had on your experience.Rest assured, we take issues like these seriously and will address them with our housekeeping and maintenance teams immediately to ensure that such problems are resolved promptly and effectively.We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 21 Apr 2024
Nice property, clean with ample parking. I was disappointed that the staff would not honor the price I was given when I made the reservation. The staff added $8 because I requested a non-smoking room. If the company wants to add this bogus charge they should disclose it on line.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Leonard C, We appreciate your positive feedback on our property and parking facilities. Pricing can vary based on specific requests and additional charges may apply. We recommend all guests review the terms and conditions of their reservation for full transparency on pricing details. Feel free to reach out to our management team for further clarification on this matter.
by A verified traveler
Posted 18 Apr 2024
Dog friendly, right off highway I95, friendly staff.
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Bonnie,We are delighted to hear you found our hotel to be conveniently located and enjoyed our pet-friendly policy. Our team strives to provide exceptional service to all our guests. If you have any concerns or feedback, please feel free to reach out to our management team directly.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Shanequa,We're thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another exceptional experience!
