Ratings based on 365 Verified Reviews
4.4 Room cleanliness
4.7 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
I can’t say enough positives about this place. The people are so kind and helpful. Location is fantastic and local restaurants are outstanding. We will be back! 💕
by A verified traveler
Posted 23 May 2024
Mario, Gabriele and staff make sure you are comfortable and happy, and that you're welcome in their 'home.'
Comment from Hotel Management
24 May 2024 by Staff, Hotel Management
Dear Laura,thank you so much for sharing on Expedia your amazing experience of stay at Hotel Santa Croce.We really appreciate your wonderful review...your excellent score is very important and rewarding for us!We are so happy you had a great time here and we are delighted you appreciated everything we have to offer at Hotel Santa Croce.It was a pleasure for us to meet and host you and your daughter and we hope you'll be back soon.Your sincerely,Mario, Gabriele and StaffHotel Santa Croce
by A verified traveler from Parkland
Posted 1 Apr 2024
We stayed at the apartment room adjacent from the hotel. The room was spacious and in good condition. The staff was always super helpful and welcoming. Great place to stay in the historical center.
Comment from Hotel Management
2 Apr 2024 by Staff, Hotel Management
Dear William,we always try to do our best and beyond to satisfy each of our Guests, with the knowledge that we can always do better.Thank you so much for this excellent review and for appreciating totally our Hotel and everything we have to offer here, we were very happy to host you and we can't wait to have you here with us again.Warm regards from all of us,Hotel Santa Croce
by A verified traveler
Posted 11 Mar 2024
A family run business. Very clean hotel and attentive staff. Only downside was being on the third floor and no lift. Other than that it was a great place to stay. Internet worked well. Gabriel makes a mean coffee.
Comment from Hotel Management
11 Mar 2024 by Staff, Hotel Management
Dear Andrea,thank you for appreciating every detail of our Hotel, we are so delighted to have met ll of your needs.Regarding the stairs, we always remind that they are a typical characteristic of all historical buildings in the heart of Historical Centre of Florence.Anyway thanks for choosing us, we are happy that you have a good memory and we hope to host you again in the future.Best wishes, StaffHotel Santa Croce
by A verified traveler
Posted 10 Mar 2024
2 Brothers running a hotel. We weren’t expecting much from a little hotel in Florence but when we walked in we were greeted by 2 of the nicest hosts we’ve ever come across in our travels. They will make sure you have coffee, they will make sure you have a great day ahead of you. No itinerary? They have a map with all the main spots and are happy to encourage you to see the city.
No dinner plans? They know a couple good spots for you to check out.
Overall they were kind and warm and made us feel like they wanted us to have a good time. They could be ambassadors and in fact I thought of them as such.
The hotel is located next Michelangelo’s childhood home ( 1 for history)
While the rooms are small they are clean and comfortable (who stays in bed all day in Florence anyway?)
You’re in the heart of the city so anywhere you wanted to go is 20 minutes walking.
Unless you want to splurge for a “fancier” hotel because you can, LOOK NO FURTHER.
TLDR:
Great Location, Even Better Staff
Comment from Hotel Management
11 Mar 2024 by Staff, Hotel Management
Dear YI,your wonderful words moved us.We work every day with immense passion to try to make every single Guest feel good.We are really proud that you define us as the nicest hosts you’ve ever come across in your travels.We always try to do our best and beyond to satisfy each of our Guests, with the knowledge that we can always do better.Thank you so much for this excellent review, we were very happy to host you and we can't wait to have you here with us again.Warm regards from all of us,Hotel Santa Croce
by A verified traveler
Posted 11 Nov 2023
Every employee went above and beyond to make our stay enjoyable. Never saw so many people making sure you were taken care of. Excellent location. They partner with a garage so if you have a car they will park it for you. Great price and breakfast included.
Comment from Hotel Management
15 Nov 2023 by Staff, Hotel Management
Dear Karen,thank you so much for sharing your lovely and amazing experience of stay at Hotel Santa Croce.It has been a pleasure to host you and your sister and we are very happy that you had a wonderful time here.It's very important for us your excellent opinion and score and we hope you'll be back very soon.Your sincerely, StaffHotel Santa Croce
by A verified traveler
Posted 5 Nov 2023
We had a small apartment in the auxiliary building just steps from the main office. Complete with kitchenette, microwave, kettle and stove top cooking with all necessary dishes and utensils, it met all our needs. The staff were very friendly and truly helpful. We would stay there again without hesitation.
Comment from Hotel Management
6 Nov 2023 by Staff, Hotel Management
Dear Bryan,thank you so much for sharing your lovely and amazing experience of stay at Hotel Santa Croce.Your review is wonderful and fully reflects our Hotel !It has been a pleasure to host you and your wife and we are very happy that you had a wonderful time here.It's very important for us your excellent opinion and score and we hope you'll be back very soon.Your sincerely, StaffHotel Santa Croce
by A verified traveler
Great small hotel in Florence
Posted 24 Oct 2023 on HotelsHotel Santa Croce is a fine little hotel in Florence. It is centrally located near everything. The room was small but typical for a small European hotel. The bed was very comfortable and everything you need is provided. It is very clean. The breakfast is simple continental style but more than adequate, and the staff will make you as many delicious cappuccinos as you desire. The staff including owners Mario and Gabriel are wonderful; very accommodating, helpful and knowledgeable. We very much enjoyed our stay there and would not hesitate to stay here again if we returned to Florence.
Comment from Hotel Management
24 Oct 2023 by Staff, Hotel Management
Dear Robert,thank you so much for sharing your lovely and amazing experience of stay at Hotel Santa Croce.Your review is wonderful and fully reflects our Hotel !It has been a pleasure to host you and we are very happy that you had a wonderful time here.It's very important for us your excellent opinion and score and we hope you'll be back very soon.Your sincerely,Mario, Gabriele and StaffHotel Santa Croce
by A verified traveler
Posted 21 Oct 2023 on Hotels
Comment from Hotel Management
4 Nov 2023 by Staff, Hotel Management
Dear Martha,thank you so much for your excellent score about your stay here in our family apartment.We are so happy you enjoyed everything we have to offer here and we hope you'll be back in the future.Sincerely, StaffHotel Santa Croce
by A verified traveler
Posted 24 Sep 2023 on Hotels
Absolutely fantastic stay at the Hotel Santa Croce. There wasn’t a request the staff couldn’t help us with. They even brought out breakfast items that were celiac safe which was excellent. The room was small but the hotel is well taken care of. The AC in the room worked excellently. Location location location. Everything you would want to see was within an easy walk. We would go back to Hotel Santa Croce for our next visit!
Comment from Hotel Management
26 Sep 2023 by Staff, Hotel Management
Dear Kierstin,your review is wonderful :-) .....thank you very much for sharing your amazing experience of stay with other Guests and Users of Hotel.com.It was a pleasure for us to host you at Hotel Santa Croce and we are very happy that you had a great time here and enjoyed everything we have to offer, it is very important for us.We hope you will come back in the future.Yours sincerely, StaffHotel Santa Croce
