Ratings based on 1,753 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
The rooms were amazing and the property fantastic, I especially appreciated the fact that the grounds were extensive and well managed. As birder I was amazed at the diversity of birds found on the property itself.
Comment from Hotel Management
2 May 2024 by Michaela, Guest Service Agent, Hotel Management
Thank you for your generous review! We're glad to hear you enjoyed your stay with us. We hope to see you again in the future.
by A verified traveler
Posted 1 May 2024
Close proximity to several attractions we wanted to see.
Comment from Hotel Management
1 May 2024 by Ann, Front Desk Supervisor, Hotel Management
Thank you for staying.We hope to see you at another time.
by A verified traveler
Posted 1 May 2024
Check in was quick and easy. Staff member was very informative.
Comment from Hotel Management
1 May 2024 by Ann, Front Desk Supervisor, Hotel Management
Thank you for staying.We hope to see you again soon.
by A verified traveler
Posted 1 May 2024
Property was really nice best hotel I've ever stayed in
Comment from Hotel Management
1 May 2024 by Ann, Front Desk Supervisor, Hotel Management
We are glad you enjoyed your stay.We hope to see you again soon.
by A verified traveler
Posted 1 May 2024
Very good hotel, great room, and the swimming pool and hot tub were amazing.
Comment from Hotel Management
1 May 2024 by Ann, Front Desk Supervisor, Hotel Management
We are glad you enjoyed your stay.Please come back again soon.
by A verified traveler
Posted 29 Apr 2024
Awesome
Comment from Hotel Management
1 May 2024 by Ann, Front Desk Supervisor, Hotel Management
Thank you for staying with us.We hope to see you again soon.
by A verified traveler from Newburyport
Posted 28 Apr 2024
This hotel is massive. When we checked in, the receptionist neglected to tell us that our room was a 10 minute walk down multiple corridors and up two stairways, and that our car with baggage could have been parked at another entrance nearer to our room. She simply pointed and said “It’s down that hallway and you’ll find an elevator.” We heard other guests complaining about this too. The hotel housekeeping does not routinely service the rooms unless you call to request- which we did and our room was never serviced. The thermostat did not respond to an increase in temperature setting and it was a very chill 63 in our room, especially given the cold and snowy weather.The restaurants were tired, with worn and dirty menus. Overall, I would not recommend this hotel.
Comment from Hotel Management
29 Apr 2024 by Ann, Front Desk Supervisor, Hotel Management
Thank you for your comments. We do have a large property. I apologize you were not given better parking instructions and that you room was not serviced after being requested. Maintenance would have been happy to help you with your thermostat if informed of the issue. Your comments regarding your stay and the restaurant menus will be seen by our management staff for training purposes.I do hope you will consider giving us another try.
by A verified traveler
Posted 28 Apr 2024
Nice big room with updated features. The balcony is not a true balcony. Only about 16” deep, so you can stand out there if you’re not oversized, but is not a place to sit and relax.
Comment from Hotel Management
28 Apr 2024 by Michaela, Guest Service Agent, Hotel Management
Thank you for your review! We hope to see you again in the future.
by A verified traveler
Posted 28 Apr 2024
We arrived late and left early the next day. Wasn’t able to experience the property. Super clean and staff was great.
Comment from Hotel Management
28 Apr 2024 by Michaela, Guest Service Agent, Hotel Management
Thank you for your review. We would love to see you again in the future.
by A verified traveler
Posted 27 Apr 2024
Beautiful property! Incredible rooms! No water bottles offered to guests which is strange for the price, but there is a convenience store right next door.
Comment from Hotel Management
28 Apr 2024 by Michaela, Guest Service Agent, Hotel Management
Thank you for your review. We are so glad to hear you enjoyed your stay with us! We hope to see you again soon.
