Ratings based on 701 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Very nice, staff was wonderful!
by A verified traveler
Posted 25 Apr 2024
Breakfasts were excellent and the concierge was very informative.
Comment from Hotel Management
27 Apr 2024 by Monica Brugnoni - Resident Manager, Hotel Management
Dear Anne,Thank you for your positive review! We are glad you enjoyed our breakfasts and found our concierge helpful.Kindest regards
by A verified traveler from chicago
Posted 16 Apr 2024
Everything was great
Comment from Hotel Management
17 Apr 2024 by Monica Brugnoni - Resident Manager, Hotel Management
Dear Michael,I would like to thank you for your amazing and precise review that I am going to shared with all the staff, your words will motivate us in doing better and better in order to give to all the guest an unforgettable experience like the one you had.I really hope to have you again at Hotel Botticelli and in our beautiful town. Kindest regards
by A verified traveler
Posted 29 Mar 2024
Most def not a 4* hotel - 3* absolutely Max - but staff were helpful and friendly
Comment from Hotel Management
30 Mar 2024 by Monica Brugnoni - Resident Manager, Hotel Management
Dear Mr. Jonathan,I really thank you for your words regarding the staff ,We will always keep our dedication to give all guests a special stay. We are waiting for a total renovation of the Hotel and we hope to welcome you again.Yours faithfully
by A verified traveler
Posted 22 Mar 2024
Great location walking distance to the train station and close to many restaurants. Free breakfast was nice to have before heading out for the day. Held our bags after checkout.
Comment from Hotel Management
30 Mar 2024 by Monica Brugnoni - Resident Manager, Hotel Management
Dear Jennifer,It is wonderful to arrive at work very early in the morning and read reviews where guests express their satisfaction and happiness. It is pure energy for us and a stimulus to do better. See you soon
by A verified traveler
Posted 31 Jan 2024
This property is very nice and everyone was extremely helpful. The room was very nice and the continental breakfast was very nice.
Comment from Hotel Management
12 Feb 2024 by Monica Brugnoni- Room Division Manager, Hotel Management
Dear Jessica,We are delighted to learn that you enjoyed your recent stay at the Hotel Botticelli and we would like to thank you for taking the time to share your experience with us Regards
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
29 Jan 2024 by Monica Brugnoni- Room Division Manager, Hotel Management
Gentilissima Signora Silvana,La ringraziamo per averci lasciato un riscontro.Non sempre ci riusciamo però ogni volta che riceviamo un commento ci mettiamo in discussione e cerchiamo ogni volta di fare meglio. Grazie ancora per averci scelto.Nella speranza di darle nuovamente il benvenuto , La ringraziamo e salutiamo .
by A verified traveler from Pittsford
Posted 16 Jan 2024
We were warmly welcomed by Romina who helped guide our three days in Florence. Alessia and Federico also went out of their way to make sure we were well taken care of, knew where to go got tips for good bookings, etc. It was a delight. Breakfast was delicious every day with slight variations in the home cooked goods and the coffee was to die for. Thank you so much for a lovely lovely trip. Being treated like family was lovely.
Comment from Hotel Management
16 Jan 2024 by Monica Brugnoni- Room Division Manager, Hotel Management
Dear Audrey,Your feedback is much appreciated and has been shared with all our staff members. Guest satisfaction is our main goal and it is rewarding to learn that it has been achieved in this occasion.Regards
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
16 Jan 2024 by Monica Brugnoni- Room Division Manager, Hotel Management
Dear Stephen,Thank you for your positive feedback.I hope I will get the chance to welcome you in Florence again.Best Regards
by A verified traveler
Posted 24 Dec 2023 on Hotels
Comment from Hotel Management
26 Dec 2023 by Monica Brugnoni- Room Division Manager, Hotel Management
Dear Jennifer,Thank you for your positive feedback.Happy new Year !Hoping to welcome you soon , we remain with our best regards
