Ratings based on 248 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Very helpful, didn’t need to drive and hour away late at night and risk falling asleep behind the wheel
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Thank you for choosing the Quality Inn - Asheville Airport, we always delight in helping our customer by making their stay a pleasant and relaxing experience.
by A verified traveler
Posted 26 May 2024
The lady that checked us in was super friendly and sweet! Our rooms were very clean, and the beds were comfortable.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Kristine, Thank you for your recent stay at Quality Inn Asheville Airport. It is always great to hear when a guest has thoroughly enjoyed their stay with us. We also appreciate you mentioning how our comfortable accommodations and courteous associates enhanced your time with us. Thank you once more for choosing us, and we look forward to seeing you again the next time you are in town.
by A verified traveler
Posted 26 May 2024
Clean, cold air
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Misty, Thank you for your recent stay at Quality Inn Asheville Airport. We are pleased to know that you enjoy your stay. Thank you once more for choosing us, and we hope to see you again the next time you are in tow
by A verified traveler
Posted 14 May 2024
We met 3 front desks in our check-in and they are all nice. They had great customer service. But, our room is unpleasant smell and they have dirty sheets. They even have dirt on the curtain. The housekeeping did not clean our room thoroughly. Sadly, even though the front desk did their best but housekeepers didn’t.
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
We are sorry that you had this inconvenience in the room, all the staff is dedicated to providing excellent service from the moment of check-in when you enter the room and until you leave our facilities. We are sorry for this inconvenience and we hope that you will give us another opportunity to provide you with a better experience.
by A verified traveler
Posted 5 May 2024
Rooms not very clean but the lady at the front desk was so kind, friendly and helpful
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Guest,We are sorry that you felt that way, we always maintain a good standard in terms of cleanliness and for us it is never pleasant that a guest was not able to fully enjoy their stay. Thank you for highlighting the good customer service we are accustomed to offering.
by A verified traveler
Posted 29 Apr 2024
Everything, starting from checking in to day of departure. Staff was polite, clean rooms breakfast every morning. Was not expecting to be excellent, but very surprised. Now only thing was that it was still cold and no pool 😂😂😂. Thanks enjoyed my stay Will definitely stay here on my next trip to the Carolina’s.
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Albert,It is pleasure for us that you have been able to enjoy each of the details and attention that we strive to provide to each of our clients. It is always a privilege for us to make our guests feel special and we always strive to provide them with a good stay. We look forward to seeing you again to provide you with better service. Thank you for choosing Quality Inn Asheville Airport.
by A verified traveler
Posted 27 Apr 2024
The area is dirty and unsafe.
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Guest,It is never our pleasure to know that we do not meet the expectations of our clients and even more knowing that all the effort and dedication we give to offer them a good experience. We are sorry you felt that way and we apologize.
by A verified traveler
Posted 22 Apr 2024
I have been on a 13 week assignment and stayed here for the past 7 weeks it has been good service and room quiet and comfortable.
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Ingrid,We appreciate the fact that you were able to enjoy your stay and our services. Here at the Quality Inn Asheville Airport we always want to make guests feel at home away from home. We hope to see you again.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear guest,We appreciate you taking your time filling out this survey.
by A verified traveler
Posted 22 Apr 2024
The room was supposedly “nonsmoking”, but upon entering it had clearly been smoked in. The room next to us was clearly housing people and they also were smoking while leaving the door to their room open. At 2am there was music, loud conversation and the smell of pot and smoke increased. The bathroom had soap scum on the shower. The room was hot, though the air conditioning was on high and temperature as low as possible. We will NEVER stay at a Choice run hotel again, regardless of the price.
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear guest,We regret not having met your expectations, we take your comments very seriously and we will follow up accordingly. We apologize for not having enjoyed the rewarding experience that we generally make our clients feel.
