Ratings based on 101 Verified Reviews

4.6 out of 5
77% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Jan 2024 on Ebookers
5 out of 5
by A verified traveler

Posted 21 Feb 2023
The staff at this property was beyond excellent. Had a great room with a huge balcony, when I hurt my knee they provided everything needed. The hotel provides easy access to ski and restaurants. Great new spa too!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Jan 2023
1 out of 5
by A verified traveler

Posted 23 Jan 2023
Need staff, desperate i n need of renovations
Comment from Hotel Management
23 Jan 2023 by Danke für ihr Feedback, Hotel Management
Sehr geehrter Herr "Tom"Vielen Dank für Ihren Besuch und das klärende Telefonat. Es tut uns leid, dass manche Dinge nicht so waren wie Sie es sich vorgestellt hatten. Wie besprochen haben wir die Minibars ausgestellt und stellen Sie erst an, wenn ein Gast diese wirklich nutzen möchte. Wir möchten unseren Beitrag für die Umwelt leisten. Die Zimmerbeschreibung im Internet zeigt genau auf, ob Badewanne oder Dusche, wenn Sie eine Wanne möchten, empfehlen wir die höheren Kategorien und dies auf der Buchung zu vermerken. Das hat also nichts mit Renovation zu tun, sondern mit den Gegebenheiten des Hauses. Unser Parkplatz hat eine kleine steilere Passage, dass wir mit dem Auto nicht gleich hochkamen war dem Wetter geschuldet, nicht dem fehlenden Personal. Vielen Dank für das aufschlussreiche Gespräch. Einen schönen WochenanfangSandra Schmidt & Team
4 out of 5
by A verified traveler

Cute classic hotel with small breakfast choice

Posted 6 Jan 2022 on Hotels
Very Cute older hotel with modern bathrooms and a modern swimming pool (with beautiful large windows). The rooms are very small (we had one more expensive one and one more standard one booked for two adults and two children). The girls at the reception were super sweet all of them, and so were the people at the restaurant. The ladies cleaning the rooms were also super sweet. The only things that I can say did not live up to standards of other hotels I have visited is the breakfast buffet and the availability of the tables for breakfast (if you are more than 2 people it was impossible to get a room by the windows no matter the time we arrived). The breakfast buffet is small, with very little choice, and if you arrived after 9am (they close at 10.30) there were no « mini pain au chocolat » or « tresse » available anymore. And they didn’t fill it up either (only other bread). The kids wanted pancakes which aren’t included in the buffet and cost 18fr (and the kids got 4 mini pancakes on the plate for that price). It might be a good idea to not include breakfast and walk to one of the many cafés in the village instead to have breakfast. In general everything was very scarce at breakfast (juice choice, ham, fruit etc). The hotel staff were all great and the hotel is very special and cute, so that luckily made up for the lack of a good breakfast to start the day ☺️. The kids loved the pool!!! I’d definitely recommend it (if the breakfast choice isn’t important to you).
4 out of 5
by A verified traveler

Great cute classic hotel (with small breakfast)

Posted 6 Jan 2022 on Hotels
Very Cute older hotel with modern bathrooms and a modern swimming pool (with beautiful large windows). The rooms are very small (we had one more expensive one and one more standard one booked for two adults and two children). The girls at the reception were super sweet all of them, and so were the people at the restaurant. The ladies cleaning the rooms were also super sweet. The only things that I can say did not live up to standards of other hotels I have visited is the breakfast buffet and the availability of the tables for breakfast (if you are more than 2 people it was impossible to get a room by the windows no matter the time we arrived). The breakfast buffet is small, with very little choice, and if you arrived after 9am (they close at 10.30) there were no « mini pain au chocolat » or « tresse » available anymore. And they didn’t fill it up either (only other bread). The kids wanted pancakes which aren’t included in the buffet and cost 18fr (and the kids got 4 mini pancakes on the plate for that price). It might be a good idea to not include breakfast and walk to one of the many cafés in the village instead to have breakfast. In general everything was very scarce at breakfast (juice choice, ham, fruit etc). The hotel staff were all great and the hotel is very special and cute, so that luckily made up for the lack of a good breakfast to start the day ☺️. The kids loved the pool!!! I’d definitely recommend it (if the breakfast choice isn’t important to you).
5 out of 5
by A verified traveler from Vandoeuvres

Posted 1 Feb 2021
Very nice property, charming and effective staff. Bus shuttle to the ski slopes included, the swimming pool is great.
Comment from Hotel Management
6 Feb 2021 by Hotel Schweizerhof Flims, Hotel Management
Dear Patrick. Thank you very much for your feedback. Kind regards, family Schmidt and team.
4 out of 5
by A verified traveler

Amazing evening meals and a very comfortable bed

Posted 15 Jan 2021 on Hotels
Very comfortable hotel. Staff in the bar and restaurant are incredibly helpful. Free private shuttle to the lifts very convenient. Food in the restaurant on the half board option was the best fantastic. The food really was the highlight - we were very pleasantly surprised indeed and looked forward to the meal every night. Rooms was comfortable, bathroom modern and a full range of English speaking TV channels (BBC news and other terrestrial U.K. channels included).
Comment from Hotel Management
6 Feb 2021 by Hotel Schweizerhof Flims, Hotel Management
Dear Darren, Thank you very much for your compliment on our service, which the whole team is extremely pleased about! Kind regards, family Schmidt and team
5 out of 5
by A verified traveler

Great location in Grison

Posted 6 Jul 2020 on Hotels
Great hotel in a perfect location. Good food and service. Close to Lake Caumasee and starting point of hiking trails. Bus from Chur 1 minute walk from hotel. We've stayed here twice and would definitely come back again.
5 out of 5
by A verified traveler from Indiana

Posted 19 Jan 2020
Great location for an historic grand hotel. Awesome pool and health facilities and wonderful staff
Comment from Hotel Management
5 Feb 2020 by Familie Schmidt, Hotel Management
Dear "Ron" Thank you very much for your feedback on your recent stay at the Schweizerhof Flims. We are very happy that you had an enjoyable stay with us and we are looking forward welcoming you again at the Romantik Hotel Schweizerhof Flims. Kindest regards from Flims Family Schmidt and team
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