Ratings based on 511 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
I got charged for breakfast when all I had was coffee. I do think that they should include the breakfast otherwise was a great location so quiet.
by A verified traveler
Posted 16 May 2024
Breakfast included. Felt like a B&B with private bathrooms.
by A verified traveler
Posted 2 Dec 2023 on Hotels
The staff were really helpful and friendly, it has its own free parking which is a great benefit and is in a quiet and peaceful neighborhood within walking distance of many sights and restaurants. However the part of the property we stayed in is a bit run-down and could use some updating. It worked for us (a family of 3) for the one night and I think would have worked for my spouse and I when we were fresh out of college.
by A verified traveler
Posted 21 Nov 2023
Room had not had a detail cleaning for some time. Staff was very helpful and pleasant.
by A verified traveler
Posted 8 Nov 2023
by A verified traveler
Posted 2 Nov 2023
Stayed at Villa Carlotta for 4 night in September and it was great. The staff is friendly and helpful. The location is in beautiful and in a safe area a 10 minute walk to Boboli Gardens and the old city. Parking available on site.
by A verified traveler
Posted 17 Oct 2023
by A verified traveler
Posted 16 Oct 2023
You don't get a double bed even if you ask and when you request to have the single beds put together as a double bed for a couple, nothing is done.
This property is overrated and overprice for what you get.
Comment from Hotel Management
17 Oct 2023 by Angela , Hotel Management
Dear Nicole,we have received your message and we are sorry for the problems encountered during your stay. Unfortunately none of our double rooms have a double mattress; so, when a double bed is requested, the only way is to put two single beds together. We remain at your disposal for any further clarification and we take this opportunity to send you our best regards.Angela PrunetiReception
by A verified traveler
Posted 8 Oct 2023
Nice Hotel in convenient location with parking. Good breakfast.
Street in front of Hotel is very narrow and access to hotel parking is very narrow.
Air Conditioning was not working during our stay.
by A verified traveler
Posted 2 Oct 2023
