Ratings based on 731 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Thanks
Comment from Hotel Management
22 May 2024 by Christophe ARTELS, Hotel Manager, Hotel Management
Dear Waleed,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Christophe ARTELS, Hotel Manager
by A verified traveler
Posted 11 Apr 2024
Ideal for what I needed. Cheap hotel next to the airport.
Comment from Hotel Management
13 Apr 2024 by Christophe ARTELS, Hotel Manager, Hotel Management
Dear Adam,Thank you for taking the time to share your feedback.We are delighted to hear that our proximity to the airport and our value for money met your travel needs. It is our top priority to provide a convenient stay for our guests, especially those catching flights from Charleroi Airport.We appreciate your recognition of the room cleanliness and the overall condition of our hotel. Our team works diligently to maintain high standards, so it's rewarding to know that these efforts are noticed.Your commendation of our service is greatly valued. We strive to offer attentive and helpful service to all our guests, ensuring a comfortable and enjoyable stay.We hope to welcome you back.Best wishes,Christophe ARTELS, Hotel Manager
by A verified traveler
Posted 20 Feb 2024
Is closed to airport.
Acces into property is not the best.
Comment from Hotel Management
21 Feb 2024 by Christophe ARTELS, Hotel Manager, Hotel Management
Dear Adrian,We appreciate the time you took to provide this feedback.We're delighted you appreciated the proximity of our hotel to the airport, ensuring a convenient stay for travelers like yourself. We also strive to maintain high standards of cleanliness, so we're pleased to see this reflected in your feedback. We regret to hear that you found the access to our property less than ideal. While we are close to the airport, we understand that the signage and pedestrian pathways may not have met your expectations. We always encourage our guests to contact the reception for guidance on locating the hotel from the airport.We hope to have the opportunity to welcome you back in the future.Best regards,Christophe ARTELS, Hotel Manager
by A verified traveler
Posted 4 Feb 2024
Easy to and from airport for a fee.
Comment from Hotel Management
5 Feb 2024 by Christophe ARTELS, Hotel Manager, Hotel Management
Dear Louisa, Thank you very much for the time you have taken to let us know your opinion about your stay at Hotel Ibis Budget Charleroi Aeroport.We are glad that your stay met your expectations.However, we are sorry that you did not find the taxi to and from the airport to be convenient for you and we have duly taken note of your remarks. Please rest assured that your comments regarding the shuttle have been duly noted and taken into consideration.The entire team hope that we have the pleasure of seeing you in the future. Best regards,Christophe ARTELS, Hotel Manager
by A verified traveler
Dissapointing
Posted 27 Jan 2024 on HotelsNot so good as services not available of any kind limited vending food only available in hotel
No kettle hot water facilities of any kind would not use this hotel again.
Comment from Hotel Management
28 Jan 2024 by Christophe ARTELS, Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback.We're sorry to hear that certain aspects of your stay did not meet your expectations. While it's true that we do not offer in-room kettles, we strive to provide a variety of amenities such as our breakfast service starting at 4.30 am, which includes a range of hot drinks. We understand the importance of having access to hot water and will take your feedback into consideration. We also offer a selection of prepared meals and a vending machine for snacks and beverages, aiming to cater to our guests' needs around the clock. Our team works diligently to ensure our rooms are clean and comfortable, and we regret if this was not reflected during your visit.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Christophe ARTELS, Hotel Manager
by A verified traveler
Posted 26 Jan 2024
The hotel was nice, very convenient to get from the airport for one night. The price worths it.
Comment from Hotel Management
27 Jan 2024 by Christophe ARTELS, Hotel Manager, Hotel Management
Dear Sergei,Thank you for taking the time to share your feedback.We're delighted to hear that our proximity to the airport made your travel convenient and that you found the room to be clean and the overall condition of our hotel to your satisfaction. We appreciate your recognition of the value we offer. It’s also gratifying to know that our service met most of your expectations.While we note your rating on room amenities, we'd like to remind you that guests have access to a range of amenities, including our Sweet beds by Ibis, and can request items such as extra pillows and a hairdryer with a deposit. Our team strives to provide a comfortable stay, and we're always here to assist with any needs you may have during your visit.We hope that you will stay with us again many more times in the future. Best wishes,Christophe ARTELS, Hotel Manager
by A verified traveler
Posted 2 Jan 2024
Not bad. Airport budget hotel. Friendly staff.
Good breakfast.
It's what you would expect when booking.
Many thanks
Comment from Hotel Management
5 Feb 2024 by Christophe ARTELS, Hotel Manager, Hotel Management
Dear Miguel,Thank you very much for this kind review.We're thrilled to hear that you found our staff friendly and enjoyed our breakfast offerings. Our team takes great pride in providing clean accommodations and we're delighted that this was reflected during your stay. We acknowledge that while our hotel's condition met most of your expectations, there might be areas that we can improve upon. Rest assured, we are continually striving to enhance our guest experience.We look forward to seeing you again on your next visit.Best wishes,Christophe ARTELS, Hotel Manager
by A verified traveler
Posted 27 Nov 2023
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Comment from Hotel Management
28 Nov 2023 by Christophe ARTELS, Hotel Manager, Hotel Management
Cher Bartlomiej,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir très prochainement,Christophe ARTELS, Hotel Manager
by A verified traveler
Posted 18 Nov 2023
Friendly staff and close to the airport
Comment from Hotel Management
20 Nov 2023 by Christophe ARTELS, Hotel Manager, Hotel Management
Dear Jade, Thank you so much for these kind comments about your stay.We're delighted to hear that our team's hospitality contributed positively to your stay and that the proximity to the airport was convenient for you. It's also wonderful to know that the cleanliness of your room and the overall condition of our hotel met your expectations, as we strive to maintain high standards for our guests. We appreciate your recognition of the amenities provided in your room and are glad they enhanced your visit.It would be a pleasure to welcome you back. Best wishes,Christophe ARTELS, Hotel Manager
by A verified traveler
Posted 31 Oct 2023
For the price this was a great find. I only stayed the night before an early flight and it was great. Staff was friendly during check in & check out. Bed was quite big and perfectly comfortable.
Only downside was that if people were in the halls you heard them very clearly, but Ibis provides earplugs for the rooms so it works out.
Comment from Hotel Management
1 Nov 2023 by Christophe ARTELS, Hotel Manager, Hotel Management
Dear Jakub,Thank you for your review.We are delighted to hear that you found our staff friendly and the bed comfortable during your stay. Our team strives to provide a pleasant experience for all our guests.We apologize for any inconvenience caused by the noise from the hallways. While our hotel has good soundproofing from outside noise, we understand that interior soundproofing may not be perfect. We appreciate your understanding and thank you for mentioning the provided earplugs as a helpful solution.We hope to have the opportunity to welcome you back.With very best wishes,Christophe ARTELS, Hotel Manager
