Ratings based on 486 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
Excellent localization accessible to train station, good service and excellent staff.
Comment from Hotel Management
23 Apr 2024 by concierge, Hotel Management
thank you, hope to see you again
by A verified traveler
Posted 7 Mar 2024
I visited Florence with my small 5.5 kg dog. The hotel staff and entire city were so dog-friendly! Amazing staff!
Comment from Hotel Management
7 Mar 2024 by concierge, Hotel Management
thanks a lot for your kind revaluation and pleased to welcome you in the next future, we are
by A verified traveler
Posted 6 Feb 2024 on Hotels
Comment from Hotel Management
14 Feb 2024 by Benedetta - Reception Dpt., Hotel Management
We thank you for your nice review !
by A verified traveler
Clean and beautiful
Posted 6 Dec 2023 on HotelsThe people at the front desk were sweet and friendly. Room was very clean. Would stay there again.
by A verified traveler
Posted 3 Dec 2023
This place was TERRIBLE - Dogs barking all night and staff refused to call police. Front desk staff was super rude with Lucci throwing the keys at me instead of handing them over. Do not stay here.
by A verified traveler
Florence is nice, hotel needs improvement.
Posted 18 Nov 2023 on HotelsPros: Centrally located. Good maid service. Morning staff was very helpfull.
Cons: Very warm room. Informed front desk. We were told to open the windows because the AC was closed. Unfortunately, it was noisy and a swarm of mosquitos entered and stung us continously. Pillows were very unconfortably thin and hard. We asked for more pillows but were told to use the ones in the closet, which were also very bad.
Comment from Hotel Management
25 Nov 2023 by Benedetta - Reception, Hotel Management
We are really sorry about that !As we explained, in November usually it is very cold and for that air condition is off. The same for the mosquitos, it is very strange that there are mosquitos in this period, but the temperature was very strange.We hope to meet you again and maybe it will be better that this stay !
by A verified traveler
Posted 29 Oct 2023
I’ve stayed at many hotels across Italy and spent good money on this one because of the rating. Dirty with extremely uncomfortable mattresses. My VIP was a beautiful bottle of wine with two disgustingly dirty wine glasses. Location is 10/10 but the hotel my sister stayed at down the street was clean and much better and cheaper.
Comment from Hotel Management
29 Oct 2023 by Benedetta - Reception Dpt., Hotel Management
Buonasera,We are really sorry about that !Why you didn't ask us to change your room or at lest the glasses?Usually it doesn't happens, so we are really shocked about that and we will speak with our staff.We hope that you will give us a second chance in the future!Best regards,
by A verified traveler
Posted 5 Oct 2023
Near train Santa maria Novella station. Walking distance to EVERYTHING in Florence. Nice safe area.
Comment from Hotel Management
8 Oct 2023 by Benedetta - Reception Dpt., Hotel Management
We thank you for your very nice review!
by A verified traveler
Posted 1 Oct 2023
Great hotel in top location. So close to train station and beautiful piazza ! Lots of food options near and close to all the sights of Florence! Wish we had a few nights more to enjoy the area.
Comment from Hotel Management
1 Oct 2023 by Benedetta - Reception Dpt., Hotel Management
Buonasera,Thanks for your very nice review!
by A verified traveler
Read the fine print ;)
Posted 6 Sep 2023 on HotelsI believe some of the one star reviews are from a mismatched expectation and experience, due largely to the hotel advertising rooms that don’t match all of their offerings. Hopefully the hotel clarifies their room differences so guests will not be disappointed by the rooms, as personally I wouldn’t have paid the premium price here to stay in a classic room. I’ll try to share all my facts so that if you book you can best prepare for a great stay .
Very cordial and polite staff who do their best to accommodate you, but you may be very unhappy if you end up booked in a nonrenovated room and there is no chance to change. It is important to know that the majority of photos (hardwood floors, white comforters, walk in showers) are of their newly renovated “modern” rooms, but you may land in a “classic” room instead. I recommend contacting the hotel in advance to confirm room assignment if this matters to you. The classic rooms are not renovated- tubs, carpet, yellow covers. We were initially checked into a “classic” and the ac did not work well to control the humidity. when I realized at 1130 pm there was NO blanket, the gentleman manning the front desk empathized with me but could not (would not?) leave his post to get a blanket. Between the damp, the cold, and the carpet, we woke up with runny noses and allergies.
I look for hotels with hard floors for this reason. In the morning the staff was quick to move us into a modern room. These have the hardwood floors, thin down coverl
Comment from Hotel Management
16 Sep 2023 by Benedetta - Reception Dpt., Hotel Management
We thank you for your review and for the suggestions!
