Ratings based on 969 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 1 Jun 2024
The pool area was dirty and limited(2) towels for the pool. Breakfast was almost nonexistent by 9:30am. We’ve stayed here previously and had a better experience so maybe the staff were short handed or something?
by A verified traveler
Posted 31 May 2024
The staff was nice, but the room and environment were terrible. I think there was painting going on so there was a crane right outside of our window. Smelled like pot smoke on the floor that we were on and the couch in our room was stained in multiple areas.
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Mathew, thank you for your feedback. It’s good to hear that our team members were nice during your stay. We're sorry to hear there were concerns about the room and surroundings. Please know that we strive to maintain a pleasant atmosphere for all guests. Your feedback about the smell and condition of the couch has been noted. Safe travels, and we hope you’ll consider staying with us again in the future.
by A verified traveler
Posted 31 May 2024
Very nice front desk workers
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Debra, the team at Hyatt Place Cincinnati Airport Florence is delighted to hear that our front desk colleagues made a positive impression on you. We look forward to welcoming you back soon!
by A verified traveler from Columbus
Posted 30 May 2024
Easy check in, friendly staff!. We parked our car at hotel and fly for vacations. Awesome staff!!
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Manuel, thank you for your fantastic feedback! The team at Hyatt Place Cincinnati Airport Florence is thrilled to hear you had a seamless check-in process and appreciated the friendliness of our colleagues. We're glad you found the parking convenient for your vacation too. We look forward to welcoming you back!
by A verified traveler
Posted 27 May 2024
Great room I had a early flight so I did not eat breakfast will be back when in town parking is a pay lot but the hotel pays for it just have you car info ready at check in I had rental so I had to go back out to get the information at night little inconvenient but a great place to stay
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Greg, thank you for choosing Hyatt Place Cincinnati Airport Florence. We're delighted you enjoyed your room and found it to be a great place to stay. We appreciate your feedback about the parking process and will continue to look for ways to make it more convenient. We're looking forward to welcoming you back on your next visit!
by A verified traveler
Posted 14 May 2024
The property was fine the staff was friendly. For the money I expected a little more. The couch in my room was uncomfortable and in the lobby area. I told the front desk my phone wasn’t working because it had no cord, no one ever came to fix it. Lighting was dark.
The hotel was “fine” nothing exceptional.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Helen, thanks for taking the time to share your thoughts. It's great to hear you found our team members to be friendly at Hyatt Place Cincinnati Airport Florence. We regret that certain aspects of your stay didn't meet your expectations, such as the comfort of the furniture and some technical issues. We never want a guest to feel their concerns have gone unheard, so we appreciate your patience. Please know that we continually strive to improve our guest experience and your feedback helps us do that. We hope for the chance to accommodate you again in the future, aiming to exceed your expectations.
by A verified traveler
Posted 14 May 2024
Staff very nice & helpful. Extremely clean room & facility . Good breakfast.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Gerri, it's delightful to hear about your enjoyable stay at Hyatt Place Cincinnati Airport Florence. We're particularly glad you found our team members courteous, our establishment immaculate, and our breakfast pleasing. Thank you for taking the time to share your positive experience. We hope to have the opportunity to serve you again in the future.
by A verified traveler from Monroe
Posted 12 May 2024
paying for parking
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Paul, we recognize your concerns regarding the parking charges. Fees are common in many metropolitan areas including ours to ensure the availability and security of parking. We appreciate your understanding and your feedback will be taken into account.
by A verified traveler from Middleburg
Posted 12 May 2024
I’m not happy that Expedia did not have a note on this property that parking costs $8 per day. It’s not the $, it’s the principal
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Edward, we appreciate your feedback and understand your concern about unexpected parking fees. It's important for us at the Hyatt Place Cincinnati Airport Florence that all associated costs are clearly communicated to our guests through all booking platforms. We recommend, for future stays, to check our official website or contact us directly for the most accurate information. We value your patronage and look forward to hosting you again elegantly.
