Ratings based on 327 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Nice, but very dated, property. Paper thin walls/ceilings. Rooms have laminate flooring so you can hear every step the guests above and beside you make.
by A verified traveler
Posted 12 May 2024
Nice
Comment from Hotel Management
4 Jun 2024 by Ammy, Hotel Management
Hi, Phillip! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
by A verified traveler
Posted 8 May 2024
Handicapped assesible room was next to an entrance/exit door but was told we could not use it. Room was for 4 individuals but only had towels and washcloths for one. No phone in the room. One of the beds would roll across the floor if you moved on the bed. Cockroaches in the room. Occupants above us extremely loud, constantly stomping while walking across the floor. Again could not call anyone because there was no phone or even an alarm. Would not recommend this motel and I will never be back. F minus rating.
Comment from Hotel Management
4 Jun 2024 by Ammy, Hotel Management
Apologies for the problems you had faced, Russell! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
by A verified traveler
Posted 4 May 2024
Says sound proof walls definitely not !
Comment from Hotel Management
4 Jun 2024 by Ammy, Hotel Management
Hi, Paula! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
4 Jun 2024 by Ammy, Hotel Management
Hi, Robyn! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
by A verified traveler from Silver City
Posted 12 Apr 2024
Hallway carpet dirty and smelled of smoke. Served old, stale stuff for breakfast. Our individual room was ok, but a little outdated.
Comment from Hotel Management
29 May 2024 by Dewi, Hotel Management
Never meant to disappoint you, Michele! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
29 May 2024 by Dewi, Hotel Management
That is great to hear, Brenda! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi
by A verified traveler
Posted 25 Mar 2024
This property is not unique but very old and not updated.
Dirty Brown spotted Cheap Towels. Dirty Covers. Plastic on Chairs?? Bathrooms were not adequately rehabbed. Bad Drywall patching. Old Cloth Shower curtains. Dirty and Old Toilets that were not property cleaned. Packaged Oatmeal, Old fruit. A little could go a long way with this place.
Just not an updated hotel. You can tell the Owners are cheap and the quality of the rehab work is shoddy at best.
Comment from Hotel Management
29 May 2024 by Maria, Hotel Management
We are sorry to hear about your experience, John! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Maria
by A verified traveler
Posted 27 Feb 2024
Absolutely horrible and the owner is rude
by A verified traveler
Cheaper way to do belterra
Posted 12 Feb 2024 on HotelsRoom was very spacious and clean. Bit of noise from above and hallway. Funky smell in hallways, but not horrible. Easily walkable to belterra plus breakfast for half the price of belterra.
