Ratings based on 1,525 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
We like the changes that have been made. We keep coming back to this hotel every time we come to Miami
Comment from Hotel Management
4 Jun 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
Thank you for taking the time to review our hotel. Your feedback is greatly appreciated. We hope to see you soon.
by A verified traveler
Posted 4 Jun 2024
Friendly
Comment from Hotel Management
4 Jun 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
Thank you so much for the feedback. We greatly appreciate you staying with us, and we are so glad to hear that your time here was well spent. We hope to see you again soon!
by A verified traveler
Posted 2 Jun 2024
I didn’t like the air conditioner unit.
Comment from Hotel Management
4 Jun 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We will be looking forward to the opportunity of welcoming you back soon.
by A verified traveler
Posted 2 Jun 2024
Nice hotel. Close to airport.
Comment from Hotel Management
4 Jun 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
Thank you for your review and for choosing our hotel. We are extremely happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 30 May 2024
The staff is very nice but the walls are too thin and I woke up at 5 am cause my neighbors were chatting very loud
Comment from Hotel Management
1 Jun 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
Thank you for taking the time to share your recent experience with us.Every process put in place is aimed at providing you with a comfortable hotel experience. From your recent feedback, we are disappointed to learn that we fell short of your expectations.We are truly sorry for this and we can assure you that we will discuss these concerns with the team to rectify moving forward.We look forward to welcoming you back soon.
by A verified traveler from Brookhaven
Posted 29 May 2024
Comment from Hotel Management
1 Jun 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
Thank you for taking the time to share your recent experience with us.We aim to provide a comfortable hotel experience. From your feedback, we are disappointed to learn that we have fallen short on some of your expectations, for which we are truly sorry.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience for our guests.Once again, thank you and we hope to serve you again whenever your travels bring you back to Miami.
by A verified traveler
Posted 28 May 2024
Hotel was nearby to mostly everything,
Hotel Could use a nice Paint Job on the exterior of the building.
Comment from Hotel Management
29 May 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.
by A verified traveler from Valley Stream
Posted 28 May 2024
Air condition was not working
Comment from Hotel Management
28 May 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
We are extremely sorry to hear that we did not meet some of your expectations and we thank you for taking the time to share your concerns with us. Your feedback is greatly appreciated.We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.We look forward to welcoming you back in the near future.
by A verified traveler
Posted 27 May 2024
Overall experience was decent. No major issue other than the A/C in our room wasn’t working. Guest services did however move us to a new room which resolved the issue.
Comment from Hotel Management
28 May 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
We appreciate you taking the time to review our hotel. Thank you for your comments and your rating of the hotel. Ratings such as yours, keep us focused and motivated to continue providing excellent professional and courteous service. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
by A verified traveler
Posted 27 May 2024
Very nice & friendly , the bartenders were amazing ☺️
Comment from Hotel Management
27 May 2024 by Regency Miami Airport by Sonesta Guest Services, Hotel Management
Dear Janesse,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team
